H&R Block

I’ve been going here for the past 8 years, with the exception of last year (online tax filing). However, this year I decided to bite the bullet and pay the fees and be stress-​free by having H&R Block complete them for me. I was missing 2 forms for my appointment, which I contacted H&R in the morning and asked them to contact me via phone/​email if anything else was needed and I would send them right over or drop them off. There was no communication back to me, so I followed up myself and the receptionist that she would have her (tax lady) call me back that same night. Clearly, this was not the case, as the phone call never came.
The next day, I followed up again due to the lack of response. I was told yet, again, that they (H&R) would have her (tax lady) call me back. I finally received a phone call around 9pm stating ‘there is another form I need.’ Is this real life? I told them to let me know, trying to be proactive, if I was missing anything. To contact a person at 9pm and request for the form to be dropped off is absurd.
After explaining to the manager about the lack of communication and follow up, I was offered $ 25 dollars off. I had a $ 20 coupon so they were only going to compensate me $ 5 for their poor customer service/​lack of communication. This is laughable. I continually spoke to managers at H&R Block, for almost one hour, and did receive $ 100 off total. (They wouldn’t accept my coupon so it was only $ 100 not $ 120).
While I am appreciative of them taking some money off for the service, I will not be returning. The headache and time wasted with them, has proven to me, that it is better for me to do the taxes myself, than go here. I recommend that if you decide to go here, you block out lots of time, as that is what will be needed to ensure that your taxes are completed. Also, don’t expect your taxes to be filed in 1 – 2 business days, as they clearly cannot do this simple task either.
Their main priority is number of customers that come in and sign on the dotted line. Once you sign on the dotted line, be prepared to follow up on your own taxes, as you are already obligated to pay them and are no longer a concern of theirs.