Evans Tire & Service Center

The first time we brought our car there to get aligned. And about 10 minutes later I got a call from the center telling me that they did an inspection and opened up my hood and informed me there is multiple issues with my car I never consented to any service besides my tire alignment. I am form them that I did not give them my consent to do this and they were rude unprofessional and demeaning. I took my car to my mechanic who informed me that the car did not have any of the issues that the center were claiming. I’m not sure about this company but at least this location is filled with con artists and thieves not service representatives. They never did alignment correctly in the car would sway.
The second time that we took the same vehicle we were told they could not do the alignment that was stated in our contract of the initial purchase they stated that the suspension was somewhat loose or worn out and this does not allow them to do our alignment obviously a sales tactic and he remembered us from last time and really did not want to help us. I am disappointed with this company I am still under warranty and I’m requesting for this issue to fixed and/​or to have a refund of the whole sale including my tires because this is absolutely ridiculous and unfair and indeed is an illegal tactic.

Stopped in while traveling through to have a tire serviced and Jose was so quick and helpful. Thank you! Would definitely recommend!

Been coming here for the past 3 years and the gentlemen always take care of me! I recently bought new tires and they realigned it for me and I was in an out in an hour!

The guy at the front desk is a total asshole. He has a domineering attitude like you owe him respect for being the front desk receptionist at this place.
He’ll answer your questions in an arrogant attitude and roll his eyes while making disgusted faces. He’s not helpful at all and instead of encouraging the customer to get the work done by them his attitude sends you flying out of there. He’s more interested in acquiring the money as oppose to providing quality service first, to then gain clientele. So sad really.
I gave it two stars because maybe the guys performing the work aren’t at fault for the disgusting entitled attitude of this asshole. Dickhead.

Great price on tires, but don’t go there for anything else. I have experienced years of bad service that I’m finally done with. I once took my car there for an oil change, tire balance, alignment and rotation. Three days later I went to the dealer for a recall and they pointed out how the inside of my rear tires were completely worn out. How come the mechanic at Evan’s tire’s had not seen and advised me of this. Its probably because they never took the tires off to rotate and balance them, it wouldn’t surprise me if they never even aligned them.
About two weeks ago I took my car & my wife’s car in for balance, rotation & alignment. They told me that my wife’s car needed new brakes & rotors on all four wheels and that I need new rotors and brakes on my rear wheels.
The last time they told me I needed new rotors and brakes I purchased the parts and did the work myself. When I removed the wheels, I noticed that the rotors still looked good, but took the word of the mechanic’s from Evans tires. This time when I took the wheels off I found the same thing. There wasn’t any rusting, cracks, or warping. I took a rotor measuring tool and saw that there was still plenty of surface. I contacted Evan’s and they said that it was within specs but that they don’t believe in just putting in new brake pads. This belief is what brings in the money. My wife’s car and mine only needed new rear brake pads. I even took it to another mechanic for a second opinion. Evan’s told me that my wife’s brakes were metal on metal. Yes, the brakes were worn out, but they still had some surface left on them and hadn’t damaged the rotors.
Be cautious when they tell you that you need to replace something, have them show you. Ask them if its needed or if its a suggestion. because they are always going to suggest additional work to get more money out of you. Like I said, great tire prices, but I don’t trust them with anything else.

Where do I begin. My Mechanic is right across the street to this place. My Mechanic worked on my suspension and he got an alignment on my vehicle done by Evans tire. As soon I drove it I noticed something was wrong, it felt as if my tires were dragging across the road as I’m driving and trying to parallel park. This was around april 2015. I went back 3 times to this place to let them know something was wrong only to be treated like a sack of s*** and was told that there was nothing wrong with the alignment. 7 months passed by and my tires were extremely bald from the outside. I got new tires and decided to get a second opinion and guess what, the alignment was way off and not to mention that the alignment was never adjusted. This place is worthless. I cannot believe that they can treat people like crap, steal there money and expect more business. I am going to report this place the the BBB. I’d rather support my local family owned tire shop cause they at least for the most part treat you like family. What sucks is that after going on Unilocal you can see that almost all Evans tires have less that 4 stars and the bad reviews are on the same thing, customers getting ripped off. I understand it’s a chain but they can at least hire people who care. I work too hard and pay taxes for some scumbag to treat me like crap and steal from me. Check out the picture below. It shows how off the alignment was. I’m at Beyer Supreme tire on 3^rd ave getting the work done. They too were shocked that the alignment was way off and the camber locks were removed but never adjusted. Beyer Supreme tire just got a lifetime customer. They charged me way less than Evans tires and even replaced some bushings and adjusted my sway bars. I was told I had about 2 more years left on my old tires after it was «aligned.» Thanks for costing me a new set of tires and wasting my time.

I’ve been a loyal customer of Evans Tire. In fact all my cars are with Evans. Today, Monday Jan 18, 2016 was exceptional… I was treated like shit! I came in early for my appointment. Came in about 0710am. Went to the door which was slightly open. Alex their supervisor i guess, told me they are still close and will open at 0730. So I went out to my car and just heard the door slammed! I was kinda surprised on the door slamming. I thought it’s courteous enough for him to offer stay inside since it’s cold outside, while we are preparing for opening… That was what I’m gonna do, for customer service. But no! I heard the door slamming! No customer service at all!
Friday, I called the 1 – 800 number to inquire about the YOKOHAMA buy two free two tires! I talk to MIKE who gave me the amount (Order# 49−325−503). Made an appointment for Monday, today for installation. Mike guaranteed that the tires will be waiting for me. So I took time off from work to be there early. My experience with Alex was above. Anyways, I asked Alex do I really need to change my tires, he said he can’t rotate the tires because of the tire’s side getting bald. I asked if I change this if there’s warranty. He said none. When we went to his computer. He said he can give me a pro-​rate warranty but could also give me a bigger discount. Then I told him about my purchase order. He checked… and to my surprise no TIRES waiting for me! He said he needs to order this and will be delivered around 1030 am. He called MIKe and I also talk to Mike and ask him about his guaranty… He’s not even apologetic, but arrogant! So I ask him so your words does not mean shit? He replied… I guess so! What a customer service! Considering I have to take off from work just to get the tires, not expecting this since I’m a loyal customer and all my cars are with this branch. My communication with Alex, just to be clear was like: question, answer. no apologies at all! Needless to say, NOT RECOMMENDED AT ALL!

The customer service here has always been great. I’ve been coming here for many years. My truck was one of the casualties from the past El Niño storms as my tire got busted. They didn’t have my tire in store but they were very resourceful and found one at a nearby store. Instead of asking me to come back the next day, they drove to the other store to pick it up. The service was finished in less than an hour after they started working on my vehicle. To top it all of, this happened towards the end of the day, when most people would have dismissed my business, they gave me an over the top service. Thank you very much and I will continue to come to your store. I highly recommend them!

I arrived feeling extremely frustrated with a flat tire but left feeling thankful I found this place. Every person I encountered was professional, courteous and considerate. I was in a hurry to make it on time for work and the Manager went above and beyond what anyone would expect. I’ll definitely be coming back. Huge thanks to Jose!

I’ve been to several Auto shops /​tire shops where I’ve had the worst experience with rude workers who take their time and just hang around talking to each other. Not only that but just because they see a female they think us females don’t know anything about cars and the prices they think it’s OK to overcharge us! Well not here at Evans tires. You’re treated with respect and they give you such great deals… Definitely somewhere you want to go if you have a problem with you’re car. Thanks to a friend who recommended me to Jose, the manager, he took the time to look at my car and immediately saw what was wrong and fixed the problem in no time! Saved my cars life. thank you Jose for you’re great customer service, I’ll be sure to recommend you and Evans tires to all my family and friends and I will definitely be returning to you for any future problems !

This was a great place for us to go! We had called around for pricing on the type of tires we needed and the san diego store was able to send the right tires to us in Chula Vista. The only reason why I did 4 stars is because they initially tried to charge us for 2 tires insteads of buy one get one free. But they quickly changed their pricing structure when we brought it to their attention. Luckily we brought 2 vehicles, Our car was done after 1 hour and 45 mins. Overall we had a good experience but little things could be improved.

I always get great service at Evans. José Nuñez is helpful and knowledgeable. I highly recommend them for quality tires and service at fair prices!

Excellent service! Customer service is superb. Especially Alex at the Cula Vista location! We bought four new Pirelli tires and he gave us a great deal. He also pointed out some maintenance issues with my car (front suspension, worn out belts) that I was already aware of and gave us a great deal on that too. He also saved the belts to show us the «dry rot.» I thought that was very honest and considerate of him. Alex was extremely patient and not pushy. He let me call around to compare prices to fix the suspension and eventually I learned that Evan’s was giving us the best price. Alex also called me back to make sure I was okay with the final cost of everything. We spent about $ 1,500 with them less than two weeks ago (Oct. 2015). My husband and I highly recommend them!

Hmmm? Where do I start first lack of staff people waiting to be helped and the gentleman that helped me told me a specific price then when the service was done for some strange reason increased the amount hmmm red flag terrible experience

I’ve been coming here for 2 years now… had tires put on all my vehicles here, had brakes, oil changes and many other services done here… I’ve always been satisfied with the service… this visit though has left me wondering if I’ll come back. Called ahead to get wait time. I was told 1:45 — 2:00 hours. I get here, they confirmed 2 hours. I told them I’d wait… at 2 hours my car still wasn’t in. I inquired about how much longer… he tells me another 2 hours! Then the lady who comes an hour after me, is told her car is done! If you have the time, sure stop on by for an extended lunch and dinner. if not keep on driving. Disappointed. Not even an offer to give a discount. …definitely not coming back.

Bought four new tires (Minerva house brand) back in October. That purchase included the «Life of tire» (free balance, rotate or road hazard) 2 new air filters (engine, cabin) an alignment and disposal of old tires.
Dropped it off at 8 on a saturday and they knocked it all out pretty fast at about 1245.
Went on a road trip to Las Vegas for thanskgiving and the steering wheel was shaking at speeds higher than 55 mph. (That made the road trip longer because I couldnt go the speed limit and was annoyed)
Came back a few days ago and they rechecked the tires. One of the tires was off by an ounce in wieght so that fixed the problem. (I tested it on the freeway and the shakey steering wheel was gone).
Customer service at the desk is good. But when they get on the phone they come off as jerks.
I called to set up an appt to have my tires rechecked at 9 on a friday. The guy said I dont know why you are calling but ok see you. No information taken. I guess they only do walk ins?
Then when I had to cancel the day of the appt someone else answered and said yup and hung up. :/​Either I was the only one who had an «appt» that day or they could care less.
Bathroom was super nasty. There was spiders everywhere. On the roof, in the corners, dead ones hanging on the walls. Cockroaches, no towels to wipe hands. Its not the workers fault. They are there to work on cars not toilets. I suggest they hire a cleaner for that and the lobby. Give someone the job to clean who will put effort into it.
Yes there is no A/​C but it wasn’t hot both times I went there. They have a high velocity fan though.
The waiting/​lobby area needs work. They have chairs underneath tires hanging on the wall. How can I sit there with a tire on my head? Glad it has a tv. There is a coffee pot too but I didnt look to see if it was sanitary or not. A computer as well but I didnt try it out.
The location of the business is disheveled based on its surroundings.

Fantastic service!
I had a tire emergency this morning and Adolfo got me squared away quick. I’ll definitely be going back when it’s time to buy some tires.

These guys were amazing! I went to 3 different shops to see who can help me out and finally found this place. Adolfo was a great help! He helped me figure out the most important things to get done on my car and then he gave me discounts on everything which helped A LOT!
4 new tires
New lug nuts for each rim
Alignment with 3 year warranty
New cabin air filter
Oil change
Engine oil
Front and back brakes/​rotars/​drums replaced
Brake fluid
Thought it was going to cost me my life but Adolfo helped me out! These guys were awesome! Did great work and didn’t take that long either! I’ll be going back for everything car related :)

The wait time is forever!
We came in Saturday around 3pm to get new tires. He said the wait time was over 1.5 hours, so we decided to come back the next day. Came back Sunday morning with one guy working the front. It took 20 min standing in line just to get helped. Now its been over and hour of sitting here waiting and my car has still yet to be touched. There was no one waiting when we got here and now there is 4 people waiting in the lobby. It’s a weekend… They need more than one person working the front and more than two people in the garage. This is ridiculous.
On top of that the lobby doesn’t have AC, the bathroom is DISGUSTING and the guy keeps trying to up sell us on an alignment. We don’t want to pay for that because it’s going to take even longer to get our car back and we can get an alignment cheaper somewhere else. I’m pretty pissed off that I decided to come here. Wasted my damn weekend. At least if I was at discount Tire I would be in AC and they would have bottles of water. Discount tire might have slightly higher prices, but the service is 10 times faster!
Then a sign clearly states $ 4/​tire for disposal, if you keep the tires then you do not have to pay the $ 4 fee. Yet the man working here states it’s a $ 4 fee no matter what … The photo is attached. This place is pretty bad.
Despite all of this, at least the man at the front helping us did his best to accommodate us, and I thank him for that. He apologized for the basically 3 hour wait time and I know it’s not his fault when it comes to the understaffing.

I went in yesterday to get a new set of tires. When I called on the phone a day prior, the man on the other end was giving me a pretty high quote for the 4 tires. I let him know I would shop around elsewhere since I am on a budget. He told me he wanted my business and would try to see what kind of discounts he could offer me. He really did bring it down by $ 100 with taxes, installation, and warranty included. WOW, that made me happy! I scheduled an appointment for the next day and went in. The 2 employees I dealt with at the shop were very friendly and my car was done in no time. I’m one happy camper :) definitely will recommend this shop to friends.