US Post Office

I DREAD going to this post office. The customer service is horrible. My friend sent me a package for Christmas and she accidentally switched up 1297 with 1279, but she had my name on the front of the package. The only person that was helpful in helping get the package back was Dee. I got the package back 2 months later, in which is was opened and it was taped back together. I asked to speak with Ron who was holding on to the package for me, but he was too «busy» to come out and speak with me. I mentioned to Justin the package was opened and he basically could care less. News Flash: You work with customers: some customer service skills are needed. Some advice-​lose the I don’t care attitude. Justin was awful, he could really use some customer service skills. I was basically told there is nothing they can do about the person opening my mail (it had my name on the front), so don’t bother with insurance. I live near this post office and will not be using this one anymore. I should have known with the bad reviews. I will DRIVE farther to go to a Fed Ex to mail everything. Will not be going back to this one, stay far away. Some extra training is needed for this location along with the USPS. How do you close my case without any answers?

Hey, it’s a post office. I really don’t expect above average service from most government run agencies such as this or any other post office. Unless you get here right when it opens, you can expect a pretty long wait. It took me about 40 minutes to get from the end of the line to the counter.
In fairness to the business, some of the customers don’t help to speed the process along. I’ve seen so many people come here either totally unprepared, or even more frustrating is that they engage in chatty conversations about most anything. I wish the postal workers would keep it friendly, but at the same time keep things moving and discourage people who want to fulfill their desire for conversation with the customer service people at the postal counter.
Other than the wait, it’s not that bad. They sell stamps, greeting cards, and get your packages sent to their destinations. That’s what’s most important.

My issues is with the mail carrier they have delivering to my address, I have had three packages say they were delivered but never where, so I have to call & ask then they have to contact the man carrier it’s frustrating!

Went to this post office yesterday and had brought with me 7 packages and 40 cards to mail out to friends and relatives for Christmas. After the postal clerk had rung up all my packages I realized my wife had told me to make sure I had payed for the receivers to sign for the packages when they arrived. So I explained this to her and without hesitation she went to the back and collected all of my boxes, even as they were mixed together with other boxes. She rings all of the packages up again adding the receiver sign option remaining entirely humble and poised, even with the agitated customers behind me. Also I had brought a box that was not to be mailed so I can carry all of my letters. I was at the cashier all the way to the right and next to me was a desk that was a place that boxes are picked up and brought to the back. I had accidentally left my box there and it was mistakenly grabbed durning while I was being rung up. Again the postal clerk in the middle of all this unhesitatingly helped me right away and was so nice about it! I felt like an extreme bother but she made me feel like it wasn’t a problem! I know I was a difficult customer but she was that awesome! Thank you Patty, Merry Christmas!

PSA: If your trying to ship a package via self service kiosk, don’t mind making the trip. Even though it says ²⁴⁄₇ they lock the lobby doors anyways. :-)

Line is always long, but goes pretty quick. Staff has always been helpful each time I’ve come in.

I agree the lines can be slow and the employees are not sunshine and happiness. But it’s the post office. If they were more people oriented they probably wouldn’t be working here.
I come first thing when they open or use the self serve drop off drive through.

The lines are ridiculous, the wait ridiculous. They need way more people working here. This place is crowed 99% of the time. Even early in the morning. The way is over 15 minutes.

The lines are long but the staff are quick and very helpful. I am very happy with a great post office with friendly staff. Building is always clean and in great condition.

Not a fan of this place at all. Please I beg of you all to smile when we come in. I beg of you all to be nice to us when we come in. I beg of you all not to hate your jobs, as it seems that everyone inside the building does. We can see that. We notice these things.
Also, when we come in… please be available to help us out. Waiting in long lines for something that takes two second to answer for us… a bit ridiculous I you ask me. But again, I do not think you are asking me, nor do I think you will read my words and work on this for all of us on the outside in line. I just wanted to vent my emotions on this platform.
Thanks for letting me.
One more thing, I have noticed that there is regularly a water bottle filled with a darker, yellow substance that is just at the curve of the exit when you leave, right before the driveway starts to straighten out. It is the most disgusting thing to see and know exactly what it is… on a regular basis. I am serious that this is not a one time thing you see, as I have seen it now for over five years. Someone either is living in that spot in the evenings, or someone is taking a break and regularly using it as its facilities…

This post office location lines are usually not that bad. They are helpful and try to open more windows to speed up the process. It is located very close to lots major stores.
Only issue I have with this location is they try to limit amount of boxes you can pick up to ship things.

This is your typical post office, in terms of services, etc…
Friendly staff, for the most part.
Two things of note:
1) The parking lot and entrance/​exit areas are atrocious. There is always somebody nearly backing into someone or nearly sideswiping someone. Often, there is a line on Kuhn street awaiting entering the parking lot. Really? Someone can’t design this better?
2) The DT area for the mail drop-​off boxes is on the other hand, well constructed. Ease of flow, unobstructed entry/​exit, just an easy experience.

First of all they send stole my phone from inside the box and delivered an empty box. This place has horrible service. If you want to waste time and spend the whole day somewhere this is the place to go! What a waste of time…

My mailbox was full since I was out of town for the week and they left me a tiny piece of paper telling me to pick all my mail up at the post office. Being that I rarely come to this post office I went online to check their hours and the hours are broken down depending on the service you need… So I saw that the pick up service hours said 8:30 a. m to 6:00 p. m (as well as the retail hours). I get here at 5:20 p. m and it’s all closed! Part of me had a feeling it was 5:00 p. m but the website for THIS location stated otherwise. The door says full-​service hours 8:30 a. m to 5:00 p. m, okay, cool. That still doesn’t explain why it says otherwise online… Can’t even imagine how much of an inconvenience this causes people when they’re trying to refer to their website.
The other few times I have been here was to drop care packages off to my brother-​in-​law who is in the military. And yes, I can agree with other Unilocalers that the long gets ridiculously long and I’ve never seen more than two people working the counter when it gets hectic.

This location is pretty much always packed… On their busiest days they seem to be understaffed, on regular days they seem to work extra slow. Staff can be a bit dry, no humor… very to the point. Be prepared with all your packages/​mail, they don’t like people with questions. It is what it is…

A few of them are nice. But there are times that there will be a long line. There are kiosk here but only accepting credit or debit cards with it can take cash and some of it is not offered at the machine like media mail.

I will try to avoid the USPS in general at all costs. Foolishly paid 19.99 for overnight delivery using their express system. After paying with credit card, the directions state to deposit your package in the bin. No signs indicate you must get a stamp from an employee saying that it was received. The next day my package wasn’t delivered. So I stood in line for 30 minutes to find out why. It had never been scanned so therefore it couldn’t be tracked. Sorry was all she could say.
Fortunately the package wasn’t lost but delivered 48 hours later. It was never scanned at Eastlake so I went In today to request the $ 100 guarantee if not delivered within 24 hours. I waited in line approximately 20 minutes and then waited another 20 minutes while they contacted somebody with more authority to authorize the refund. I never dreamed of what would happen next. The manager came over and basically told me they could not refund me because I didn’t get the package receipt signed in the office… what is the point of having the express drop off if that is required?
I mentioned he should put a sign there that you need to get a stamp from the employee for the guarantee to truly be guarantee. So he was accusing me of defrauding the system, while in fact their guarantee is just a façade for defrauding customers.

Self-​service 24 hours?
Not really!!! Was here at 9pm but doors were locked!!! Like, Why??? I can only see lights and the self service machines inside (so near yet so far). I wanted to mail a last minute order but I’m so disappointed… Again, locked doors! It even says 24 hour service, 7 days a week open – on one of their exit/​entrance doors. Very deceiving! Unreliable!
Next time DO NOT come to this location for any last minute/​night self-​service mails.

Horrible experience! I really dislike when people treat me like I’m dumb. My boyfriend sent me a letter through overnight shipping on a Thursday. The USPS guaranteed him that the letter would get to me by Friday at noon and you can guess what happened… The letter wasn’t there!
We then thought there was a delay so on Saturday I went to check the mail again and the letter was STILL not there. On Tuesday morning (Monday was MLK day) it was STILL not there. My boyfriend went to the Cypress, CA USPS and they told him that I needed to go to my USPS to find out what happened because the letter was supposedly delivered.
On Wednesday after I got the tracking number and the mailman’s scanner ID, I went to the post office to file a complaint. I got told to write both of the numbers down and they were going to check. Again they said they delivered it. I told them I didn’t get it. I kept being asked «are you sure? Maybe it got delivered to your house.» I’m 100 freaking percent sure! I stayed at home all day Friday AND Saturday so I would had known if the letter was delivered at my own house.
The man then told me that he was going to call the mailman and then call me back telling me what happened. Did I get a call back? No. I didn’t get anything, not even a damn text message.
On Thursday, a week AFTER the letter was mailed off we get a knock on the door and it was the mailman. He told my family and I that he had given the letter to the WRONG house! You pay for express shipping for this? For the USPS to be careless and drop off urgent letters elsewhere? That’s really screwed up.
Later on Thursday my boyfriend went back to his USPS to let them know that he needs his express shipping money back since they failed to get the letter to me by Friday at noon. What’s their answer? It’s MY FAULT! The USPS blamed it on me! Am I the one who delivered to the wrong house? No!
The USPS needs to take responsibility for their freaking actions. I’ve been mailing items there often for over a year now but after this I’m just going to mail stuff through FedEx or UPS. The way they keep pointing the finger at someone else is extremely childish and I honestly don’t want to go through this much stress again.

This is the local post office branch, less than a 5 minute drive from the house.
The parking situation isn’t *that* bad. Even with the tons of people in line I’m always able to find a parking spot.
The BIGGEST issue I have with this place is the line. I’ve been here at least 5 times and every single time I’m there there’s ALWAYS a line that almost reaches the main entrance (thank goodness not quite out the door). From my observations it is quite understaffed — one or two counters staffed with people and another counter to the side that is occasionally staffed. If you only have a package to pick up most likely you will go faster as there will be calls for people who only have packing slips to be served first. Luckily for all the times I have been there I’m in and out the door in less than 30 minutes.
When I finally get to the counter the person is always nice and is efficient at their jobs. The actual procedure for whatever I’m doing takes less than 5 minutes.
The big pro is that Priority Mail now comes with tracking (a little more than $ 5) and if you can bear the lines is preferred to UPS Ground (a little more than $ 9) as it’s cheaper.