Toys R Us

Perhaps it’s only this location, but every time I have chosen to go there for something, it turns out to be the worst retail experience. This has been going on for years. I pop in for something quick, maybe something off a registry or something I need for my own children. Regardless, they’re likely out of stock or it’s difficult to find because the place is so disorganized and messy. If I ask for help, it’s like I’m asking the employees to do the most unimaginable thing ever and I’m totally ruining their day. The poor attitudes and the complete lack of store knowledge is baffling. I wouldn’t be surprised if they just picked random idiots off the street and put an employee shirt on them — that’s how much they seem to know about what’s going on in the store. I have given the store multiple chances, but no more. I’ll be sure to tell other parents to avoid this location.

If you’re not going to burden company resources by making sure items are labeled correctly on the shelves, you should at least provide your customers with several, conveniently located, price checker stations. That prevents customers from waiting in a long check out line to uncover the mystery pricing. The DIY price scanner station gives customers the opportunity to run around the store with arms full and wait in line at the scanning stations behind people who are discussing which child should get which gift for Christmas.
Numerous items were located on shelves above price tags that didn’t match the items displayed. Several price tags were busy playing hide-​and-​seek but after several rounds of this game, like the Righteous Brothers, I had lost that loving feeling.
Also, if you purchase a gift card here, or anywhere else for that matter, check your receipt to make sure the card is activated before you leave the store. Your receipt may say «declined, refund required» but you’ve still paid for the gift card. Unless you notice that detail on your receipt, you’ve just paid X dollars for a tiny piece of plastic that doesn’t have any money on it.
After 30 minutes at the customer service desk, one gift card was still not able to be activated so the TRU employee removed the remaining cards for that particular restaurant from the gift card display. Good move but I’m also wondering how many gift cards were given without having been activated. That should get interesting. Does the gift card recipient contact the giver after they have gone to a restaurant and tried to use the gift card which doesn’t have any money on it? Will the giver be able to find the receipt several months later? Where does that money go? Maybe TRU will use the money from careless gift card sales to purchase more DIY price scanners.
Overall, the customer service employee did her best to fix the gift card situation and she alone gets 5 stars for her efforts. TRU however, shame on you for careless pricing procedures including one that allows invalid gift cards to be purchased.

I agree with the other posts in regards to customer service, as they could use some help. The Babies R Us side is tiny, but they did have the items that we were looking for in stock (we visited the Florence store yesterday, and they were out of bottles and bottle warmers). In the future, I will continue to shop the Florence location, as it is a larger store, and the employees are more helpful and friendly.

Good luck getting help finding things on a registry for babies here. Customer service here is awful.

As I mentioned in the babies r us review this one is almost similar to the review there in the matter of unhelpful service EXCEPT finding one excellent staff (unfortunately I didn’t catch her name) that I think she needs a promotion… even though she was only doing her job but she definitely stands out from all the other staff we encountered there. Expecting a baby for the first time, my husband and I had no clue regarding strollers and other baby gears. we wanted someone to help us know how to fold and unfold a stroller and there she was. not only helped us with this issue but she had a wide knowledge of all the strollers out there and she explained about their differences and recommended one type which we eventually liked and bought. I really wished everyone else was like her but that wasn’t our experience at toys r us or babies r us in the majority of the time we spent there…
one bad experience here and that was the last time we went there was when we bought an extra car seat base which was already on our registry. at the register I asked the cashier there to take it off my registry but she claimed that she can’t do it and I have to go back home and remove it myself!!! I was shocked because that’s the simplest thing you should know about registries!!! if you don’t know it just ask someone else and don’t just make up things… after I insisted that this is not how it goes I encouraged her to ask someone else, so she did and problem was solved! but I mean why do we have to go through all this headaches for things as simple as this with this place?
This place has a good potential in regards of variety of products and reasonable prices but they need to realize that they should improve the quality of their employees to get better costumer satisfaction.

This store has a ton of merchandise, but it is always so hard to find someone to help you. I am not speaking on the Toys R us side. I am speaking about the Babies R Us side. I walked around trying to get help. When I found soneone she said she was helping soneone else. That was fine and dandy, but she was never seen again. I ended up leaving the store with nothing. I had a couple things in my cart, but if I can’t get help with the main item I needed also the most expensive item then I didn’t want anything. No thanks to going back to this location. This is not the first time this has happened either.

I don’t usually write about chain stores, but my last two experiences with the Babies R Us registry at this store have been really rough. I don’t doubt the availability of items at the store, however, I have tried to save myself time by ordering registry items for pick up and every time it has been a terrible experience. Whenever I go to pick up the toys, there are plenty of staff hanging around and it always seems to take 5 minutes of standing in front of the pick up desk for the clerk to ask me if how they can help me. Then, I spend about 10 or more minutes waiting for the order to be brought up, even though I’ve been notified that it is ready. The last time I was here, granted it was the start of the Christmas shopping madness, the registers were incredibly slow. It just feels generally disorganized and the customer service has been nothing to write home about. If you want a more intimate and special place to buy baby gifts or register, try Lollibeans in Mariemont or Park and Vine.

For toys, maybe. For babies, never. The Babies R Us half of this store is a joke. I’ve shopped here once for an expecting mom and tried to register here once as well. Why «tried?» Their computer system was down, so the registry was broken. Fail.
Both times I looked at the baby products’ selection, the shelves were depressingly barren while simultaneously disorganized and cluttered. I suppose that’s an impressive accomplishment in its own way.
It’s convenient for friends and families to register at Babies R Us, so I would recommend making the trip to the Cincinnati Mills location– it’s more like Buy Buy Baby in size, offerings and customer service.

Good selection. Store is clean and organized with good prices. The staff seem happy to work there and they are very friendly. Easy parking. Great selection of baby stuff too.

This Toys R Us also has a Babies R Us inside, too. Now you can get all your child related shopping done under one roof.
If you are looking for unique toys, clothes, or baby items then you are in the wrong store. But if you are looking for that character-​licensed item that a child in your life desperately NEEDS to have, then this is the place. The prices are good and the stock is huge, so you should have no trouble finding what you need.