The UPS Store

Chicago, United States

2.3

Open now

3 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 312-917-1705
Website:
chicago-il-5905.theupsstorelocal.com
Address:
17 E Monroe St, Chicago, IL, 60603
b/t Wabash Ave & State St
The Loop
Nearby public transportation stops & stations:
240 ftState & Monroe
450 ftState & Madison
510 ftAdams/Wabash
Categories:
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Bussiness info

Accepts Credit Cards
Yes

Today

Today 6:00 am – 7:00 pm
Open now
Local time (Chicago) 11:49 Friday, 18 July 2025

Business hours

Monday 6:00 am – 7:00 pm
Tuesday 6:00 am – 7:00 pm
Wednesday 6:00 am – 7:00 pm
Thursday 6:00 am – 7:00 pm
Friday 6:00 am – 7:00 pm
Saturday 8:00 am – 4:00 pm
Sunday 8:00 am – 4:00 pm

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Nearby

Browse nearby places:
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17 E Monroe St
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17 E Monroe St Suite 515
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Palmer House A Hilton Hotel
17 E Monroe St
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3 reviews of The UPS Store

No registration required
Place rating: 1
Chicago, IL
Terrible employees. I visited the store to have one envelope shipped. I was very confused by their policies when it came to shipping while using a UPS Account number. Instead of explaining how I should take care of this, the employee was very passive with me, did not make any effort to explain policy, and made me feel like I was stupid for not understanding. When he could see that i was obviously frustrated and upset, he found it amusing. This is not a proper way deal with customers. I do not believe I have been treated that poorly by any employee ever. Very disappointed.
Place rating: 5
Antioch, CA
We had items to ship back home during our stay in Chicago. The address is confusing as it really isn’t on Monroe but the staff told me it was inside The Palmer Hotel when I called, lost. Yes we had to wait a bit but it is inside a big hotel and surrounded by other hotels. Most of the people were like us and shipping things home. They tool our items. When the box arrived back home, things were neatly arranged and in separate packages. All packed nicely and arrived in good shape. I thought it was convenient and easy. I’d recommend using them.
Place rating: 1
Chicago, IL
Terrible customer service. Long wait times, incompletely trained employees. I waited 20 minutes for an online order (confirmed completed by email). The first employee did not know how to access it. The second printed it out and gave it to me unlaminated. When I showed him that the order was for laminated copies he set it aside and switched to another customer, asking a third employee to do it. She did not. Finally, a fourth employee pointed out that the order was sitting right there, already complete. No apology offered for the excessive wait time or the confusion. Find a different store!