Chicago Clock Company & Gifts, Inc.

Was having some issues with a 15 year old grandfather clock (mfr now out of business). Called Chicago Clock and they said they had a cancellation and could be at my house next morning. Tech called that evening to confirm and again in the morning to let me know he was on the way. Turned out to be two simple fixes and he cleaned and lubed. Overall, it was very good. Wouldn’t hesitate to call them again.

My Howard Miller grandfather clock stopped, and upon a recommendation from a jeweler, I contacted Chicago Clock Company. A gentleman came to the house, said the clock was 30 years old (correct) and needed to be cleaned, the holes re-​cut with lasers.. .and I would get the clock back in 4 or 5 months. If he took the clock parts that day, I would not be charged the $ 95 fee for a house visit. So I agreed.
I worried about this decision for a month, then contacted the Howard Miller factory in Zeeland, Michigan. The gentleman I spoke to said that this was not a valid plan to repair this clock, and gave me the names of two clock repair services in the Chicago area. I went out to Clarendon Hills and picked up my clock parts, took them to a gentleman in Skokie, and for less money, he ordered brand new clock parts, installed them, and my clock is working again in less than 3 weeks. The parts are made by the same company that makes the same parts for Howard Miller; they are located in Switzerland. For less money, I have a new clock, as opposed to repair work on a 30 year old clock that would have been guaranteed for one year.
I had asked Chicago Clock if we could order new parts, as their $ 775.00 price seemed excessive, but the gentleman assured me that new parts were NOT an option. The word «dishonest» has been used to describe this company, and at this point, I am so relieved that I drove out and picked up the parts.

Went in to get a watch sized. Not the friendliest but quick and efficient. Only $ 10, and in and out in five minutes.

This is my kind of store. I had to stop in because they could repair cuckoo clocks, and the entertainment was great. There are a ton of wall clocks on display and not necessarily set at the correct time because some clock, somewhere was chiming the entire time I was in there. They also have mantle clocks, floor clocks, theme clocks, and watches and even a floor clock that is also a water fountain. Most of the prices are very reasonable, but there are a few clocks that you would definitely not want ANY children near.
So, they can fix my clock, something to do with the bellows, and only require a small deposit to begin the work. It was like being in a music box store with plenty of happy sounds surrounding you.
Next time I am in need of a new clock, this is the place. And, if in need of repairs, this is the place, too.
Does anyone know what time it is?

I met my mom and our friend there today, and my repair was so minor that they did it for free! Sandy was very helpful and answered our questions, and brought a gentleman out of the back room to answer additional questions. We saw demos of a very impressive grandfather clock and other wall clocks.
I’ll definitely be back for the stellar service.

What do chimes, ticking, whistles, donging and chirping all have in common? Well they are all the noises that overload your ears when you walk into this store. It is hard to fathom what some people want to alert them to what time it is– one clock even mimicked Big Ben!
I was in the market for a grandfather clock and never did I think I would have more information about the clock I wanted than the salesperson.
This store with 4 outlets in the Chicagoland area including one on N. Michigan Ave. has been in business since 1917 and was recommended to me by a friend who raves about the service. This particular store is fairly large and actually has a good selection of Howard Miller, Bulova and Ridgeway grandfather clocks. These are beautiful pieces of furniture and they have over 100 styles that would suit any home. I was pleasantly surprised to see that 2 of the styles that I liked on the Internet were actually displayed in store since they were not typical grandfather clocks.
The downside to my experience was the lack of initiative on the salesperson’s part. When the clock I wanted was just a bit too big for the area I wanted to put it– he did nothing to see if there was a similar clock by another manufacturer that would better fit the space. C’mon– they carry several brands– surely there would be a similar style that was smaller!
Subsequently, I ended up finding what I wanted (a similar clock that was better sized for my room) on the Internet upon returning home. I called the store to see if they had it in inventory– unfortunately, no-​but I ended up ordering it over the phone given their price was so much better than anything I could find and includes delivery and set up.
Moral of the story– the clock is beautiful and will be a focal point of my room. I just wish I didn’t have to become a clock expert to buy it!