Frischs Big Boy

Rolled in here after work and before a final, starving and ready to do some serious work on some salad and soup. I ordered before I was even seated (Water and soup and salad bar is pretty easy: P) and got right to business. The waitress was polite and accomodated me well, brought me my check with my first water and made sure I knew there was no rush, but thought I was in one and didn’t want to hold me up. Otherwise what is there to say? It’s a Frisch’s salad bar man, pretty well stocked, pretty damn cheap, and the Chicken Tortilla soup they had as the SOTD was perfect (it actually had a surprising amount of chicken in it for a all you can eat soup serving). The bar itself, bathrooms, and tables were all clean and well taken care of, no reason not to return. While I don’t really have any complaints, I don’t know if I could call this a 5 star restaraunt, out of respect for the real 5 star places within this city — but for what it is (a Frischs burger joint) you really can’t beat it.

Man, if I have ever wished 0 stars were possible, this would be the time.
The following is my exact copy of the e-​mail I sent Frisch’s Customer Service on the morning of July 30^th, 2015. The visit took place on July 29^th, 2015. It is very lengthy, but read for a true horror story and you may even get a few laughs out of my suffering. If you hate yourself, eat at this Frisch’s. Now, the e-​mail:
The store closed at 11 p.m. and I called them at 10:35 after getting home from a long day of helping my brother move in Newport. I would of called earlier if circumstances were better. When I called, it rang for 3 – 4 minutes. Then, I am not certain but pretty sure, someone quickly answered the call and hung up the phone to end the call. Either way, I waited for 5 minutes for no answer.
Me and my Mother decided to eat here and was seated at a booth somewhere between 6:00 p.m. and 6:30 p.m. Unfortunately, I do not recall the name of our waitress. As we were being escorted to our booth, I noticed a majority of the tables/​booths were dirty and not wiped down from previous customers. Our booth and table were no exception. Crumbs, liquid, and scraps of food littered the table. I usually try to avoid complaining, and a wet napkin solved this problem for us, no problem.
Service was exceptionally slow. It took a good while for well, about everything. On a routine dinner stop I wouldn’t mention it, but since I’m here I figured I might add as much detail I can remember of what a nightmare, yes NIGHTMARE this was for me/​us.
I ordered a Buddy Boy plain, with double/​extra meat and cheese, a side of fries, and a mountain dew. My Mom ordered a Turkey Wrap, a side of fries, and a water.
On a positive note, she had no complaints about the appearance, taste, etc. of her meal. For me, it was a little different. The Buddy Boy I received was the smallest I’ve ever had, even with the double meat and double cheese I ordered (it appeared on the bill). Anyways, I’m not here to whine about portions.
The Buddy Boy was covered in water or grease, and I have no idea which one or what substance it actually was. The bread was soggy, meat had no taste, and what little cheese I had couldn’t save the poor sandwich.
After finishing, my stomach felt like it didn’t quite agree with it, but I ignored it and ordered a hot fudge cake, a must when visiting Frisch’s for me. The hot fudge cake was, for a lack of better words, smashed. I mean smashed. It was a mess and tasted like coffee. Of course, I am welcomed by a gift of two, count them TWO hairs in my hot fudge cake. After that, I pushed it away and told my waitress.
We paid our bill. On our bill, as said, we were charged for the double meat and cheese, which I will go to my grave saying was left off. We were both charged for our to go drinks. We asked the cashier if to go drinks were free, and she said yes, which is untrue.
For the next 30 minutes heading home, I get strong stomach cramps, sweats, paleness, etc. We pull over and I begin to vomit numerous times, and I mean numerous. I have been puking since then.
With everything that was happening on the ride home, we didn’t look at my Dad’s to go order. His to go order was a Fish Sandwich and onion rings. When we got home, I made 10+ round trips from my bed to the bathroom and still am. When I went downstairs, I saw my Dad’s to go order. The fish sandwich was fine, but the onion rings were the MOST poor excuse for «restaurant» food I have ever seen. From the outer edge to almost the center, the onion rings were BLACK. Not brown, not burnt black, but a dark and disgusting black. I wouldn’t of used them for fishing bait because then I couldn’t of eaten the fish that bit on the bait if it was so clueless to eat what basically looked like poison in a circle. I have worked in a few food places for 2 – 3 years, and it seemed like the cook pulled out the fryer, grabbed the oldest and most grease soaked onion rings, fried them for 3 extra minutes, gave them a spin cycle in the dumpster and boxed them up.
It will obviously seem like I am being mellow-​dramatic and over exaggerating, so I snapped a picture before we buried these disgraces 30 feet deep (kidding about that part, but I do have the picture).
There are many factors fueling my conclusion that I will NEVER eat at a Frisch’s restaurant again in my life. I will not even reconsider eating at the Wilmington location again until the proper person in high management sees this picture. It is, to say the least, absolutely disgusting.
I doubt my two cents carries much weight, but I recommend firing the whole staff, bulldozing this building, or just selling it while you’re ahead and letting them turn it into a Dollar General.
I apologize for complaining in such length, but I felt the more detail provided helped put the reader in my very, very miserable shoes.
Thank you for your time and patience. I hope you have a good rest of your Friday.
Thanks,
Jared

I grew up in Cincinnati and frequented this location growing up so needless to say this place has a special place in my heart.
Anyway, onto the review: i decided to treat my Grandma to breakfast this morning. Soon as we walked in we were promptly greeted and seated. In the course of being greeted, I hear a loud sneeze in the kitchen area. I turn to look to see a waitress sneeze into her hands, dig into her apron to grab a tissue, then slide her tray down the tabletop before looking up at me (my mouth open looking like wtf) and said something to a coworker about using her hand sanitizer.
Now had I been alone I’d have left. I didn’t want to take my elderly Grandma through the stress of turning back and finding somewhere else.
My server was Johnny. I only knew his name because I read it, he never told me. Before we even sat down he was asking us what we’d like to drink. He brought our drinks, then promptly was ready to take our order. 5min later we were ready to order.
Food was out, fresh and hot in maybe 10min. A few more times the server came by to check on us. One time I enquired on his coming around so often, he said we were his only table and he was bored.
Overall, service was decent. Miss Allergies is the main reason for the knocked off stars. Will I be back? Of course I will, I’ve been coming here most of my entire life. Its not First Watch by any means but it gets the job done.

Every Frisch’s is fantastic. I just wish we had them in Southern California. Bob’s Big Boy doesn’t compare.

I don’t mean to be rude but I can’t say five star and this is my reasons why I can’t say five star first of all it was good!!! But here’s the reason why no. I ordered a chicken brast dinner but then when the food came what was it? Not chicken! It was also a steak instead. But I was hungrey so I so okay waiter don’t worry I will eat the steak. Let me tell you it was good! Not what I odrer but you know what is said about what you order well sometimes you just on’t get it becasue they here you wrong! Anyway the waiter was a very nice man who said hello and how is the food many times he was very nice. So what happened here well I didn’t get what I asked for but guess what still good but because I got the wront items here is what I say four stars!

Fast service, good greasy food. Exactly what you would want from a Frisch’s. The waitresses here are very friendly.

I will always remember this Frisch’s location for one reason: this one on Central Pkway in Cincy opened its doors on August 29, 2005, the same day Hurricane Katrina hit the Gulf coast states. I was 9 at the time. Sad day, but I will always remember this place for that.
Now on to the food. This place had great food and service just like any Frisch’s in Cincy. The Fish Dinner is fantastic and comes with two pieces of fish, fries, a roll, and cole slaw. You have to ask for it though, it’s not on the menu, and I urge you too because it is so good (:
The staff is friendly and helpful, never once rude. The drive thru is pretty quick as well. Overall, a good 4 stars should sum this place up right!

Frisch’s is consistent and brings comfort. Give me a Big Boy and french fries with extra tartar sauce to dip the fries in. A little cottage cheese as an awesome side. And to top it off, Hot Fudge Cake. Yes, do this, and I’m in heaven.

So consider this my guilty pleasure review. This Frisch’s location is just down the road from my school and there are just some times when an open face roast beef sandwich is the only thing that will make me feel better. Not a big fan of their burgers or fries, but for old school food, this is the place to go. If you go at lunch time, ask for June’s section. She’ll take great care of you!