Babies R Us

My girlfriend and I have shopped here 4 times within the last few months and each experience was surprisingly pleasant. It’s not that I expected a bad experience. I just didn’t expect such excellent customer service. It seemed as if the employees genuinely cared about helping me and answering all of my ridiculous first-​time-​dad questions… That’s rare, coming from sales associates that aren’t motivated by commission.

I came to pick up an order this afternoon I placed for in-​store pick up, the lack of help loading it into my vehicle I had was horrible. They broke a plastic piece on the bed of my truck, didn’t apologize for anything. The manager was outside «helping» & was extremely rude. By far my worst experience, will definitely find myself driving to the upland store much better service with very polite employees. On top of that, this is the second time I’ve dealt with that manager & the second time he was rude. Will definitely be calling to speak with his supervisor today.

You have to see Juana at babies r us if you are registered or buying off a registry. She is very knowledgeable and best of all patient. We had returns exchanges and wanted to finalize our registry she was so friendly and made it a great experience. You can tell this woman loves her job. We need more like her working with customers. Thank you !!!

Me and my BF went to register for our baby shower and everyone is amazing great customer service they explain everything with detail since we had many questions with our stroller and many things more they even demonstrate how it works I’m just very happy with this store

Cashier sucks. Waited so long for customer to run and get an addition for savings. No apologies nothing. Her name is Kristen. Ugh.

After standing in line at the guest services counter for 20 minutes, I’m told that the item I ordered to have ready for pickup would be brought up to me from the back warehouse. I waited 10 minutes (standing right next to the register). Nothing. I asked the lady at the counter when they were going to bring my pickup order and she made another call to the back. Guy comes out of the back 5 minutes later. WHERE ARE ALL THE EMPLOYEES?! If my loved ones would stop having adorable babies, I would never have to come back here again.
The lady working the register was nice but obviously overwhelmed being the ONLY person to check out with. Whoever manages the schedules and decides how many people to put on the floor or at a register, needs to rethink it all.

Everything is always out of stock. Not enough cashiers or staff on floor. Nobody ever picks up the phone. Just awful.

While this babies r us is convenient and has everything you’ll need, I find that the employees aren’t that knowledgeable about specific items. They can direct you to the right area, let you know if anything is discontinued or out of stock, and help you locate things at another store… which is helpful. When it comes to trying to figure out the best stroller or safety features of a car seat they really don’t know much. As a soon to be new parent it would be nice if they had one person who would be able to explain the differences. You can do a lot of research on your own and figure it out mostly but it would be nice if they had someone in the customer care department that would be able to go through benefits and features when you have a question. Even still this is a very efficient store with probably almost everything you need. Still employees are very friendly and will help you with getting the correct items you need or are looking for.

Amazing place!!! They have every thing which you will ever need for your baby!!! Very good stuff! Lot of variety and very well priced! Happy to be here!

This store is so inconsistent with customer service. I’d say 50% of the time there is staff to help with questions and the other 50% there is not enough staff. Especially in the mornings when all mothers come out. Poor customer service. Points machine never works. Horrible system to redeem points. Go to customer service to get points code. Go to machine and print out points = discount. Machine doesn’t work no discounts. Trying to do all that with a baby. F no! Selection is good at baby’s r us. That’s the only reason why I come back to this store. The ONLY reason!

This location SUCKS.
I just wasted my entire lunch break here (again), just waiting for a customer service associate to assist me and ring me up. EVERY TIME I come in here, there are NO cashiers on the Babies ‘R Us side. When I finally am able to locate someone on the floor to ring me up, (after 10 minutes of looking for someone), they tell me to line up at the Toys ‘R Us side. Ugh. So I’m waiting, waiting, waiting… and the line is just forming, forming, forming and there are only TWO cashiers available. They are slower than molasses. By the time i got near the registers, one of the cashiers decides to FINALLY call for assistance. Does anyone ever come up to assist? NOPE. Customer service = NON-​EXISTENT! This location is not very well stocked either. I can NEVER find my son’s size. And why do they always run out of the free sippy cups on the first week? WTH?! The only reason I am forced to shop at this expensive ass baby store is because I have tons of gift cards to use up. 45 minutes of waiting and left with nothing. UGH. SO ANNOYED!

When I went back to return the (used stroller) item and they were really helpful and gave me a discount on the item (new stroller) for my troubles. I was shocked to say the least and am glad they turned a bad situation into a better one. I will still check all boxed (and taped) items I buy before I leave the parking lot.

don’t even want to give them 1 star. Store manager was beyond UNPROFESSIONAL. How long does one have to wait at a babiesrus cash register area for some service? After 20 miinutes i asked an employee at the returns counter if someone will come to help the customers checkout. He was oblivious, poor kid. I asked for the manager, after quite some time she shows up,“Jenine” and tells me her employee is helping someone else and we have to go to toysrus line or wait behind line of returns. After 40 minutes of this inconvenience, that is what she offered me. OH AND LET ME NOT FORGET TO MENTION… WITH AN ATTITUDE AND
officially disgusted «RUS».

The staff are incredibly helpful and everything is very nicely organized… Will definitely be back for all my friends’ baby showers haha!

Place gets crazy busy, never really noticed until my wife and I found out we were having a baby.
Staff is always busy, so be patient or try doing this (buying) online.
Our experience has been pleasant, word of advice when ordering baby furniture. Order everything at once because inventory can be unpredictable and unavailable when you want it.
Also, check online because there are discounts when you check out.

WHY DID I GO BACK HERE!!! Clearly I am a glutton for punishment. I went there today and just left because I had by stuff and there were no checkers. On either side. Totally deserted. I seriously cannot believe this place a still in business. I’m so glad that I have a toddler now so I never have to darken their doorstep again. I’ll post pictures of the forsaken cash registers.

I used to shop at the South Corona location but had an issue with returning a gift from my registry. It was such a big issue I had to deal with corporate who then sent me to this location. Since then, I try to go out of my way to shop here and not the corona location.
Today, I was purchasing a crib set here. Lisa assisted us and was very knowledgeable and helpful. She answered all my questions, got my crib ordered for me and even helped us with questions on the mattress. It was so refreshing to have someone actually want to help us and seemed to enjoy making sure we got exactly what we wanted.

Oh man. The slowest babies r us ever! The baby registry was jammed so it wouldn’t print. It took forever to find a specific blanket because this place is so inefficiently disorganized. The register took forever too.

I was not a fan of babies r us because if riverside location giving it a bad rep. HOWEVER This is such a Great location with great staff! It’s so clean and well organized! Everything is so organized that you can just go in and get out! They have an impressive amout of merchandise that is available to buy already on the floor. I loved it. No need to ask if there is back stick or to check another location. I love this location. Has everything I look for in a store!

After purchasing cribs at another baby r us and having to deal with poor customer service I was impressed with this store. When I called to make sure they had what I needed the staff went out of their way to double check the stock instead of just trusting the computer. I greatly appreciate their willingness to help and the speediness in which they helped me.