Up Keep, Inc

I could not have been more unhappy with Upkeep. The quality of their work was horrible. I bought a house over the summer and they did a lot of work for me, but it soon became obvious that their workmanship was terrible. They splattered paint all over my new floors. All of the the electrical and plumbing work they did ended up not working and had to be redone by professionals. Overtime a lot of the work they did has had to be repaired, because they cut corners and only tried to make look cosmetically good while structurally most of their work was poor. I’ve spent several thousands of dollars having their work repaired so far, and i am finding new things everyday. Robert, was very difficult to deal with… constantly asking me to pay upfront for work that hadn’t been done. When i finally fired him, he was very aggressive towards me. I would advise that you AVOID Robert and Upkeep at all cost!

For some reason my previous review has been removed so I am reposting it.
I have never written a review on Unilocal but felt it necessary after my experience with UpKeep. In summary, the worst customer experience in easily the last ten years. I was very surprised given the positive reviews and the recommendation from my real estate agent.
Overall shoddy, unprofessional work of very basic stuff. Actual cost 2x initial estimate. I realize estimates are just that but 2x? When I attempted to address a few of the many problems I received a very sarcastic response via text. He also stated that he discounted his service. So I am supposed to believe that the real cost was 3x the estimate? I won’t bore you with the full story but happy to share if interested.
I received a follow up text this morning in a seeming attempt to backtrack from the rants from yesterday. I had to laugh. He highlighted how his work is 100% guaranteed and then also stated how «ALL payments are do [sic] upon completion». OK, I’m not quite sure what 100% guaranteed means if there is clearly zero chance I will ever use his services again and he is demanding payment in full.
We are all in some type of customer facing business. I am clearly disappointed with the quality of work and I am absolutely shocked how he handled my concerns. Maybe a one off experience but I would think twice before using this company.

I having been using Upkeep, Inc. for years for handyman services in my home and have always been pleased with their work.
This last month, though, they really came to the rescue when we decided to sell a condo we had been renting out. When the renters left, the condo was a complete disaster. An unattended water problem had ruined the hard wood floors, the kitchen cabinets were so filthy I thought we’d have to replace them, there were closet doors off their hinges, all of the walls were filthy, and other problems, as well. Upkeep came in and now the place looks like new. I’m so relieved because I honestly thought that there was little hope that we would ever be able to sell the unit.
Thanks, Upkeep Inc. for coming in and correcting the disaster!

I am a real estate broker with @properties. I have been referring Up Keep to my clients for a few years now, and everyone has been very pleased with their work. I have personally utilized their services at my home as well, and can attest to their professionalism and their work. It is nice to have a «go-​to» handyman service that you can rely on.

I used Upkeep last year for snow removal. They did a great job keeping my walks clean and clear of snow and ice. Will be using them again this year. Highly recommended!

Up Keep is a great company for handyman tasks and beyond. They just did an outstanding job of recaulking my shower and they painting and restaining of my front door that they did is getting rave reviews from my neighbors. Best of all, Robert is always willing to change a high up light bulb or some other small task when he is here… I kind of hate to recommend them because I am afraid they will get too busy! -)

we had called upkeep to fix a few things around our rental property and they were very quick to respond. there was a snafu and loss of communication, but we were able to schedule them to come out to fix a few things here and there. and because there was a loss of communication, they agreed to have Robert come out on saturday (which was an exception) for a short while. he was very friendly and professional over the phone when i explained to him what needed to be done. he did his job, left, and our tenants sent us an email that they were very pleased (and they are hard to please, believe me) with his work.
we’ll definitely be using them again!

I purchased an old house that needed plenty of updating. I called Up Keep and the woman I spoke with was great in helping set up an appointment to have Robert come out and give me an estimate. Upon excepting their bid, I was thrilled with the outcome. My bathroom now looks and feels AMAZING! It no longer feels like an old house, but more like a more modern updated home. The final bill was within the estimate which was outstanding.