Nourse Chillicothe Automall

If you have the resources to shop for a car elsewhere, I recommend you do so. I am from Chillicothe but I currently live in New York because I am in the military. I recently purchased a 2014 used Toyota 4Runner from the Toyota part of the mall. I found it on their website where it was advertised at 25,000 miles and priced as a steal so I went in to investigate. I have no qualms with how I was treated as a customer that day when I came in. The test drive is where it got a little shady. Upon arriving at the dealership I asked about the vehicle and they said they had it, but one of their employees had been driving it. This was not a problem with me as I know its completely normal for employees to drive and test cars out so they have a good understanding of the vehicle. The vehicle was also relatively clean for someone who had been driving it for an unknown period of time. I jumped in, started the car and it sounded great. I looked at all the cool features and it was already sold in my head… then I looked at the odometer. It read 30,000 miles!!! Whoever had been driving it had put 5,000 extra miles on the SUV driving it as a loaner! Very unprofessional in my opinion. I brought it up with their GM and he knocked a few hundred dollars off for me and agreed to service and detail the vehicle. I left it with them for the day and agreed to pick it up the next day in order to give them time to do the proper maintenance on it because I was going back to New York that week (which I had already explained to them). I returned the following day to pick up the car (which was poorly detailed, but I didn’t harass them about it). Everything was fine until I started driving to New York. About halfway through Pennsylvania the maintenance alert light came on (I found this odd because they should have just changed the fluids for the 30,000 mile service). I called the dealership and got no answer so I left a message, I then asked my mother to call in and try to get in touch with them and ask if they had serviced the vehicle. I continued my trip and eventually got a call from my mother who informed me that they had «overlooked» changing the oil. Obviously I was upset with that and tried to call them to see what they could do for me because that’s a large oversight. I called again and left a message which still has not been answered, but I recently received their courtesy call where I explained what happened and all the lady on the phone would say was sorry. I do not trust this business in the least right now. I have paid a substantial amount of money now making sure the car is in proper working order because if they missed engine oil (probably the most prevalent part of servicing a vehicle) I am sure they missed something else. Take your business somewhere else and don’t even look at the Nourse sign. The quality assurance and customer care are poor at best.

The other people that wrote a review couldn’t be more spot on. I had a close friend that worked there and sales personnel are treated like slaves. The managers suggested they dress seductive and doll there selfs up to attract more customers kind of like pimping them out. Made statements like this is a 24. Hour job made the ladies clean the snow off the cars. She had the lot shop mechanics «supposed to «change upper and lower ball joints tie rod ends and brakes. Plugs and wires. Well the changed the plugs and wires. Leaving the spark plug wires out of the wire looms. Causing two to lay on the manifold burning them in half. They replaced the upper ball joints and not the bottom as which was suppose have been done also. Oh they will put you in a car alright but with all the hidden fees and BS that comes with it. I would never have any business dealings with this place. Only a sucker would purchase here. I would have given this review a minus 5 if it had the option.

This car dealership is so slimy, dirty and deceitful. Friends, do yourselves a favor and don’t shop at Nourse Chillicothe Automall. We did a 4 hour round-​trip today to go see a car they said they had… but mysteriously couldn’t find on the lot. We even got a confirmation call this morning making sure we were still coming to see it. The classic «bait & switch» tactic. They tried to get us to look at other things they had on the lot. NO THANK YOU! I will not support a business like this.
I moved my work schedule around (ultimately losing money) so I could go look at this car. Complete disappointment/​waste of time. Bad business!!!

My wife and I bought a car from Nourse Toyota about two weeks ago. After co-​signing, they call my wife daily to ask her to come back in and «re-​sign the contract» for a higher interest rate. This is after we have taken the car home. Basically it’s a new version of lowballing.
Buyer beware. They will try to move the loan terms around on you AFTER you have signed and driven away.

This dealership is run by fine individuals that do their best to maximize the profit for the company. These folks represent the dealer and have no interest in your needs, ability to pay, or the quality of the vehicle on their lot.
In our case they «sold» a 2012 Ford Focus with 35,000 miles to a friend (in April 2013) for $ 17 800. This is $ 3,000 over book value for the car, they also did the favor of finding her 11% financing over six years for a final total cost of $ 22k. In otherwords, she could have purchase a new car at 0 to 0.9% financing from Toytoa, Honda, etc.
So if you want to over pay for a car, get ripped off during the financing, and LOVE high pressure sales, this is the place for you.