Fitness 19

I’ll give credit where credit is due. As like other folks I got sucked into a $ 7.95 special and to check it out its only valid on M W F or T TH S. ok well my schedule isn’t going to work with that so what is the next step? $ 9.95 special everyday but only from 4−10am or something like that, ok I don’t want to feel pressure with my time, I wanna go when I want to. Ok so final verdict I end up with the $ 15 a month anytime I want, not too bad but I have to pay a lock in fee of $ 49, plus a first and last month $ 30 and $ 15 for admission fee start up and then the fees kept piling up. So my first day I paid $ 94. And then this month I have to pay $ 39.95 for an annual fee, that’s smart so if you cancel its always before the one year even happens, so if I divide it all up I’m really paying about $ 17 a month. Still not bad. My pros are that I like that it’s a minute away from home driving, it has what I need for the basics like treadmill weights, etc.
Cons were how they lured you in, also the guy who helped me was new so he didn’t really sell the place well or knew any of the fine prints or where things were… his manager had to come in and take over.
My advice is to research what you want and if it does what you need it to as far as the gym, then nothing else really matters with the other reviews. Likewise the only other gyms I can compare it to are the free gyms where I previously lived. Nothing beats free.

After 2 years of coming to Fitness 19 consistently I was forced to cancel my membership. It’s gotten way too crowded. That coupled with the fact that they close at 7pm on the weekends was the deciding factor for me. There has been multiple instances where I walked and walked out due to the number of people there. It’s not just a matter of waiting 10 minutes for a bench or working in for a set. You practically have to take a number and wait in the lobby just to get a single lift in. The price is great, but I’ll pay extra for more hours and less crowding.

If I was able to give this gym a half of one star I would. The people who work here make this gym a shady place. Presently moved to chino trying to find a local gym I check out this location. NO ONE KNEW WHAT THEY WERE TALKING ABOUT. They nickel and dime you when there brochure clearly said no initiation fee just $ 7.95 a month that was B. S!!! It’s $ 79.95 initiation and $ 19.95 a monthly fee only to come in Mon-​Wed 8am –12pm… What about weekends? $ 29.95 what about tanning $ 39.95… Customer service is really bad they cant answer a basic question without telling you to comeback when the general manager is there and he is hardly ever there. I don’t know this place seemed like a scam.

If I can give a negative score I would! The people answering the phone doesn’t have any clue about the policies for cancelation. I canceled Feb 23, 2016 and this freaking gym still charged me a membership fee of $ 29. My goodness what is wrong with you people the customer already in cancellation status and still you charged me a $ 29 fee? On top of that they wouldn’t give me my $ 12 for my last month payment. Poor customer service! Shame on you!!!

First time signing up with a gym, always worked out at home but time to amp up my routine, I came in a week ago around 930 am, let a worker named Patrick now i had read the bad reviews, he then offered a week pass so I could try it out for my self then make a decision, I came in @1030am and a different worker stopped me asked for my id and asked 10 000 questions as to why I didn’t sign up right away, I felt extremely smothered «great anther pushy sales person» my pass expired and so I came in early to avoid the other guy and was helped by Patrick this guy is awesome straight forward and honestly stars go straight to Patrick for having such Amazing costumer service very happy I signed up THANKS PATRICK !

So I’ve been going here for about 3 months and really have no complaints. After about 2 and a half months I get a letter stating I owe about 2 months of membership fees and late fees. Turns out I gave them my old checking account routing number instead of my current. They were never able to debit my account and were charging me late fees, my fault. I talked to Al and explained to him what had happened. He was totally understanding and not only took care of the problem but also waive the late fees. Thanks bud. I’m a happy customer

Personally i think this gym is great. It’s definitely convenient. It gets crowded around certain times but other than that you won’t have to wait for any machines. Its got a good vibe, people are there to sweat and actually work out, not to look cute with tons of makeup on like 24 hour fitness (which I call the club). The staff is cool and nice, prices are good, and the equipment is in good shape. No complaints here!

Just a warning to anyone looking for a gym in chino/​chino hills. Do not go to Fitness 19 especially if you ever plan on canceling. After almost 2 years and attempting to cancel my membership multiple times and visiting the store more than once to cancel my (tanning portion) of my gym membership I thought when the «manager» assured me the charges had been cancelled and remaining balance was taken care of I wouldn’t get any more harassing phone calls or notices. 8 months have gone by and the last 2 weeks I’ve received 6 calls and an invoice via mail today. I had transferred my membership to another location April 2014 and they didn’t cancel or transfer the tanning portion of the membership. Even though you can not tan at the gym without a membership they claim they are still going to hold me responsible for those charges «even though it does state I was not a member during those months»
FITNESS 19 chino is a joke!
Such a shame because it’s a nice gym with nice equipment. Wish I would have listened to other’s advice about similar situations with this gym.

Want to say something about an exceptional employee at this location. Jake, who I met because I had lost an item, went above and beyond to help me out. He is a great representation of your company and has great customer service skills. I plan on writing a letter to the management team as well and hopefully they will recognize Jake for being a valued employee.
Also, it’s only a coincidence we have the same first name!!!

I tried gym with a pass I received in the mail. I spoke to Asst. Mgr about getting membership. As we discussed more about membership, fees kept popping up in our conversation. I asked for them in writing so I knew what to expect. He didn’t have anything to give me. I told him I would check website for a disclosure of fees. He said he didn’t think fees were there. After checking website, it does not disclose fees. So I cancelled the new membership process within 5 business days by signing a form. I was told I was not going to be charged.
Six days later, I checked my account and my account was debited. I called Fitness 19 and was told to speak to J — - I called back when J — -. He told me to take my cancellation form into gym to verify because it was not on their system. Why would I need to go back in if I went in to cancel. He could not explain.
I don’t understand why I must sign a contract to know how they do business.
Recommendations:
–Print brochures and a Disclosure of Fees

Avoid this location at all costs!!! The manager Al is one of THE WORST human beings you’ll ever meet. He’s as shady as they come. Do not believe or trust him.
Here’s what happened to me… I originally was a member of Fit 19 in another city and had been paying $ 5 extra a month for the any gym deal. After I moved, the Chino location was the only one close to me. However after several months of back and forth and telling me I «wasn’t in their system» Al told me I had to cancel my original membership and sign up with his Chino location. That’s some shady bullshit! Its the same company why do I have to cancel and resign up and lose out on my any gym deal? Completely unprofessional and a horrible way to run a business.
After doing some research I discovered that the reason behind the bullshit is because the chino location is owned by a different franchisee… who is obviously doing shady stuff.
So to sum up Al is an asshole and to top it off they do a horrible job cleaning as the equipment is consistently dusty dirty. One of the worst all around experiences I’ve ever had. I strongly recommend avoiding this location at all costs!!!

Love this gym. Helpful employees, great equipment and awesome price.
I was with 24h hour fitness for 10 years. Tried this place and was sold. It can get busy between 5pm– 8 mon through Friday but that’s any gym … Equipment is up to date and always super clean.

I went to fitness 19 today to use a free pass along with my husband. Because we only had one they wouldn’t let both of us workout. The female that I first spoke to seemed like she was gonna be okay with it but then she looked over and asked for a guys approval. You would think that they wouldn’t want to turn the business away. And to think we were gonna sign up with out even doing the free pass thing. Guess they lost our business.

Facility is pretty good but if your a morning person and plan to get a workout in when they first open you should expect them to be consistently late. I never used their trainers but for the most part I usually see them on the cell while they are doing their training.

The gym itself isn’t all that bad. It definitely is in better condition than the 24 hour fitness in Chino Hills. All the equipment is in good condition and its rarely that busy.
My only complaints would be the hours and the formation of lines for classes. I wish that they would open later on weekends. It’s also inconvenient when there’s a long line in front of most of the workout machines due to the classroom not being open.
I would recommend it to those who need a gym but don’t want to pay the huge membership prices.

I wish I could give this place no stars, but unfortunately I have to give them one. Get a coupon in the mail for $ 0 enrollment and $ 9 A month. Get in there to be told it’ll be $ 148 to start because of first and last month fees. Ok? Where are your math skills? You just lost a potential customer for refusing to honor your own coupon. I’ll take my business elsewhere.

I’m going to base this review on the facility itself and not the «hidden fees» everyone is crying about.
It isn’t the biggest gym, but it has all the essentials to work out with. They maintain the gym by having staff clean throughout the day. Prices are really decent compared to other gyms in the area. Staff is friendly to members. I don’t attend any classes, but they seem to be packed which is probably a good sign. If you can, avoid going during peak hours (5PM-​9PM weekdays) because you’ll definitely be waiting around for weights and machines. It doesn’t help when people are just standing around and socializing during the busy times. Oh, and if you go during busy hours, please be courteous enough not to surround yourself with dumbbells because you’re doing a circuit. Don’t be that d-​bag.

Great Value, Convenient
Signed up prior to opening; got in on 9 $ monthly fee no registration fees unlimited use. I used to work out in my garage, I had so much equipment in there I couldn’t move around comfortably. After hearing about their deal I decided to take my garage back and glad I did. I sold all my equipment.
The Gym is very convenient down the street from my home. I don’t have to move my equipment around in the garage. I can get rid of the treadmill in my guest room and I don’t have to clean up. There are plenty of free weights, isolation machines, cardio machines and if your into group classes they offer those for an additional $ 5 per month; cheap. They even take care of your rug rats while you work out no more excuses.
The staff is friendly, there are a couple of douche bags amongst them though but that’s expected; it’s a gym meat heads, good looking folks and fuglys bound to have some static. It does get packed though Mondays-​Tuesdays everyone is trying to make up for the weekend splurge. Wednesday-​everyone takes rest day or just gives up. Thursday-​picks up a bit. Friday-​usually empty people getting ready for the weekend. Saturday morning gets crowded up until 1 pm Sunday-​empty. I work out every day, great value for me.
You winers out there complaining about not being able to use specific equipment need to pick another piece of equipment to do your work out, be creative. One thing I do share in common with the complainers is there are some ghetto a– people out there with no home training; put away your weights.

I really like Fitness 19 – just not the Chino location. My home gym is the one in Covina and it’s great! The workers are personable and approachable, it’s never too crowded, and it’s clean! They don’t have a Zumba room or whatever, but honestly it probably helps keep the crowds down too. And it’s $ 19 a month for a joint membership with my girlfriend which includes the ALL-​GYM pass! Really great deal!
But this new location in Chino is terrible! They don’t honor the joint membership that my girlfriend and I have together. Instead they don’t allow her to work out there unless she pays like $ 10 a workout! Yeah right!
I started going to this one when it first opened because it’s about 10 – 15 minutes closer to me than the Covina location, but honestly it’s not even worth it.
And each time I walk in there, the 3 people standing at the welcome desk seem sooo confused about my presence at their facility – always questioning me about where my home gym is and if I’ve filled out the paperwork and if my name is in their system. I’m not sure how many times I need to give them my info and put my name in their system in order for it to BE IN THE SYSTEM! I have a key card and the ALL-​GYM MEMBERSHIP!!! And then, without fail, each conversation ends with them saying «it’s cool, you can just go workout.» Oh! Thanks for giving me the hookups man! Because, you know, it’s not like I’m PAYING FOR THE ALL-​GYM MEMBERSHIP!!! Really!!! Am I inconveniencing you by paying to use your gym and attempting to mind my own business???
And it’s not like the gym is spectacular or anything! It’s basically the same size as my Covina location. But at Chino, there are about 20x more patrons. Literally. I can barely get on a machine right away during the slow hours. And forget trying to bench press here – apparently when this gym opened everyone in the world discovered what circuits were, came here with 5 of their closest buddies, and decided to «rotate» with one another on every machine. I’ve seriously never seen so many people working-​in on a single machine before. Really? 5 dudes on the squat rack?
And don’t expect people to put the free weights back in the right spots – or back on the rack at all for that matter. Nope. Instead try spending your entire warmup set swiveling your head all over the room in search of that long-​lost 50 pound dumbbell.
But anyway, this location makes me dread my workouts. I don’t even go there on chest days anymore. It’s 15 minutes closer that the Covina location, but I’m just gonna waste those 15 minutes waiting to get onto a machine anyway, so I rather just go to my home-​gym, which I love. I still go to the Chino spot once or twice a week if I’m in a rush, but still get strange looks by the «welcome desk crew» every time without fail.

TIPS TO SAVE MONEY & headache in the future.
Nice gym for $ 14 a month.
1. Don’t fall for their $ 49 lock in fee, your fee will be locked in for 1 year. You will get a 45 day notice IF they do raise your fee’s. (Fitness 19 won’t necessarily raise your fee’s in one year). When they do raise your fee’s, say you want to cancel membership and I’m POSITIVE they rather keep you as a customer than raise your fee’s. Fitness 19 will SNEAK THAT $ 49 FEE in without even asking you if you want it. (Look at 17. on contract, Fitness 19 «may» or «may NOT», raise your fee’s in one year)
2. When you cancel membership in writing and will not be going back, make sure to request a refund of your last month’s due’s that you paid when you enrolled, in WRITING. (This is 4. & 15. on your contract)
3. Keep all your records, I read that people have cancelled and Fitness 19 will keep charging you claiming you never cancelled. It will be up to you to prove that you cancelled and you will be on the hook for all the charges if you don’t have a copy of your cancel slip. Take a picture of all your documents and email them to yourself incase you need to prove it in the future.
4. This is just to let you know that when you cancel, you will be billed one more time according to contract and you might get billed the $ 29 annual maintenance fee on March 15^th no matter when you cancel.
5. I would suggest trying to get the $ 29 annual maintenance fee waived if your thinking of signing up before March 15 or anyone signing up just a few months before March 15^th, period. Why should you pay annual maintenance fee’s if you have been a member LESS THAN A YEAR? You will get scammed out of this FEE when you cancel. EXAMPLE: If you cancel on July 2014, you will get billed the $ 29 maintenance fee on March 15, 2015. So get that fee waived when you enroll for the first year at least. Why get scammed on the way in and out? Contract is negotiable, just get the fee waived when you enroll for the first year because you will get screwed on the way out with that $ 29 maint fee.
6. If Fitness 19 is just taking your money far beyond the date you cancelled, you can call your bank and block any future atempt on charging your account. You may even get your bank to refund Fitness 19’s last billing transaction or all you were overcharged with your proof. Maybe go as far as changing your account number. I would HIGHLY suggest opening up a free checking account that is just for Fitness 19, that way it’s easy just to cancel your checking account. (Google, «Fitness 19 scams»)