Granite Transformations

I got several estimates before I made the decision to use granite transformations. I was pregnant when I made the decision for install and the date was set before my due date. A few days before my install they wanted to change my install date to several weeks later. I agreed for a week later which was 4 days before my due date. When they got there they started promptly. The guys were courteous at first. They quickly realized the piece would not fit. I had to help them lift an enormous piece of granite or they would have had to cut it in order for it to work. When they left for the day there was glue every where! They touched my fridge and cabinets with glue in their fingers. When my kitchen was measured I was told to purchase corbals but not to install them the crew would. They placed corbals under the bar and only glued them on so my husband had to remove and screw them in properly. I told them I would do my own plumbing. They caulked my sink in backwards and did not use sink clips. My husband had to tear out the sink and place the clips and caulking. I had to have them come back out and fix the seams because my cups were catching on them. When the young man came back out I told him all of my complainants and he said someone would be contacting us. I also told him a bottle of liquor came up missing as well as a target gift card. He informed me the young man he was training was acting suspicious and the next day his tools were missing and the truck was left unlocked overnight. He also told me he had no idea how to install corbals he was guessing. No one ever contacted me about my experience as well as the possible theft that took place in my home. I am very dissapointed in the service. Nothing like taking your money and running as well as having an almost term pregnant lady help with heavy lifting.

Had Barbara Jensen out to do some measuring
She was nice at first when doing her sales pitch
But will not give a written estimate or any type of paperwork Price, breakdown or information on how the price is broken down.
Have never had any sort of estimate that was like that have never had someone tell me that they will not tell me how many feet they will be doing or what the size of my kitchen is or give me a written estimate.
Price also was extremely high, but even the price was not as discouraging as the salesperson.
Also she over measured by over 30 feet
Had two other people out who measured at that measured my kitchen at 70 ft.²
She had quoted over 100 ft.² but would not give me exact numbers.
Lowe’s and Home Depot both came in with estimates 50% lower.

We wanted to do some remodeling, and so began looking around. About then I heard from a niece who lives in another area, that she had a GT do her counters and was thrilled with the outcome. So we checked them out in Chico. Out of 9 people we met, there was only one who did not mesh well with us. His job was short but was perfect. All the others, awesome folks, we miss seeing them now that our job is finished. We got new cabinets, and then new granite countertops. The cabinet guy also removed an old fashioned big fluorescent light box and replaced can lights for us as well as removing part of a wall. WE LOVE THE ENTIRE JOB. Everyday we wake up so happy with our decisions. Thank you Granite Transformations Chico!

Overall I love this product. The employees who came to my home were courteous and friendly. They did their jobs professionally and efficiently and cleaned up after themselves and took their trash when they left.
I only have one complaint. We live in snow country. When I had my initial appointment I expressed concern that the company would be able to deliver the granite in snow. I was assured that there would be no problem, but it would be noted that our home would have at least three feet of snow on the ground when the product was ready to be installed.
When the time came for the templates to be made, I again told Don, who made the appointment that there was snow on the ground and I was again assured that his“guys were used to driving in the snow”. When the template maker showed up he was in a rear wheel drive van and was not excited and visibly nervous to be in the snow. Seems he was not told.
When the appointment was made for installation, again with Don, I told him we had had an exceptionally large snowfall and there was currently six feet of snow. I told him the road was plowed, but since the installation was two weeks out I wanted to be sure his installers were aware. He again assured me it was no problem and «he would make a note of it».
Well the install day came and a rear wheel drive pickup shows up. The driver didn’t think the trailer he was towing with all the install supplies could make it on the snow covered road so they had unhitched it and left it a ¼ mile away.
Luckily, I had a 4wd truck with a hitch and was able to get the trailer to my home. This truck is usually what my husband drives to work but he luckily drove another vehicle this day. If my truck was not available, I believe my granite would not have been installed and I would have been extremely irritated. As it was, having to ferry installers back and forth was not my idea of good customer service to say the least.
The install was completed and I again had to ferry their trailer to a wide point approximately a ½ mi away so they could unhitch the trailer and be on their way.
This was uncessary since they told me the company has a 4wd truck. They were never told they were going to be driving in the snow.
Also. If you want to pay by credit card (which I did) be sure you tell them when they get there. I didn’t and had to write a check because the office was closed when they finished my work at 6:30pm.
Overall, I will say again that the product is great, but the office needs to work on their communication skills.

Great people, great product. They transformed our kitchen and bathrooms. Quick and clean installations. Five star.