The Flats at Loyola Station

BED BUGS!!!
I’m certain there are no more words needed to say but I thought I’d share the details of our horrible experience at Loyola Flats. My daughters and I were coming for a girl’s weekend trip to visit my daughter at Loyola. Upon arrival at midnight after a long day/​night of travel, we were given the wrong access code and we were not able to enter our room. There was no help accessible — ghost run hotel. We called the «after hours» ghost staff and the proper access code was given, phew, finally able to relax… Getting ready for bed, we noticed that the hand towels in the bathroom were dirty with blood and makeup. Even though the Flats is expensive, I kept telling myself not to be so hard on this student run organization, cut them a break. Once we were all settled in for the night and tucked into bed, that’s when I heard the scream from my daughter’s bedroom, «THERE ARE BED BUGS IN MY BED!!» (See attached photo). Bed bugs of all sizes were clearly at home in the mattress and on the sheets. The bed bugs were so large they were visible on my daughter’s pillow when standing at the doorway of the bedroom (approx.10 feet away). Once again, contacted the ghost staff. A friendly young man arrived (from where, I have no idea) to assess the situation and offered us another room at Loyola Flats. Ummmmmmm, NO! If bed bugs are in one room, they are more than likely in many.
We packed up our belongings and left the ‘hotel’ in search of another place to stay. Super fun at 1 AM and not knowing if we were even carrying bed bugs to the next hotel. It was an incredibly traumatic experience finding the bed bugs at Loyola Flats and it was hard having any peace of mind at another hotel after that.
Upon my request, the president of the Flats (a student) called me on Monday and offered to credit the money I already paid to stay at Loyola Flats and also to reimburse me for my stay at another hotel for basically ruining our weekend. It took over a week and one reminder call from me for them to credit back the money I already paid them. After I submitted my invoice to them from the other hotel we stayed at, I was told that I would be required to fill out a W-​9 form to receive any reimbursement. Wait what!!! They want me to supply them with my social security number and fill out a tax form? I let them know I had no intention of doing that and they responded with, «It’s the policy of Loyola’s Accounts Payable Department.» When I asked them for the contact info from someone in that department, I received no response. Obviously, I’m not going to see any reimbursement from them.
If you like paying a high price for a hotel that’s dirty, has bed bugs, and horrible customer service, then by all means Loyola Flats is the place for you.

My parents, siblings, and grandmother and aunts stayed here for 5 days. The units were gorgeous (they had two, so a whole floor to themselves). Brand new, updated fixtures and appliances. Very modern and comfortable. Just across the street from Loyola University; these are run by undergraduate business students. They were priced very reasonably and we would definitely book again.