Budget Truck Rental

I don’t know why everyone has had such a rough time at this location, everytime I come and rent they are perfect with customer service and cleanliness.
Normally it is busy but they do their best to get me in and out very fast and efficient. As for the walk threws on the vehicles that I rent, the guy always points out every scratch and ding on the vehicles so that I know what damages are on the car/​trucks I rent. All in all I will be coming back as long as they are in business!

Too bad I can’t leave 0 stars!
Equipment is very old and damaged. They keep all their «new» trucks un-​rentable, (they say they are all in maintenance) I call BS.
So you have to use the bad trucks. The truck was dirty inside, the window cranks were broken, the door handle was dangling by a thread, the mirrors rattled so bad that you couldn’t even see anything, the whole truck rattled like it was ready to fall apart or the engine mounts were broken. Chitty Chitty bang bang. The truck looked like it came from WW2 and salvaged by a tweaker. Their policy states that you have to bring it back clean or pay big fines. I told the manager to note it down on the form that it was filthy already and he wouldn’t. I kept telling him that it was filthy and I just wanted him to annotate it prior to my rental. He said he wouldn’t let me take it unless it was clean and made me wait an hour for them to clean it. All they did was sweep it with a broom. It was still filthy. I Took a full length video with my phone to document it in the case they tried to charge me.
The manager does not know how to deal with the public. He is a rude PRICKle pear. I can understand why people leave bad reviews. Maybe he could learn some customer service skills or just stay in his office and let his employees run the business. I wish I would have known that just down the street was a uhaul.
I would never send people here unless I didn’t like them. Better yet if you want to learn how not to run a business come here and learn. Just do the opposite of what they do and you’ll be successful.
I don’t have a habit of writing bad reviews but this place takes the cake. Have you ever left a business so disgusted by the lack of service that you just wanted to slam the door and throw a brick through the window? That gut feeling inside that you know is beneath you? Then you just walk away and WooooSaaaawwww. Take an extra long deep breath…
This place is the sewer of budget rentals. Budget should really revoke his rental rights and give it to someone who cares. I will never rent from Budget all because of this one experience.
I warn everyone to read all of the bad reviews and trust us We already jumped on the grenades for you. Stay away!

Was spending $ 1000 a month here on rentals. They got new staff and customer service has gone to shit. Will be taking my business elsewhere.

If I could give no stars, I would. This company and location seriously lacks customer service. No only did they call me after my pick-​up time (as I was driving to the location) to tell me the truck is not available, but each person I spoke with was rude and could care less that they blew us off. They offered a smaller truck at a further location or I could wait 2 hours for someone to see what they could do.

I tried to extend my reservation after renting a car from the airport. I was supposed to return the car to this location so I called and tried to get a quote on how much it would cost to extend the reservation, but the lady just couldn’t figure out what I wanted. I asked 3 times to get the quote in a number figure, and she kept telling me different things but not answering my question. Finally, I gave up and told her I’m going to a different company. Save yourself some time and do the same.

rental truck drop off was in and out very friendly pleasant will do business with this company again

Like one of the other Unilocaler said in their review I’m only giving one star cause I can’t give zero! they are absolutely horrible. They gave us false information on the phone. Through our whole morning agenda off by an hour. Told me that they needed a $ 200 deposit for the truck off my debit card. Which I had to go in the bank and put on my card because information they gave us on the phone a week before when we made the reservation was false, so I let that go these things happen unfortunately. I went to my credit union put the $ 200 on my debit card drove clear across town to do so. Then when I get back there after putting the $ 200 on my debit card for the deposit they tell me I need to put another hundred $ 160 on my card in addition to the prior $ 200. This meant another trip across town to the credit union. I spent about an hour on this process alone & not to mention 24 miles of my gas on my car. I should’ve asked when I turn the truck back in with the 16 miles over the allotted amount of mileage instead of charging the 50 cents a mile they charge for mileage overage, for the inconvenience they caused me twice that morning. I told the woman behind the counter how could you not know I would need to put another hundred $ 160 on my debit card causing me that second trip to the bank on a Saturday. I said this is your job you do this every day don’t you? Her response was yes BUT I didn’t look at the screen and your contract to verify the mileage that we quoted you on that contract. My question is (to my myself) how is that my problem that you don’t know how to do your own job? I asked if I could drop the truck off that night was after hours and she said no the truck would be safer at my own property because they don’t take financial responsibility to what might happen to it if I left it out front. it’s like come on it’s your own lot where you store your own vehicles and you’re telling me it’s safer to leave it at my own house where I have nowhere to park this monster of a truck. I ended up parking the truck two blocks away from my house and having to walk home.

DO NOT DO BUSINESS HERE! That’s my recommendation. I don’t have much time to give details but trust my experience with these people in this location. Very unprofessional and rude. I deal w car companies throughout the US and unfortunately the one in my neighborhood is an embarrassment.

I only gave one star because zero is not an option… This experience was literally a nightmare!!! I was close to calling police because the owner (man with very thick accent and extremely bad attitude) told us we couldn’t leave and locked us inside the facility!!! Long story, but here goes: my son dropped the key to the truck we rented in the drop box, which is located INSIDE the office and says KEY DROP on it: we were waiting for the cashier so my son, not knowing any better, simply dropped the key in the drop box: again it was INSIDE the office, not outside! The cashier asked for key to check milage and gas, etc. and give us our receipt, and I explained my son dropped it in the drop box: cashier says they don’t have any spare keys and DON’T EVEN HAVE A KEY FOR THE DROP BOX OR ANY WAY TO ACCESS DROP BOX!!! She got on the phone with the owner to find out what to do and he, ultimately, said we had to pay for a locksmith to come out and make a new key. I told them I was not paying for new key because they should be able to get THEIR OWN KEY OUT OF THEIR OWN DROPBOX themselves: it’s not our fault they don’t have a spare key for their vehicles or even a fricking key for their dropbox!!! The owner then told me he would try to find key for dropbox but it would take awhile and we would just have to sit there and wait: he told us we couldn’t leave until they either got key out of dropbox or had new key made. So we waited, because they had our credit card info and a $ 200 hold on my credit card I couldn’t leave until it was closed out… or they might try to charge my credit card anything they wanted!!! So we waited for over an hour, then the owner came back to the facility and locked it up with us inside, all the while totally ignoring us: I finally asked him what was going on and he said he couldn’t find the key for his dropbox and was calling a locksmith to make a new key for the truck and I had to pay for it all and couldn’t leave in meantime. I explained once again his loss of keys/​spare keys issues were not my responsibility, that I had fulfilled completely my responsibility for returning truck, with key, with full tank of gas and with zero damage like I was supposed to: I tried to explain if he puts a dropbox that says «drop key in here» inside his office during business hours he needs to have a way to get keys out of said dropbox. But this man/​owner rudely kept insisting he was not responsible for anything and I was responsible for everything: I had to pay for spare key to be made because it was my fault he couldn’t get his key out of his dropbox!!! I started to get really scared because he was so irrational and unreasonable, so I finally yelled at him and told him he better let us go or I was calling the police: he then shooed my son and I out like we were flies and continued rambling at us in a disgusting and dispicable manner. I called my credit card company and cancelled my credit card, but this Budget owner will undoubtedly still try to charge me as much as he can…$ 200 hold was placed on my card before I cancelled it, so I’m not sure if I’ll get stuck with it or not??? I’m also contacting Better Business Bureau and Budget Corp. headquarters to complain about this absurd business owner and his unscrupulous, illegal, business practices! Scary!!! I felt like I was in a third world country being held captive like some kind of a prisoner or something… VERY BAD MAN AND VERY BAD BUSINESS!!! Do not go to this location or the one he owns in West Sacramento either!!! Trust me, you will be sorry if you do business with him :(

I had a CONFIRMED reservation with these folks for a week now. I call to see if I can pick-​up the vehicle early today… much to my dismay they have NO vehicle. I am moving this weekend and now I have NO fuc&ing truck… WTF! It is Memorial Day weekend, there is less than nothing to be had anywhere. These folks had NO explanations or even lifted a finger to help or at least substitute within reason. Thank God I am only moving around the corner. We got the keys to our new place early and wanted to get a jumpstart before the actual movers came for the big stuff next weekend. They only said that a reservaition is NO guarantee of availability. Really??? These ass clowns are no better than U-​Haul which does exactly the same thing and have screwed me over more than once which is why I will NEVER rent from U-​Haul again. Now, I guess the list just got bigger. WTF! This is NO way to do business.