Verizon Wireless

We came here a few months ago to buy a new phone for my fiancé. The guy who helped us out was really cool and very helpful. We were in and out within 30 minutes. We also came in very close to closing time and the guy didn’t rush us out at all. Overall good experince!

This was the second Verizon store I visited today. The Internet was down at the first one. (Yes, in 2015, the Internet was down at a store that supposedly sells the latest technology. I thought it was odd too.)
On my way from store number one, I called and asked how late the store would be open. The man who answered was rather rude: «We’re open until 8, but if you want a new phone, you need to be here by 7.» Admittedly, his poor customer service skills should have been my clue to order my new phone from Verizon’s website, but I figured maybe I was still annoyed at the utter customer service failure of the first Verizon store I had visited that day. Besides, I was leaving on a road trip the next day, and my iPhone battery was clearly failing.
I arrived at the store before 7 as directed. I started telling my story to Koren, who was extremely helpful. While I was explaining to her that the Internet was down at the first Verizon store I had visited today, the man sitting next to her, clearly the man who had already been rude to me once on the phone, decided to further antagonize me by interjecting his contradictory view into the conversation without even looking up from his computer and arguing, «Well, that happens.» It was an odd choice on his part, and looking at him, I figured he was either having a very bad day or was totally lacking in interpersonal skills and, by extension, in the wrong line of work. Either way, I just let it go.
Again, Koren was really helpful. She patiently explained my options. I was trying to replace my iPhone, whose battery life was painfully short even for an iPhone, and after dealing with the first Verizon store and Koren’s trollish co-​worker, I just wasn’t up for making a decision. She helped me out with a phone charger to get me through my vacation, and I will go back and see her when I’m in less of a hurry. I would give her five stars.
Troll boy, however, would only get one. He needed a nap or the night off or some social skills. I split the difference and gave the store three stars.

I’m just going to explain my story rather than give my opinion.
I purchased an iPhone 6 from mobile generation 5 months ago. I also purchased insurance for $ 150 (this will come into play later). I was told if i spent the $ 150 up front for insurance, I could come in to the store and it wouldn’t matter how the phone broke but that I would just have to walk in and get a new phone no questions asked right then and there. Awesome right?!, WRONG. Fast forward 5 months to less than 2 weeks ago. My phone no longer works on Saturday night (my fault). I go in on Sunday and they don’t even have the same type of iPhone I had (gold 64gig) so he (I’m not going to name names although I certainly could) says he can order one for me and I can pick it up on Tuesday. I work in the loop so asked if they could send it to the division store. He calls that store for me and tells them to order me a phone that will be there on Tuesday. It’s Tuesday, I call the mobile generation on division and they do not have my iPhone nor do they have any idea what I am talking about. OK, so then I go into an actual verizon store (didn’t realize when I bought the phone it was through a retailer) and they tell me I don’t even have insurance on my phone. I was completely unaware that the insurance I purchased was strictly through mobile generation. Mobile generation never told me that– the real verizon store had to tell me. … Ok so I go back to the Belmont store that same Tuesday and it’s the same guy that said I’d have a phone by said Tuesday. I tell him they didn’t know what I was talking about so he says he will order me a phone and it will be at this store on Thursday. He even made me wait an extra minute to put the order completely through so he could tell me with 100% confidence it went through. It did. So Thursday I call this store and I get told they have a gold 64gig but they can’t give it to me because it isn’t the one they ordered for me specifically. (SERIOUSLY??) But I say fine after they tell me no and didn’t make a big deal about it (although it is to me– you probably know how it feels to be phone less) and went on with my day. Now it’s Friday and they tell my phone is in. I get to the store and had to ask if it was the one from the day before. They tell me yes and they’re sorry. Now here’s the worst part. They ask me if I already paid the $ 150. I go of course I did, and they say they don’t see that I paid. So they ask me, «You paid the deductible right?» And I told them no I was told I only needed to pay 150 $ when I bought the phone and that would be it. Well, they failed to mention when I got the insurance that there is a $ 150 DEDUCTIBLE too! Ok, I never would have bought the insurance if I knew that. I would have gone straight through verizon paying something like $ 10 a month and a 50 $ deductible. I was very upset and left without a phone. After thinking about it and realizing there’s nothing I can do and I’m not gonna just throw that first $ 150 away I bit the bullet and went back and spent my savings on the phone Saturday. So it took me 6 days to get a phone that I was under the impression I would have had the Sunday I walked in. BTW, while I was at the store on Saturday, they told a customer if she gave a Unilocal review they would give her 50% off accessories. (You’re welcome ppl who want a discounted accessories, but that’s probably why they have 5 star reviews…) I feel like I got royally screwed by mobile generation. I will definitely be going to real verizon stores from now on. That’s my story. You can form your own opinion.
I will say this though… although I was not given what I was promised the people there were not mean to me. Hence the 2 stars. But then again, in the 10 years I’ve been a verizon customer and gone to real verizon stores no one was ever mean to me there either.

Awesome service — great team. Highly recommend!
Definitely a perfect place to upgrade or get a new phone and accessories.

GIVEN A FAKE I-​PHONE!!! DO NOT BUY A PHONE HERE!
This is my first Unilocal review, but I feel it is important to warn others about this store. I bought a new Iphone 5 about a year and a half ago. I also purchased the insurance for a one time price of $ 150. In June 2014, I dropped my phone and had some water damage so was glad to have the insurance. However, I had to pay $ 150 deductible and another $ 150 to purchase the insurance plan again. So it was $ 300 to get a ‘new’ phone. This phone had some problems: would frequently switch to FaceTime while on a phone call, thus dropping the call, was slow to change between apps, etc. I just thought the phone had a few glitches until recently when it started turning off every 5 minutes, and then progressed to turning off every 5 seconds. I went back to Mobile Generation and was told I needed to go to the Apple Store. I drove to the Apple Store, paid for parking, waiting for over an hour, only to be told that it was a FAKE IPHONE and they couldn’t fix it. So full of embaressment and rage, I headed back to Mobile Generation. The salesman that told me to go to the Apple Store looked shocked and said he had only been working there a month. But the other guy was fully aware of their scheme and had already called the manager and said he would give me a ‘free’ replacement. The ‘new’ phone is still a refurbished phone. It looks legit, but maybe it is just a better imposter! The invoice says Apple Iphone so feel it very unethical to be giving fake Apple products! Also their insurance ‘deal’ is also pretty bad since you end up paying $ 300 if anything happens to your phone. I would recommend not going to any Mobile Generation location.

Jake and Nathaniel were help. Fast an easy experience. Easy. Don understand the negative reviews. Would return to this verizon store. Go Os.

Great experience, employee Jeremy was honest & looked out for my best interest. I would definitely revisit.

The service I received was helpful and friendly. Jeremy was very knowledgeable about the phones, plans, and technology. He even stayed late to get my new phone all set up. Not a huge selection of phones or accessories, and only able to get a phone with a new or renewed service plan.

Today I went into the Verizon store on Belmont to have some questions answered about my Data Plan on my iPhone.
If you are like me and like to stream lots of music from Spotify or Pandora you know how fast the music eats up the data. I was concerned about being charged a big fee for going over my 2GB allowance after getting a text message that I was at 90% with still over a week in my bill period.
When I arrived I was greeted immediately by Mason. I explained what I was using my phone for and asked about what would happen if I went over my Data plan. Long story short, Mason got me bumped up to the 4GB Data Plan in no time at all! It was very quick and easy! Here I was thinking it would be a headache. Mason was direct to the point with his answers and got me in and out of the store and back to jamming to my music!
I would recommend this location over all others.
Music lovers play on!
Thanks MASON!

Very helpful store associates! I came in needing a new case for my phone and the gentleman who helped me was nothing but nice and courteous! He let me mix and match all sorts of color combinations for the cases, which can probably get tiring, but he was very relatable. Had a great knowledge all of their inventory – we discussed the iPhone vs android debate – and everyone seemed like trustworthy people.

The guys at this store were very helpful and completely setup my iPhone, even showed me how to make sure everything transferred to my new phone. The store was clean and had a good selection of accessories.

I honestly wish I could give this business NO stars! Don’t let the giant Verizon banner on the front of the store fool you, this business is privately owned and does not follow the same set of rules as Verizon owned retailers. When my iPhone 4 completely died on me, I noticed this «Verizon» in the neighborhood I work and visited the store in an attempt to fix my phone. As much as I love my iPhone (and over the past 15 years as a Verizon customer have also loved Verizon) one down side to having an iPhone through Verizon is that when you do have issues with it there is basically nothing they can do to help you fix it. I was just five days over my warranty and the manager working (Michael) took one look at my phone and basically said «it’s dead». Um, yeah, even I CAN see that! After looking up my plan and realizing we had an upgrade on our account, I was immediately being talked into purchasing an iPhone upgrade with the general attitude that it would be the best and easiest solution. I was told my only other options were visiting the Apple store where «they probably won’t do anything to help you» or to take it somewhere to get fixed, but it might take days to fix. Under the pressure of the manager and feeling like it was my only real option, I paid $ 200.00 (plus $ 150 new warranty and $ 15 for screen protectors) for a new iPhone and was told if I changed my mind I had 14 days to return it. I was NOT told if I chose to return it there would be a $ 35 restocking fee. Then I was asked if I wanted to «donate my old phone back to Apple» which I refused to do. I’m very grateful I did not donate my phone back, because after visiting the Apple store, where they were more than accommodating and very easy to work with, my battery was replaced for $ 79. I then visited the Verizon across the street to return my newly purchased iPhone and I was informed that this Belmont location is not owned by Verizon Wireless and is a privately owned cell phone company. Therefore the phone could not be returned at this location and must be restocked at this private retailer. When I visited the Belmont location to return the phone today I was told I had to pay a $ 35 restocking fee. This was not something I was informed of when I was encouraged to buy the phone and told it would be «easy» to return, but it was my word against the managers and he insisted he told me. He didn’t.
After learning that this branch is not a Verizon owned retailer, it became clear why the service here was worse than any I have ever experienced at a Verizon Wireless. I feel like I was taken advantage of in a vulnerable situation so that someone could make commission off my bad luck. I encourage anyone who has an iPhone with Verizon to visit the Apple store (801 West North Ave) immediately if they have any problems with their phones and the Verizon directly across the street (810 West North Ave) if necessary. These stores were very helpful. Had I been encouraged to do this in the first place, I would have saved a lot of time, energy, and money. The service I received here was far less than what I expect from Verizon and made me consider switching cell phone providers. If you want to speak with helpful, knowledgeable employees who will be understanding and put the customer first do NOT visit this location. It is NOT a Verizon Wireless. Go to Apple or a Verizon Wireless owned branch. Don’t make the same mistake I did and waste your time!!!