The UPS Store

The worst customer service. Look and acted pissed off the minute you walk in. Not helpful.

I didn’t even realize this was here! Easy to re-​route a package to the store for pickup, much better then risking it being stolen off my front porch.

I dropped off an envelope for over night delivery the store sat on it for 2 days when they finally decided to ship it, then it took another 2 days for the package to arrive. It was time sensitive material and a check for 10k, which had to get to my mortgage lender. Because it did not arrive on time the lender filed a foreclosure proceeding in court. UPS admitted its mistake and wrote a letter for me to the lender but in the end I still had a court case because UPS did not ship as it had promised. I now only use FedEx for time sensitive materials.

The girl upfront was helpful but whoever the older gentleman who came from the back is one unhappy guy. He didn’t ask me anything. I was on the phone with the company I was returning merchandise to and since they are a large shipper, they get a discount. UPS was going to charge me $ 400+ to ship two large boxes. Instead I was able to ship the boxes out with the return company’s account for less than $ 60. The old man snapped at me and told me how it wouldn’t help and barked orders about the size of the boxes (since the company used the same boxes to ship them out I’m pretty sure they already knew the info). Not sure if that guys the owner and wanted to get more money from me or If he’s just a grumpy old man who shouldn’t be in a customer service position. I’ll go to fedex in the future.

Excellent service! I went in for the first time today to make some color copies and I got something laminated. The guy who helped me was so nice and helpful and cut everything perfectly to fit in my frame. Thanks guys!

$ 2 for notary. Franky was friendly and even cracked jokes. It was a pleasant experience.

Really? I’m so surprised to find the negative reviews. I have a ‘house account’ which is wonderful for me! I just drop it off and they send it the least expensive way, e-​mail me when it leaves, when it arrives, charge it to my biz card and send everything thru the mail on a monthly basis.
They have always been so very helpful and have saved me tons of money. They have supplies and will go copying of all kinds.
Who’s being rude to you? Just go to Tom or Bob and explain what problems you are having. I’ve been there when people have just yelled a lot because the HUGE TV they are sending is costing more than they thought and take the ‘price’ out on the staff.
As far as phone calls, if they are waiting on a customer, they finish with them first because they are in the store… but they will call back any messages left with speed.
Im sorry you are having trouble but I’m surprised!
They are one of the best businesses I deal with!

I can’t say enough about the customer service at this store. I get packages from Amazon re-​routed here through UPS MyChoice about 5 times a month and the second I walk in the door they recognize me, run to the back, grab my packages and hand them over with a smile and «Here you go buddy» or (Mr. V in the house!.. on occasion). I don’t even have to say a word… not my name, not a package ID, nothing. This is the epitome of customer service.
I’ve had top status at premier hotel chains where I’ve checked into the same property every week for a year and they never once recognized my face or acknowledged that I’d ever really been there before. The FedEx store which packages (unfortunately) sometimes get routed to is a disaster, with me waiting in a line of two for 20 minutes to be finally asked «Yeah?» This UPS store, however, is the best customer service I have ever had. The big man behind the counter is amazing.

12/​31/​2013
I called your store a couple of times to make sure it was open. No one answered and your voice mailbox said it hadn’t been set up yet and it was full, so i figured you guys must be too busy to answer or the phone system wasnt working. i looked on
and it said your hours mon-​fri were 9am to 7pm. It said nothing about being closed. So I drove there, and what shoud have been a 20 min drive took an hour because of inclement weather and bad traffic. aaaand you were closed. This was bad customer service on your store’s part all around. I’ve NEVER had a pleasant experience dealing with UPS

This UPS store Is Great.
I live in California And buy things at auctions and was having troubles with another UPS store near by picking up my items and shipping them to me.
These guys were on the ball (unlike the other location who kept dropping it)
Had the situation under control and kept me informed
You Guys ROCK!

I was overcharged by $ 150 here. I know because I sent the exact same item to the same address for $ 150 cheaper at the location on Grand and Ogden. Yikes!

Service is terrible. I am literally on my way to another location to do the exact same thing that these clowns claimed they couldn’t do. Giant waste of time. Shoulda known better anyway-​the last time I sent a package from this location, it took 2 wks longer than it should have, and I didn’t get a notification that it had been shipped until 1.5 weeks after my visit.

The staff here is very friendly and helpful. I was speaking with one associate and the general manager came up out of no where just to introduce himself and ask if there was any way they could help out. The only downside I would say is that the store itself is a bit cluttered with boxes and sundries. Just makes it feel a little unkempt. All that said they also have a parking lot they share with the other business’s so you don’t have to double park on the street or jockey for a parking spot somewhere else while you are either sending or receiving a package. I’ll definitely use this location again if I need to send stuff out.

I feel like I was completely mislead and overcharged on 2 separate occasions. (Amounting to almost $ 70 in fees that could have been avoided.) On top of this, the items reached it’s location severely damaged and I’m in the seriously long process of getting the insurance. I will never be back to this location, and I will probably never use UPS again.

I can’t live w/​o these guys. Paying for a mailbox here is the only reliable way I can receive packages. I have all sorts of stuff delivered via Amazon– super convenient since I don’t own a car and I live nearby.
The vibe is positive, these are sincerely nice people who attempt to anticipate needs (if they aren’t crushed by a sudden influx of customers).
I especially appreciate being able to cut open the occasional GIANT Amazon box right there in the store so I can take the significantly smaller item inside home with ease.

The people who work here are genuinely nice people. Today they even offered me a slice of pizza. They remember me even though I just come in from time to time for a few black and white copies. I email most of my print jobs and they are always waiting for me when I come in.

Dude… .39 color copies!!! Whaaattt!!! Beats kinko’s!!!
Came in one afternoon and was in and out pretty quickly. They had a paper cutter which was good because I needed to crop most of my copies. Friendly staff too so no complaints here!

Decent enough place to drop off packages with a prepaid slip, but I wouldn’t pay for any of their services myself — way too expensive.
Especially if you have a larger package, and don’t have a strict timeframe for the package to arrive, go to USPS. You can still get tracking, and you will often pay less than half the price.

I’ve become a regular at yet another place. The first time I went in here was to print a resume off at the last minute. I sent the attachment via my phone and I must have looked flustered or frustrated or something because I got my single printed page free of charge (hey, saving 9 cents is saving nonetheless!). Since I live a few blocks away, I do all of my printing here because I am too cheap to buy ink for my own printer (maybe it’s because I just spent 4 years in college with free printing). All you do is send an e-​mail to the store with what you need printed, show up, and bam! they print it for you! Today I finally sent a package from this location, easy peasy lemon squeezy! I love it!

I use these guys as both a drop off for UPS packages and as a mailbox for my business.
They are great. They are all really nice and helpful.
UPS stores as a whole are a rip off when you use them to send an item. Always print a label at your house and bring a ready to ship box to the store and you will have no problems and save a lot of money.
If you need a box and shipping you will pay a lot, but that is what will happen at ANY UPS store. It is how they work.
If you have issues with them, across the street and about a half a block away is foodsmart with a 24 – 7 USPS in it. So that is your other option if you need to ship something and do not print a label at your house.
I agree that the parking lot here is terrible. I think they should remove 1 space and make the existing ones larger.