PCI Computer Services

I wanted to add a second Monitor to my deck top. My computer had the right video card for a duel system, but I couldn’t get it to work. My wife took my computer in to PCI. Awesome customer service. My wife knows little about computers. But that was not a problem for the nice guy behind the counter. He was very helpful to my wife, and got the video card working. I have been using PCI for over 10 years. I’m very happy with their repair service.

I’ve purchased about five or six computers from PCI through the years and have always had good luck with them. I haven’t had any problems with their computers at all and they have lasted for a number of years. I originally purchased five computers from them for my business and was very happy, so I’ve always been able to rely on them.
I read the reviews on Unilocal for PCI and, although everyone has a right to their opinion, I think it is difficult for individuals to understand why business can be given a priority when it comes to computer repair. Most businesses have a number of computers — not just one computer — and a network of computers requires a certain amount of service and repair. One computer going down for a business can lose thousands of dollars in sales or make it impossible for the business to function, so most of the computer repair stores in Chico make it a priority to help the customers that give them the most business.
Another thing about the reviews on here is that I don’t believe a few of them and wonder if the review might have been written by a friend of a competitor. I don’t believe the guys at PCI would be rude or ridicule a customer, especially the owner. They are polite and professional and I highly recommend their work.

I called looking for an adapter, a fairly COMMON adapter, that is sold everywhere and the tech didn’t have the slightest idea what I was talking about. The only question he asked, «uhhhh…uhhhhh…for a computer?» When Radio Shack and Best Buy know more than this place I’d say they have a problem.

This is hands down the worst customer service experience I have ever had.
I brought my computer in on Monday afternoon. I was told they have two payment plans: one for $ 129 and another for $ 199. Right off the bat I didn’t like it, but I left my laptop there anyway just to see what they said. I was told he would look at it tomorrow (Tuesday) and give me a call Tuesday afternoon. I waited and waited, and finally I went in there on the following Monday (7 days later).
The guy told me that he did find a problem, but he couldn’t fix it until I paid for the plan. He told me that he tweaked a couple of things to make it run a little faster. THEN he told me that he didn’t look at it until Thursday because two business clients came in that took priority. He said he called his boss, and that his boss told him that «the two business clients were expensive (would give them more money) and to hold off on my computer.» In other words, the two businesses were more important than my measly laptop. He asked me if I wanted to pay for the plan and leave the laptop there, or if I wanted to take it home. I said I was taking it home, and that was the end of it.
Not only did it take 7 days to contact me (and only because I came in), but that he had the audacity to tell me that, as a customer, I was not as important and the businesses that they cater to.
I would not recommend this place to my worst enemy. Don’t go there.

Simply horrible. I’ve taken my CPU in there twice for the same problem and they still can’t fix it. There’s gotta be a better computer repair shop out there than this place.

I have never had to have a computer fixed before, so I am not sure how to rate or review a business like this.
The staff was very friendly. They addressed by concerns, and provided me with prompt service. I picked up my computer today, so I plan to use it for a time and then will update my review if necessary. At this point in time it seems to be working correctly. What I particularly liked about this place was the fact that Jeff, the technician that worked on my computer, was willing to talk to me, answered my questions, and did not talk to me in a manner that was berating, condescending, or made me feel stupid. I would go back to them.

I wish I could give 0 stars. The owner was on the phone with a customer while we were in the store, and while he was on hold he turned to one of his employees and told him that the customer was always wrong! I couldn’t believe this I’ve never heard anything so pompous and rude in my whole life.
My girlfriend was trying to get a new adapter for her computer, and he was rude the whole way through. He talked to us in a condescending voice, he’s a nerd on a power trip, it was his payback for being picked on his whole miserable life. He mocked us for asking if it was the computer or the charger that was broken.
I’m not asking for him to be my friend or do anything special just don’t be a dick. I’ve never been treated so rude, especially not since moving to a small town like Chico. How does this guy stay in business? I’m sorry you got picked on your whole life nerdy PCI guy, but you don’t have to take it out on your customers.
Go to Tech Connection on East, or Computers Plus on Forest, because the dude that owns PCI is a straight up asshole!

Poor service. Did not return phone calls as promised.
Have an odd program where you can pay $ 5 a head to jump the line for faster service. 12 people ahead of you? Pay $ 60 and you go to the head of the line. What if you were number one just a few minutes ago? Tough luck! You’re now number two…