Teavana

this shift manager named tiffani was so out of it, she didn’t even know who she was dealing with while she robotic ally went thru the motions of trying to sell me a tin and 50 – 60 dollars worth the tea … i know her very well and all i wanted was a cup of tea!!!
she is worthless and so is this place … stay away!

To quote one of the shows, I watched as a kid «Damn, Damn, Damn!»
Walking into Teavana, I felt a little out of place. I don’t consider myself rich, but I felt like this is where the rich would come to have their tea, not Starbucks. I’ve tried to stay clear of Lipton for the last few years. So, I thought it was time to upgrade to something with stronger flavor profiles. This was my first visit to Teavana. I needed more Matcha powder for my green tea latte, and google lead me to them. Antionet S, I hope that’s her name, was a huge help. She was very engaging and friendly. One of the reasons I spent more than I planned. Thank you Antionet.
I read the reviews before I went in so I knew it could get expensive. I did not plan to get much. The smell of the tea’s and amazing customer service are what got me. The plus side about this tea’s, which was shared with me is, they can be steeped more than once. I have put that theory to test this morning and sure enough you can. I was told between 3 to 5x depending on the tea. I have used the same leaves twice so far with amazing flavor each time. Try doing that with you everyday grocery brand. I think the amount of times you can steep the leaves makes up for the price. I am a fan!!!
I got 3 very delicious flavors Strawberry Paraiso, Limeade twist, and Sakura Allure. All very good and aromatic. Just try not to go overboard or you too will be saying Damn, Damn, Damn! when you see the price. Lol! worth it though.
Great smells products, customer service, and location. Great as a gift or for yourself.

Nice place and their ice teas are great!!!
And you can use your starbucks app to pay which is cool

I love Teavana. In fact, I drink their tea multiple times a day. Teavana as a store with a wide variety of quality loose leaf tea gets 5 stars. The 3 stars reflected here take this location into consideration. I’ve been to this store on many, many occasions. The staff ranges from super friendly and extremely helpful to rude, pushy, and downright snobby.

Absolutely obsessed. As soon as I went to the front of the store, I was greeted by this wonderful guy, Nathan. He was SO helpful. He walked around the entire store with me in order to pick out the perfect gift for my mom. Due to black friday, he even gave me 40% off.
This was easily the most enjoyable experience at any tea shop that I have ever been to. Their samples were perfectly made and every employee seemed to really enjoy being there. As I was leaving, I asked if there was a number that I could call into because I was so thrilled. Nathan told me that there was no survey, and that he was actually the manager. I was delighted to see such a wonderful and cheerful person be in this position.
What a delightful experience.

I love the selection and the customer service. If you are new to loose tea this is the best place to start. The employees are well educated on the subject and the products. The prices are actually pretty good. And overall the service is excellent. Don’t know what to get there are samples everywhere!

I don’t want to even put any star, I went there in the middle of employee conversation the alught so laud and if I ask for a sample they showed the attitude, besides the location in watertower Chicago whetre I was yesterday was so dirty and mess I was so excited toc heck this please because im actually socialmedia advertisement specializing with tea industry… and its horrible, people if you tired with the job do what you want but don’t mess up with someone business I spend by meself aroun 200 $ for the tea a month… so thanks for a welcome time im glad you and this store is not worth it.
I don’t remember the names of associate but there was a skinny girl with short hair and black woman that sarcastically laught at me anytime I ask question.
Besides the tea was cold and the way the emoployee gave it to me made me totally out of store.
Can I try more free samples… I ve got an answer «you can only sniff for free out teas or watch our accessories» Seriusly???
Teavana! sorry– goodbye.

There is this tea place by my folks’ place. You walk in and its like a legit tea museum. They have three types of piping tea available for you to sample — in big cups, for you to sip casually as you smell the samples of each of the probably-​over-​200 teas as you shop. Popping in there is always a really enjoyable experience.
Juxtapose: Teavana. Pretentious and pushy and the opposite of enjoyable. Oh, thank you, Teavana, for 3 milliliters of lukewarm Earl Gray served in the same type of plastic cup that used to come out of a container in my grandmother’s bathroom next to the bottle of mouthwash. Please, push me around a little bit more and don’t bother stopping your Oolong-​rant so that we can just collect our thoughts and make our purchase decision. Oh, no, by all means when we finally choose the teapot and cups to purchase for our friend’s birthday tell us «Well, I’m going to be honest, I wouldn’t like it.» Oh and if you wouldn’t mind, could you be a little bit more dramatic, flamboyant, and condescending when showing us your extensive inventory of green tea that, if we only knew what we were talking about, would know whether we preferred green tea for its «health benefits» or «just for taste.»
Anyway, overall we got a great gift and a very fair price, and Teavana saved the day. But the pretty pushy environment and the over-​the-​top sales associate (Nathan M) left us running out.

As far as the tea goes this place deserves 5 stars. But when I was there I was treated very rudely. I tried to use my Starbucks rewards for tea, and it didn’t go through. I felt that they owed me an explanation at the very least, since they work there after all and considering I took the time out of my day to get this tea. Out of pocket, this teavana is very expensive, so maybe you can understand my disappointment. The response I got was «we can’t just give away free tea.» This was said very rudely, when the fact was that I did not ask for «free tea.» My Starbucks rewards states that I can collect one ounce of loose leaf tea per reward. I had collected 2 for a minimum 2oz. purchase. I was offended and felt very insulted having this said to me in front if other customers. Will I go back? Yes. The tea like I said is very worthy. I just hope to be served by other associates. During my experience I asked the lady working there if I could just smell some of the teas (they have a large selection I know), and she was getting frustrated after I asked to smell the third one. Usually I get my 2oz for free and pay for a different 2 oz. Therefore I wanted to know what I was getting. In the end, it’s their job. It’s what they get paid to do. I felt as if I was asking more out of her when asked to smell the teas. It sucks because my first few times there I got a really good impression and enjoyed going often. I am a frequent Starbucks customer and my rewards rack up pretty quickly.

Pricey but I love the quality of the teas.

AVOID THIS PLACE AT ALL COSTS! Like a bad relationship that is just not good for you, I had to finally cut ties with Teavana after many many months of being together. I used to spend hundreds a month on their teas, and I even had a great system at home of tasty hot and iced teas that I drank regularly, but it was time to go. It was difficult to do, and sometimes I will miss certain teas of theirs, but it was the best thing for me. Plus, I am MUCH happier in my relationship with Adagio Teas now. In the case of Teavana though, it wasn’t me, it was them, and a lot of the problem had to do with this store.
As everyone has already mentioned, one of the biggest problems with Teavana comes down to their pushy and downright rude sales tactics. Never in my life have I come across this kind of aggressiveness, not even on a used car lot. They sell their teas in 2oz portions, which is the smallest amount you can buy, and they offer a 10% discount if you purchase 16oz. They must be required to make sure everyone leaves with 16oz of tea, because they will push that discount on you over and over again, even if you are just walking it for 2oz of tea. When you say no to them, they will say things like «you’d have to be stupid to not take the 10% discount.» I finally told one employee one day, «well clearly I must be stupid. Thanks!» Also, they are very sneaky. You’ll ask for 2oz of a tea, and they will put like 3.5oz in your bag and seal it up. I finally caught someone doing it one day, and called her out on it. She said she ‘didn’t think I would mind,’ even though it was almost double what I asked for. When I told her to take it out, and only give me the 2oz I asked for, she gave me a snarky «fine,» and then told me not to blame her when my tea tasted terrible, because she was going to have to take out all the ‘good stuff’ to get my tea down to 2oz. My jaw hit the floor.
As I said, I am MUCH happier with my experiences at Adagio Teas now. The employees are never pushy, and seem to be there just to help. Most importantly, the teas are as good if not better, and much cheaper. I can walk out of the door with 16oz of tea for $ 25, where at Teavana it would cost me $ 75 or more. Go to Adagio, you’ll thank me later.
***On a side note, I have to point out a ridiculous and lazy policy Teavana has. As many already know, you can go into Teavana and order tea ‘by the cup’ to go. It’s nice when you need a cup of tea on the go, plus you get to sample tea that you will likely come back and buy to brew at home. Well, during the holidays Teavana tries to get rid of that, because it’s ‘too busy’ to brew people tea. This store takes it to the next level though. Two weeks before Halloween, when there was literally no one in the mall, this store had already started the policy and told me they wouldn’t be brewing tea by the cup again until January 1^st. When I questioned them, because the holidays weren’t even close yet and there was no one in the mall, I was told to just go to the food court because the tea is ‘just as good’ there. What?! When I walked out of the store, they went back to gossiping since they had no work to do. I ended up contacting corporate about my experience, and was told the employees are supposed to only say no if it is ‘very busy’ in the store. Clearly, they can also say no if they just don’t feel like it. I guess I shouldn’t be too surprised, I had the same thing happen in this store around 4:30pm on a Sunday one day. I walked in and asked for a cup of tea, and the employee said they don’t brew tea by the cup for the last hour they are open, so they have time to clean. When I explained to him it was 4:30pm, and they close in an hour and a half at 6:00pm, he said it was ‘too bad’ because he already had started cleaning. Again, clearly it’s this store, because I visited the Orland Park and Skokie stores just a week or so before Christmas, with their stores packed with shoppers, and they were more than happy to brew me a cup of tea by the cup no questions asked. Seriously though, this should be basic customer service. The more people can sample, the more they will buy when they like it, especially during the holidays.

This place should be renamed Cheatavana because from the moment you enter all they are trying to do is scam you and mark you as a target for trying to get you to spend as much as possible. They wouldn’t tell me the prices of the teas when I was buying them and the next day I found out there was a 30% sale going on that I was not given. When I spoke to corporate they informed me to go back and they will credit me the difference. Of course when I get there the manager is not there and they need corporate to call them to confirm this discount with them, however it was late so obviously corporate was closed. Very convenient for them. Anyway if you want to be ripped off, Teavana is the place for you.

I have a lot of mixed feelings about Teavana. Some of their teas are bad, some of their teas are amazing, but only a handful are worth the money.
My biggest quibble with Teavana is that most of their flavored tea blends are about 95% frou-​frou and 5% actual tea leaves. Not only does that make the price of most teas inexcusable, but it means you wind up drinking a cup of hot fruit juice instead of a cup of tea. (These options taste better iced but why not just save your money at that point and buy juice?) The worst offender I’ve tried so far was the blackberry mojito green tea, whereas the better-​balanced blends have been the strawberry slender pu-​erh and the anjou pear-​adise oolong. You can partially counteract this problem by buying one of their lower or medium-​grade pure teas and blending it with the flavored selection. I like the peachberry jasmine sutra blended with additional jasmine pearls or with plain sencha jade reserve.
That said, some of the pure and scented tea varietals are fantastic. The gyokuro imperial, green jasmine pearls, monkey-​picked oolong, and body+mind white are exquisite. Capital of heaven keemun and the now-​discontinued nine dragon golden needle are also very good. Are they worth paying up to $ 10/​oz in some cases, though?! That I’m not so sure about, but I’m inclined to say most of the markups are excessive. So far the most comparable quality tea I’ve found was from Rishi Tea and I think their prices are a little bit more reasonable.
Another drawback here is that the minimum quantity they sell of a given tea is 2 oz, which is a lot to commit to, especially for the pricier teas or blends of multiple teas. They offer samples of a few teas, though, and I recently discovered that they brew and sell individual cups of tea at the counter, so I recommend trying a new tea before buying to make sure you like it. Tip: the cha yen thai black tea, while decent in its own right, tastes absolutely nothing like thai tea.
Finally, the employees in every Teavana store I’ve ever visited try to upsell and cross-​sell you like CRAZY. Some of their tea accessories are worth it and some are overpriced, but the pushy salespeople will try to get you to take home everything in the store. I might have given them 3 stars otherwise but the sales experience knocks it down a peg for me.
My overall impression is that a few Teavana options are worth the cost, but most are not. I’ll keep sampling cups to pick out the gems, but for my «fancy» tea I’ll mostly stick to Rishi and for my medium-​grade tea I’ll mostly stick to Argo Tea and Tealuxe.

I love the tea selection here. It’s very pricey and I would second the other reviews in telling you to watch out for the pricing. One of the teas I just purchased is $ 12.00 per two ounces. Think about that for a minute. I almost left with $ 87.00 worth of tea! When I said «holy s**%^» the awesome manager was more than accomodating to take back a lot of what I’d asked for. Judging by how kind she was about doing this (didn’t seem irritated by me at all) I’m guessing this sort of thing happens a lot here. :-/​
Great teas, great customer serivce, and nice tea accessories. I bought a pretty tumbler mug which was worth the $ 33.00 it cost so far… keeps my beverages nice and toasty hours after brewing. I will continue to shop here for all of my tea needs.

A word of caution: PAY ATTENTION TO THE PRICES!
I enjoy a good cuppa — usually black teas, but of late white teas have taken my fancy as well. The staff at Teavana were knowledgeable; talk to them about your tastes and you’re sure to find something you like — white, green or black. Or a mix, if you prefer it.
I bought a mix of white and black tea BUT I did feel cheated of my money because the associate did not tell me how many ounces a packet would hold (a minimum purchase of 2oz is required) and I ended up spending more than I would have liked.
I know it is specialty tea but I think there are other places in the city where you wouldn’t feel that way and still get very good quality (if not better) tea!

The staff is usually pleasant here (Hey Ashley) but I was very pleased with the service I received tonight. Special shout out to Chris and the young lady who worked with him tonight (sorry I didn’t get your name)

Pay attention to the prices!
My husband ended up spending $ 57 on 8 ounces of tea. One of the teas was $ 10 an ounce! The staff definitely tries to sell you the more expensive teas. The sales people were knowledgable — and there were 8 of them in the small shop.

Ok so this is way more than I want to spend on tea, but I wanted to treat myself after a long day of Christmas shopping. The sales person was nice in helping me figure out exactly what flavor I was looking for. I ended up purchasing 2 oz loose leaf white peach tea which cost me close to $ 30! However, if you bring the container back with you to refill, I guess it’ll be slightly cheaper for tea next time around — or so she says. We’ll have to see… nonetheless I’m a fan of Teavana. I can’t see myself purchasing tea here regularly, but they make great gifts!

I needed a final small yet thoughtful gift for my mother for her birthday, and in my wanderings around Water Tower I spotted Teavana. My mother loves tea, but tends to stick to the grocery store bagged variety, so I thought it would be nice to make her a custom blend.
I can’t remember the name of the associate I met, but she was very attentive and helpful. She was willing to work within my meager budget and create something special, though she did push me on additional accessories or a tea kit. When I explained that my mother lives 700 miles away, she did back off a bit before it became too uncomfortable. Admittedly, I was close to walking away without purchasing anything, but we came back around and I left with two small bags of beautiful loose tea. I would certainly consider returning.

I love this place and I vvish there as one in NYC!
Excellent quality tea and that day they had 6 samples of different flavored teas– hot and cold.
It’s pricey and I think their descriptions of the health benefits each tea vvill give you is a bit over-​done (vvould be nice if true).
Beautiful, high quality tea kettles. Very expensive.
Sure the staff there can be a bit pushy/​annoying. I think they have to bother people because of all of the people in the store vvho are there just for the free samples of tea they keep taking multiple cups of. (no, I’m not speaking from personal experience, oh no… not at all. ;)