Vitality Fitness

Disclaimer, my review is strictly for communication and customer service. I have not used their services although I have tried.
I purchased a living social for 30 days of boot camp in early October. Their site says you need to book a fitness assessment before scheduling boot camp. Over the next 2 weeks I called and emailed several times but got no response. I signed up to receive emails hoping to get some info and a few days later I received a newsletter saying that boot camp was suspended until November 15^th. No problem, I could hold off.
Late November I try and contact them again and get nothing. December I send emails and call and no response…
It’s now mid January and I decide to call again. 3+ months after I start trying to get a response from someone, I actually get someone on the phone! He was very nice and apologetic. He said that the instructor quit and they had not been replaced. He also said there was another gym in the area that would honor the deal. I was happy to say the least. I gave him my email and he said he’d email me the info.
2 days later I’m yet to receive the info. I email him to make sure he got my email correct. I figured he’s got to be busy. A few days later, still nothing.
It would of been nice to at least receive a response if they couldn’t honor my deal. I find it hard to believe that they couldn’t find 2 minutes out of a day in over 3 months to show some courtesy. O well. I guess I’ll spend my money elsewhere.

I’ve been working with Mark from Vitality Fitness for over a year, and I’ve seen great results. Having not worked out the prior 6 years, I was pretty out of shape. Mark assesed my fitness level and my diet to estsblish a baseline. He then geared a holistic workout and diet suggestions for me. We initially worked with my own body weight, in preparation for more intense muscle building exercises later. Along this fitness journey, Mark has gone above and beyond to help me not only meet my physical challenges head to head, but he’s also been there every step of the way with encouragement and inspiration for those inevitable low moments in my life. I call him my Zen Trainer, because he knows physical fitness is part of a larger lifestyle change, not just getting ripped, and he does what he can to foster that healthy lifestyle in me. I definitely recommend him.

Incredible work out. Amazing support and guidance from Mark. I will definitely go back!