AAA Citrus Heights

Great customer service and good perks when you are a première member. I’ve had this membership for a couple of years but this year was the first time I went into their offices. I’ve rented cars with great discounts, purchased tickets, handled motor vehicle issues through them, etc.
Any time I set foot in there I was in and out. The women that helped were very courteous and provided me with all the information I needed.

Left a voicemail twice, one at 9am, one at 1pm. Received a call back 10 minutes before they’re closed at 530pm. What a convenience for them, but not for the customer. I need the discounted tickets for Monterey bay this weekend. Not recommend. Bad customer service.

I like AAA, always have. Maybe it’s because it’s a hold-​on from childhood having all the AAA maps and stuff growing up. Maybe it’s because I’ve never been disappointed by their service, services, and products.
I’ve been to this office quite a few times. The first, when I had to transfer membership from SoCal to NorCal and update the insurance policies. Some people say that AAA has some of the most expensive insurance. I haven’t found that to be true lately. I did «go out to bid» for auto insurance replacement and not one quote beat my AAA policy (in terms of cost and coverage). I have had only one claim on our policy for damage done by a hit-​and-​run a-​hole; we followed their repair recommendation and also had a rental car, no charge, for a week.
Most recently, I’ve needed to get DMV title work done on a couple deals. I don’t think I’ll ever go back into a DMV office unless it’s something that AAA can’t process. In and out quickly. Because they offer limited DMV services (check what they offer BEFORE you come in) is probably why the wait is not long at all. Take the complicated stuff to DMV. The downside is that these services are only Monday-​Friday until 5:00pm.
Every team member here has been friendly and inviting.

Oh AAA, how I love thee.
Not only is my insurance affordable and I have never had any issues with customer service, now I have the option of never having to go to a terrible DMV. This location offers everything that I need. I had to pick up registration stickers for one vehicle and pay for another one.
In and out in less than 10 minutes. Why would I ever go back to a DMV unless I really had to!!!
If you have AAA, don’t forget to take advantage of this option. 5 stars.

If you want/​need to travel, you must stop in this AAA office and see Phyllis Malkin, Travel Counselor. Very helpful and knowledgeable! She takes the time to ensure you get everything you need to have a great trip no matter where you are going. Exceptional service!

Best thing about this location is the DMV counter! No waiting in line at DMV just bring in you AAA card and your registration or pink slip paperwork and take care of your transactions here. They are fast and knowledgeable and most basic transactions are able to be preformed here. You can also make your insurance payments pick up maps and tour guides, plan travel or get an insurance quote. There usually isnt a line and at most I have had 3 people ahead of me they only have one person doing DMV transactions but it goes fairly fast since some people are just paying their registration and getting stickers not making transfers or something like I usually need to do. Anyhow this place will save you some serious time if you have AAA card and need to go to DMV come here first you might me pleasantly surprised to find that you have and extra hour or two now to do something else than sit at DMV with all those crazy people.

So much better then having to deal with DMV. I never received my registration stickers. So I came in without an appointment waited in line for 10 minutes. Had all necessary paperwork, got my stickers and turns out DMV owes me $ 97.00 and a check will me mailed to me! Go AAA! I plan on using their services again when I travel.

The office is too small, but the service is excellent. I especially like the self service kiosk, which saves a lot of time when I just want to pick up a new tour book or map.