Ace Hardware

I always love shopping here. It has the feel of a small neighborhood store. The staff is friendly and helpful. Who doesn’t like free popcorn while shopping? The selection is pretty good even though this is obviously a lot smaller than big box stores. I’ve enjoyed shopping at all the other ACE hardware stores, and this one isn’t an exception.

Yeah, it’s just a hardware store. I get it. But, what you don’t realize is this store makes hardware shopping a pleasure and that’s tough to do.
They seem to be perpetually overstaffed to be honest. I couldn’t want for more attention or better service. Everyone is cheerful, friendly, and eager to help. They are all connected by radio and if the person helping you hits a snag, there is always one or two more ready to show up and help out.
The store is clean, bright, well organized and they have enough options without being overwhelming.
Free, fresh-​made popcorn while you shop!
They have the best prices on Ball jars that I’ve seen, and it’s super easy to shop online and pick up in the store.

I love everything about this small neighborhood hardware store — I can take my dog in here. It’s small, well-​lit and organized. There’s always someone to help me – usually three someones. The staff remembers us and asked how the last home improvement project worked. Love the popcorn machine. The fun seasonal items — wind chimes, garden ornaments, vegetable seeds, grilling supplies. It’s just plain fun — like the hardware you used to go to with your grandpa.
We buy paint, garden thermometers, flower pots, tomato plants, grilling accessories, patio umbrellas and a host of bolts and paints and stains for the deck here. Love it!

I always have great service when I come in here. For being such a small hardware store (compared to the home depots and lowe’s of the world), they usually have what I’m looking for. For example, I recently moved and came in to buy some paint. The guy who did the mixing wasn’t happy with the way the color of one was coming out and ended up mixing it 3 times before he would sell it to me. I can’t imagine that level of attention to detail happening at another store. I’ll always stop by Ace first!

I am really confused here. I was thinking of writing a review that calls out the lack of customer service at this Ace, but I read all these glowing reviews here of their customer service.
The facts are the facts though. I can recall maybe one time when I was asked by an employee if I needed help. The rest of the times I have been left walking around looking for the items myself.
On the times I’ve approached someone they’ve not been very courteous — like they’re grumpy that I’ve interrupted them. Then there are the times that I’ve seen employees standing around talking to each other as I need help. I think it’s pretty clear when a customer is looking for something but can’t find it.
I have had to go up to the front counter, wait my turn in line, then ask the cashier where something is. The cashier then has had to call someone to come help me.
Based on my experiences, this Ace does not deserve good reviews for customer service.
The popcorn machine is a nice touch and a great idea for a hardware store. One day I read the ingredients on the bag of «butter» they use. I was pleasantly surprised to find that it did not contain any hydrogenated oil. Nice!

Because of its small scale, this Ace hardware feels like a neighborhood hardware store, despite its location in a big strip mall. We’ve gone here a few times for basic gardening and household supplies, and almost always find what we need. Staff are very helpful, and have even offered to help us carry things out to our car before.

I was in the store Saturday ³⁄₂₉. I needed a pin and hitch clip for my grill lid. They did not have the part but «Patrick» was able to manufacture what I needed from spare Weber Grill parts they had in back. This not only helped me out at the start of «grilling season» but exceeded my wildest expectations. Thank You for the great service!

Very helpful and friendly staff. They don’t have the selection of your big box stores but it is my go to place for most DIY projects. Great coupons and loyalty program.

This is a very good hardware store. The staff is very helpful. They are closer to where I live than the big hardware stores Lowes and Home Depot so it is very convenient which has me coming back. They are a little pricey compared to the bigger hardware stores, but they have a good loyalty program with nice coupons.

While Ace is a large chain, they have been smart to keep their size customer friendly and very manageable.
They deserve recognition for being very customer centric. On just about every occasion I walk into the store I am greeted by a sales representative who feels like a personal shopper… they will escort you to the exact location of the product you need.
How often or where do you get that type of service… think about it!

Act is the place! Forget the ;big box’ stores… Ace is VERY helpful! Staff is always willing to help!

Nice well-​stocked Ace with a Target-​like supply of home improvement stuff, with small-​town service — I was impressed at the assortment. Helpful staff and free popcorn.

Ace is the place… to have exactly what you AREN’T looking for. The appeal of a small, convenient store has driven me in here on several occasions, but they never have the precise thing I need to buy for my home improvement project.
If you need something as basic as a hammer, go for it.
But if you need something more specific, you’ll save time by skipping Ace.

You’d be surprised how well this store can hang with the likes of lowe’s and home depot. Outside of the big building materials and gardening supplies, this is a great place to get the tools you need, at a good price, and running in and out in no time. Save time, save money

I was a little apprehensive about shopping here at first. I assumed, wrongly, that everything would be be overpriced and that I’d have to go to Home Depot to get what I needed. I was wrong… not only are their prices competitive and fair, they really have good customer service and are willing to help you solve whatever home improvement problem you might have. I’m a regular customer now… also be sure to get their loyalty card to earn points… they add up fast.

As a home owner, I go to Lowes and Home Depot quite often for suppliers. This Ace Hardware has by far the best customer service of them all.
The staff is very knowledgeable and someone is usually available to help.
Selection is not as broad as Lowes or Home Depot, but for quick convenience, «Ace is the place».

Small location but had just what I needed. Organized shelves too. I will definitely be back for more.

It’s not huge and overwhelming. Staff helpful, and I go in and get out quick. Pricing is reasonable.

Great place to run in to when you only need one thing and don’t want to deal with a place the size of Lowes.
It always is well staffed and someone will usually volunteer to help you find what you’re looking for, but not all of the staff can help with technical questions you may have.
Come for the hardware, stay for the free popcorn.

Ok, so I definitely don’t know my way around a hardware store. I wandered into Ace Hardware a few months ago in search of a universal remote, light-​bulbs, and some power converters.
For a hardware store, Ace is pretty big, so I walked in and was overwhelmed with the number of products for sale. My face must have shown my confusion clearly as within seconds, a friendly salesperson had asked if there was anything he could help me find. He reminded me of my grandpa and was extremely knowledgeable about every product I needed.
I found a cheap universal remote (I had lost the one to my television set somehow) and the salesman showed me how to program it so I didn’t even have to read the instructions when I got home. He also directed me to the cheapest and yet best quality light bulbs and power converters.
My experience at Ace was great, and I’m definitely going to be back there for all of my home needs instead of venturing to the mega stores (Home Depot, Lowe’s) that don’t have good service.