Real Property Management

Do not use this company. My husband is in the military so we had to move to another state and wanted to keep our home in Ohio. I wanted a reliable company that I could trust to take care of our home and to take care of the renters that would be renting our home. They seemed like a they would do a good job. We had the same renters for four years in our house after moving out. I felt that many moths through the time our renter were there rpm were over charging for things to be fixed and not really sure that they were even contacted to fix things. At the end of the time that our renters were there they were charged late fees and also was also told that their rent was going up when we did not authorize any of this. Our tax forms were also incorrect when we received them. I placed many calls and emails at time to resolves ongoing issues with them and would never get a response back. At times they were impossible to get a hold of. They collect their money fast but took weeks to deposit out money to us. After our tenants moves out there were some things in the house that needed to be fixed. After many calls to get anything schedule to have fixed so we could move our new tenant in they sent an email saying they were just going to send us the security deposit and it was on us to figure out how to get things fixed. So please do not waist your hard earned money on using this company like we have.

This property management is extremely organized, or at least it appears so because they have a TON of hoops you have to jump through to get anything done — but they are TERRIBLE to work with. Hard to get a hold of, if anything happens and you need maintenance, be ready for a wait — and to follow up A LOT. You will be ignored. Since moving in, we’ve had a number of issues. First, when we moved in, the property was clearly not cleaned. There were bugs everywhere, piles of pet hair and dirt in all the corners and underneath appliances. When we contacted RPM to have them clean the property (we believe it’s only fair to move into a CLEAN property when renting), they told us it wasn’t their responsibility to clean the property before move in so we were just SOL.
Then, there were two wooden boards that were completely loose (unattached) on the front deck. It took us two weeks and a LOT of arguing to get them to agree to come out and fix it.
I was actually just told yesterday by our neighbor that when the previous tenant was here, several of the railings on the second story deck of our house were rotted through and/​or broken so he submitted a work order to have them replaced. (Having a deck that high without stable/​steady railings is just a straight up safety hazard!) He said he waited MONTHS for them to do it, so he finally bought the materials to replace the railings himself and did it, and RPM never reimbursed him for it! Not to mention, they never finished the job… the previous tenant replaced the railings but didn’t paint them (I don’t blame him, that’s not his job!) — and since we moved in, they didn’t even bother to paint it. So basically the second story deck looks janky as hell.
Also, the harsh winter has completely rusted the gate to our stairway and the gate door fell off. We have a dog so having that door is pertinent. We reported it two months ago and they have yet to fix it.
Now, four days ago a tree fell on the house ripping the outdoor staircase apart (fortunately not the actual house!), and they still have not scheduled a time for someone to come fix it. Seriously, walking down out stairs in the dark is a death trap right now and no one seems to care. We actually LOVE this house and the neighborhood but HATE this property management company so we are moving as soon as our lease is over!

Really Really bad. Do not work with them. They’re very difficult to get a hold of on both the tenant and owner sides. They also nickle and dime both owner and tenant to make money.
Specific examples… I wasn’t signed up for direct deposit, they charged a higher fee to send me a check. Annoying, but not a big deal. However, on my tenant side, they were charging late fees and interest when he wasn’t late. He disputed them and they accumulated. I had to find out from my tenant that they had started eviction proceedings on my behalf. And no, none of those dollars were being passed on to me. I ended up having to pay the dollars for my tenant just to finish the whole thing and avoid having to look for another tenant.
Meanwhile, neither one of us could get a hold of them to do repairs my tenant needed. I ended up going around them and hiring my own vendors to do the work directly.
Horrible. They don’t work on your behalf or for your best interest. My life is much easier without them as an in between and I live 5 hours away from my property.
My recommendation: go without a property manager before you go with RPM.

This is my first Property manager I’ve dealt with. i thought I did my research when I chose them. They seemed like a large reputable company. While I haven’t had the contact issue that others have had, I have most definitely had some fairly major billing issues with this company. I can currently prove $ 124 in fraudulent charges to me, but that’s because of a system update that they’ve done that doesn’t let me access the previous year’s statements to check for inaccuracy.
The employees are not the most pleasant people to deal with either. If not outright rude, they are not cordial.
I wish I had read through their BBB (Better Business Bureau [
) profile beforehand. They currently have a D+ rating. Or there’s this Bizrate article about them which was written after I began business with them
. Whomever it is that fighting the company’s side of the BBB complaints gets very unprofessional in some of these complaints. Read through them. He/​She actually resorts to name calling in some of them and trying to personally attack the person who is lodging a complaint against them.
The BBB is as reputable as they come. If I had known about this, there’s no way I ever would have begun a business relationship with this company. If you read some of the BBB complaints and can still deal with them, I don’t know. They have three pending complaints against them in January of 2014 and will have one more if I have problems dealing with them. They even «settled» a BBB review by telling the claimant that they must amend their review to a positive review in order to receive their rightfully due money.
Ugly. How are they still in Business? There are multiple other A+ rated property managers to deal with.

I found a home listed on Zillow that literally met every criteria we’d set for a rental home. It’s clearly vacant and has been listed for 40+ days. I emailed the contact asking for the pet policy and a time to view the home. After several days of emailing back and forth, I’ve given up even trying to rent the home. RPM will ONLY show homes M-​F from 9am-​5pm; not convenient if you have a job in order to pay rent. Fortunately, I work third shift so I can be flexible. Unfortunately, the leasing agent’s first available appointment is more than a week after our initial contact, despite being told that we want to put a deposit down ASAP so that we can give notice to our current landlord. She also appears to only answer emails once a day during standard business hours which doesn’t inspire much confidence in how emergency situations would be handled once we’re in the home. Her communications are short, rude and often lacking the requested information. There’s just NO reason I’d want to deal with this company.
If you happen to own the home on Donjoy in Hebron, KY I’d love to rent it if you find another management company!

Real Property Management Midwest was very helpful in finding the perfect rental home for a new employee that moved to the Cincinnati area to work for my company.
As the owner of a bootstrapped start up tech company it can be challenging to bring in top talent and offer the kinds of perks/​resources that larger corporations can with respect to moving and transitioning, hiring bonuses, etc.
The Rental Agent, Casey treated my employee like a real estate agent would treat someone looking to buy a house and helped him find an ideal place matching his wants and lifestyle.

RPM take laziness and excuses to a new level. If you are a property owner STAY AWAY. They ARE NOT advocates for the property owner. Their whole entire mission is to get tenants to renew leases which at first pass sounds great but not at the cost in the long run. They will side with the tenant on every single issue. Broken light fixtures, shattered range glass, destroyed brand new in-​sinkerator. There is no concept of tenant abuse here. IF there is something that is clearly an issue, like say for instance a tenant burns up the deck with a gas grill they will not press them to fix it unless you demand them to, and even then they will do it under protest that the tenant may get disgruntled and bail. RPM is horrible. HORRIBLE. Billing mistakes, scheduling mistakes ZERO follow up or follow through. The only thing reliable is the excuses from the owner on how they are fixing their process and instituting new billing and phone systems etc… Here’s a suggestion RPM. Fire every single person in the Cincinnati/​NKY office and hire chimpanzees who would do a far better job than your current staff.
DEPLORABLE

RPM is terrible! They don’t answer the phone, they don’t return calls. They send 1 email every 24 hours instead of returning calls. I complained that if I cannot contact them, how can potential tenants contact them. There were no showings in three months. They charged us $ 800 for advertising a duplex. After 3 months, I placed a craigslist ad and now our place is rented. They will not do the honorable thing by refunding any part of their fee. They are a waste of precious time and precious money!

Well, they aren’ t the worse property management company in the entire world.
Dislikes:
1) $ 300 termination fee if you dont want there services any longer
2) If they take 6 months to fill your beautiful house, it doesnt matter, they charge for all those empty months…
3) If they take an inordinate amount of time because a) the contractor takes 3 weeks to schedule a turnover b) They don’t return possible renter’s phone calls c) They don’t list your property for advertising until 1.5 months into the contract, IT COSTS $ 300 to terminate
4) If you have to CC the office managers in order to get any communication, you can’t just leave their company to find someone better, you have to pay $ 300.
5) The contractor likes to all of a sudden change the work order you approve to cheaper materials, less labor for the same price… yeah…you heard me. When challenged, they back down (I rehab houses so I know the labor involved), but the fact that they do that is amazing low down.
Likes
1) When they actually ANSWER the phones, they are helpful
2) When they actually return tenant’s phone calls, they do show the property rather well (3 tenants a week… too bad I had to wait 4 months for this level of effort.
However, before I had all the issues, I did not google this company. If I had googled them, I would have known that they are so bad they have had a news article written about them.
If I would have read that article, I wouldnt have even bothered *sigh* my fault for not doing my proper research.
At this moment, the house has been rented, but I am considering of just paying the $ 300 to get a better company in place… or, I can just keep CCing the office managers on EVERY EMAIL to ensure I get communication. I will say since I have been CCing the managers, the customer service and my house getting rented out has been a smoother process, so you have to do what you have to do, I guess. But, the workers on the ground are not good at all. One girl on the phone didnt even want to give me the contact info for the manager. If not for them, I would have broke the contract and reported them to every entity I could.

We only had half a day to look for places to rent while we were in town for a job interview from Texas. We contacted Bonnie at RPM last minute to see if she could show us a house that we really were interested in. With a full day and while fighting a cold Bonnie still made time to come across town and show us the house. We loved it and were so thankful to Bonnie for going out of her way to help a customer. We’ve not had to contact them with any concerns or repairs on the house yet but I’m sure (if they are anything like Bonnie) they will be on top of things really quick!