SAFE Credit Union

Let me start by saying that I have had an account with safe for over 10 years, between my wife and I we have 4 accounts and a credit card with them. Recently an account of mine, a business account, which I have also had for over 2 years was hit with 4 NSF fees of $ 28 a piece. I hadn’t been paying attention to the account because I had just started a new job and some charges for my previous business tried to go through, and I though there was still money in the account. I realize that I should have been paying more attention and that’s my fault but their unwillingness to help me out as a customer was absolutely appalling. I sat on a live chat for an hour, it took 10 minutes before I was ever even able to speak to someone. I couldn’t believe that after having the business account for 2 years, having 4 other accounts with them and never having had overdrafted this account before they were willing to completely lose my business over $ 56. Fifty Six Dollars!
When I opened the account the person that I spoke with told me that they had «overdraft protection» and that once a year if a situation like this arose they would reverse the fees «no problem». That didn’t happen. I was lied to, stolen from (that’s really what NSF fees are when a bank assesses them because they don’t pay for anything, they just hit your account with a fee) and was shown that they couldn’t care less about the people that have been loyal to them for over a decade. I really think it’s pathetic. Ten years and 4 accounts don’t equate to me being worth $ 56 dollars. Find a different bank if you can.

I love this Safe! The people are always so nice and helpful, even when things don’t work out the way they were supposed to, they never show frustration

My employer banks with safe and I find myself in a branch from time to time. I usually experience great service despite not having an account and have been considering applying for a loan with SAFE or Golden 1.
I’ve never been to this branch before, I came in yesterday because I needed change for a $ 100 bill. I told the greeter that I did not have an account but wanted change for 100 and she told me that there shouldn’t be a problem. After waiting in line, the teller tells me that she cannot exchange my 100 because they need recourse for every cash transaction that they do. I assure her that my whopping $ 100 is real.
She speaks to the branch manager who refuses the transaction. I tell the manager that I understand the policy however I was told there wouldn’t be a problem and thus I waited in line, she said that I was misinformed, and that there was nothing she could do. She then said «if you would like to speak to the assistant manager maybe she could do something for you» This is the BRANCH MANAGER telling me this.
It’s not that there is a problem with SAFE credit union, Its the dehumanizing aspect that many financial institutions seem to have. They keep implying that they see every individual as a person not just account. I understand the policy which is why I asked the greeter. But it was the manager in this situation that could have done better, she wasn’t apologetic, just shrugged it and was very matter a fact about the whole thing. When I apply for a loan it wont be at this branch and if you’re looking for a home branch with a staff that just might lean towards your best interest I would recommend looking for a different Safe or somewhere else entirely.

This company did a hard check on my credit and I never even applied for a loan, i just wanted to ask questions about opening a savings account. I will never do business with safe.

Better than the big banks. The fact that you have free atm withdrawals, even in those who are not owned by SAFE, plus free online banking, and billpay. They also have free coinstar for members. Their online banking is the best, you have quicken so you can make your taxes. Unlike the other big banks that always ding you with «surprise» charges and fees if you aren’t a premium customer. Also, unlike big banks, the transactions post immediately, so you always know your balance, as for direct deposits, I get paid one day before my coworkers who are with the big banks. Best decision I’ve made is to switch from the big banks to a credit union.

This review is for Bill Skidmore a banker at Safe Credit Union. Bill has been working for Safe since 2010. I came to Bill because he was the one that opened my checking account at this branch and he made it painless. So, when I decided to keep my leased Acura, I didn’t hesitate and immediately called Bill to see what he could do for me.
Bill went above and beyond — my banking super hero. I was hesitant to let him run my credit because I didn’t want it to affect my credit score. Instead of pressuring me to do so, and treating me like an annoying customer, he simply asked me if I knew what my credit score was. I did and he was able to give me rough numbers to let me know what I would be getting into. Fantastic because that was what I wanted to know before I was willing to run my credit and commit to the process.
And the rest was history. Bill called me back with even better rates than we thought I would get. Hell yeah! (victory dance) I walked into the branch, he had all the paperwork ready to go. It was so easy. I really couldn’t believe it. My fiancé is due for a new car sooner than later. When we decide to take that step and finance a car I’m definitely coming to Bill at Safe Credit Union.
Thanks again Bill for all your help and upstanding customer service!

Lines take forever for some reason. I went here to change my last name after getting married and it was a half hour process thanks to the guy who helped me not understanding that my marriage license was yes, proof of my new name.

Recently had to dump River City Bank as they began charging me a monthly service fee of $ 9 every Month that I did not have a min bal of $ 1500, well since I am only allowd to have a maximum ballance in my account of $ 2000.00 I was forced to find a new Bank and have moved my acount to Safe Credit Union.

They are friendly and do their jobs well.

I love this place. They were the perfect getway from Wells Fargo where we had a nightmare experience. Every time I have to go in to speak with someone they are warm and kind. They were nice when we first signed up and I was afraid of it changing once we were in, but it never fails, there’s always a smiling face and warm welcome every time! They don’t charge overdraft fees, only nsf fees for checks. I’ve never had problems disputing an unauthorized charged (unlike Wells Fargo). They have a great financial advise set up with higher interest investment options. Their right down the street from our home, and you can still use any credit union and most 7 – 11’s in the area without getting charged. I really wish I would have known about them years ago. My fiancé and I have been with them for over 2 years now and it’s been great. A few minor hicups getting use to a new bank, but overall the best «banking» experience so far. Anyone that’s had a bad experience at a large bank, I really suggest giving Safe a try!