Sears Roebuck and

If you shop online at Sears beware of who is selling the item. I found this out the hard way. They now have «marketplace merchants» who sell their cheap flea market merchandise through Sears. If you return the items they charge 20% restocking fees and if you exchange the item you have to keep calling to receive your merchandise. Sears used to be a nice place to shop. Now that they have flea market vendors selling their goods I will be taking my business to a more reputable department store. Shame on Sears for duping their customers!!!

Unfortunately, basing my opinion on my two poor experiences at the Eastgate Mall Sears, it’s readily apparent why Sears/​Kmart is going bust. It’s as if the staff doesn’t WANT to sell anything. Terrible retail location. I won’t be returning to this location, it is so bad.
The first time my husband and I went here, we had a gift card and were still situating ourselves into our new home. Discovering trash services is now our responsibility, we were hunting down a garbage can. We couldn’t find a single salesperson around to help, so we waited in-​line to talk to the cashier. We asked where they sold garbage cans, she gave us a dumb smile and said «Ummmmm, I don’t think we sell those here.» Ummmmm, hello, you’re SEARS, I KNOW you sell garbage cans. We finally spotted a salesman, asked him if they did sell garbage cans, he laughed and said «Uh, yeah, over there» and ran off. I asked a harried-​looking manager, she looked fully perturbed when I told her my two experiences and finally WALKED US to where the garbage cans were located.
The second time, I was ready to plop down cash and buy an elliptical (New Year’s resolutions and all that). I’d done my research online, but I’m a complete fitness notice (read: couch potato slob), and still wanted to talk to an experienced salesperson. I was interested in several Nordictrack models. Now, the salesman wasn’t horrible, he wasn’t rude or cheesy or overly-​aggressive. Just the opposite, he looked like he was dying from boredom from being there, self-​defeat, life’s frustration, etc., who knows? I get everyone has an off day. I almost felt bad for peppering him with questions and being overly perky (well, I was amped up about possibly finally making a purchase!), so I kind of slunked out and decided I would make a decision at home after doing a little more research online before making the final investment. But, when I’m about to plunk down cash and make a big investment, I don’t want to feel like I’m bothering the salesperson, or be given the impression that they’re somehow doing me a favor by selling me something.
I checked the Nordictrack website and saw that they were offering free shipping + $ 60 off for an identical model. I called a Sears manager this time, and he confirmed for an «elite» model, they would do free shipping. Well, duh. But dammit, I don’t know if it’s Sears’ business model to be so inflexible, or if it was also the buzzkill manager being restricted from any type of negotiations (seriously, Sears, do something to boost your full-​time employees’ morale, yikes), but he wasn’t throwing in ANY incentive to make me purchase from Sears rather than online. He couldn’t even talk good game about why it was still better to pay full price to do business with Sears, or what have you. I was still willing to buy from Sears, even at $ 60 more, but at the same time, I wanted to be SOLD, CONVINCED on why buying something that expensive at full-​price is ultimately still a better decision through Sears. He wouldn’t price-​match; they’d already misrepresented the model I was looking at as «2015’s model» (I researched it online and called Nordictrack as well, and it has actually been out since fall 2013). I got off the phone with the Sears manager, since honestly, the communication was as dry and joyless and almost depressing as shopping there had been.
I purchased another elliptical brand, online.

Be careful or Carlos (who is very nice) will bombard you and try and sell you a washer/​dryer as soon as you walk in. Clothes selection okay, prices are very good. Staff very helpful.

Well my new house did not come with a washer and dryer so my partner and I spent a Saturday shopping for one. I always thought Sears was the place to shop for appliances. I guess not. I believe I discovered the reason as to why this business is going under. It is because they super stink. I was on a mission to find a wash machine and dryer within my price range. When we got there I thought we were going to be in luck the selection was pretty great and it seemed that they had some on sale.
When I approached a sales associate for help, he begrudgingly agreed. He did not take the time to listen to my needs. He immediately led me over to one of the most expensive machines in the store and began to deliver his pitch. When I laughed and said that was out of my price range and not even the type I wanted, he proceeded to act like working with me was a chore. After I finally found the one I wanted he said gave me the over inflated price. (Keep in mind at this point of the day I had already been to 4 other stores and knew what price was a good and what was not. Sears was the most expensive place of the day). When I asked him if there was any way to lower the price he acted like I was crazy. He proceeded to pressure me into buying the machine from him. I explained to him that his machine was about 120 dollars more expensive than any other store. He was patronizing and actually tried to debate with me. Looking back now even if that washer and dryer was cheaper, I would have gone somewhere else just to not give him my business.

Not exactly sure why there are two listings for the same location, but here’s what I wrote about this same store in the other Sears page.
One of the most recognizable department stores in the world, with thousands of locations spread across the globe, Sears has become a staple in almost every single mall that caters to a more middle to upper-​middle class clientele. From its humble beginnings in the 1890’s as a mail order catalogue company, to its growth as the largest retailer in the country in the 1930’s, to its evolution into an international conglomerate midway through the 20^th Century, Sears is one of the most enduring American companies in business.
This Sears location is pretty much like all the other Sears locations you would find in any other American Mall (this one being Eastgate Mall). You’ll find apparel for men, women, and children. House wares, tools, and appliances (both big and small) are available. There’s a furniture section and you can even satisfy some of your automotive needs. There’s the obligatory Optical Store and Portrait Studio. In addition, this particular location also offers an H&R Block as well as full Dental Service.
There’s nothing overly exciting about this particular location. To be quite honest it’s a bit depressing. The staff all seem sad and depressed and just about ready to give up on life. The store itself is just like every other Sears store you’ve seen. Very easy to navigate and find things. And prices are what you would expect them to be at a Sears.
The wife and I usually give this Sears a visit as the school year comes creeping up for the annual Back-​To-​School sales. And on occasion we’ll pop in when we’re walking through the mall. A decent place to find whatever you’re looking for.
Mahalo, and enjoy.