Tailor’s Touch

I would like to weigh in on the bad reviews below. I almost never write reviews, but the experiences these people had are so similar to mine, that I had to write. I, too, will absolutely never ever go back to Tailor’s Touch.
What a shame as the main tailor (the man the reviewer below referred to as the father of the woman who is so problematic, was a wonderful tailor for his whole life; one of the best in the City. Somehow he allowed his daughter to get involved with the business and that is when it went straight downhill. She is rude, consistently «forgets» to communicate with you and, I believe, is a truly mean-​spirited and unhappy person who has no business working in customer service.
I had several similar experiences before I gave them up, including them overchanging me about 137.00. The woman readily agreed that she did so and assured me that she would give me a credit. Then she actually CHARGED ME AGAIN! And then, no matter how many times I called, she either wouldn’t return my call or come to the phone. I work til after 6, so it is very hard to go over there. Finally I wrote a letter, threatening to to the the Better Business Bureau, and she STILL did not even respond in any way. I was stunned (and out over $ 200.00.
My husband finally persuaded me to let it go, as it was consuming me. I couldn’t stand to let them get away with this; especially when the man is wonderful and probably has no idea whatsoever that his dau;ghter acts this way and is running his business right into the ground.
Do not go to this tailor shop.

I was a reasonably happy client of Tailor’s Touch up until the blazer incident about a year ago. I never liked their prices, but they did decent work and the people were nice — or so I thought. We’ll get to that in a second. First, the blazer…
It was a basic blazer from J. Crew that needed to be taken in in the shoulders and the waist, and I was confident that Tailor’s Touch could do it. When I was dropping the blazer off, I asked how much the alterations would be and was told that they would call with cost details once the seamstress had had a chance to assess the work involved. I was assured that they would not begin any work on the blazer until they had my approval to proceed. Well, that call never came. When I popped by a few weeks later to see what the story was with the blazer, I was surprised to learn that it was ready for pick-up…and even more surprised to hear that the charge for the alterations was $ 170. I was infuriated! Why would I ever agree to pay this amount for alterations when I could buy a brand new blazer for roughly the same price! I left enraged and vowed not to return.
Which brings us to today. Like I said it’s been over a year since the blazer incident. Today it was a bathing suit. The bottoms are a bit big, so I was thinking that maybe they could just be hemmed around the top to get rid of the extra fabric. Since the tailor that I’ve been using recently is out of the country for the next month, I decided to put the blazer incident behind me and headed towards Oak Street. When I arrived at Tailor’s Touch, I showed the girl at the front desk the bathing suit, and explained what I thought needed to be done. She said that they could definitely do it, and pointed me towards the dressing rooms. I asked if there were any other customers back there and was happy to hear that there weren’t. So I put the bathing suit on, and stood on a stool in front of a 3-​way mirror so that the seamstress could pin me. As I was being pinned, the woman who I had always dealt with previously appeared and acted like she didn’t even know me. It made me wonder if she was still pissed about the blazer fallout or if she had forgotten about it — and me — entirely! Well, it became clear when she was filling out my ticket that she knew exactly who I was since she wrote my name without asking. A little awkward since we had always been so friendly, but it is what it is. So I took the ticket and left.
When I got downstairs I realized that I left my sunglasses. When I returned, no one was at the front desk so I headed towards the dressing rooms. This is when I heard them behind the curtain talking about me. Saying things like, «Oh she asked if anyone was back there when she arrived, then was all parading around in her bathing suit.» Ah, I’m sorry. But you’re a tailor and I have a bathing suit that needs to be altered. You told me that this was something you could do. So I tried the bathing suit on for pinning purposes, and stood on the stool as you requested. I’m just not clear on what I did that was so offensive to be worthy of your gossip — at all. Then came the the talk of the blazer incident from over a year ago — really?! I stood in shock as they were badmouthing me — their client — just 5 feet and one thick velour curtain away from where I was standing. The girl from the front desk — the one who said that I was «parading around in my bathing suit» — suddenly appeared from behind the curtain… shocked to see me standing there. I explained that I had returned because I thought I had left my glasses (I had since discovered they were on my head)…but that I now wanted my bathing suit back. The older woman who I have a much longer history with appeared with the bathing suit and asked if I wanted her to remove the pins. I said no thank you and left.
It’s official — and I’m quite certain they could care less — but I will never step foot in Tailor’s Touch again. You just don’t treat customers like that, I’m sorry.
I encourage everyone reading this to take your alterations to Maria at the Golden Needle -
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She’s fantastic and her work is brilliant!

Hard to believe that Rahm and Barak bring their clothes here, as the autographed photos on the table imply. The place was absolutely filthy, with dust, tags, pins and threads on the floor. It didn’t look like it had been vacuumed for months. When they shortened my wife’s dress, they left the inner slip hanging and exposed. My tux pants waist was let out at least an inch too much. They had to do the alterations twice and the pants were still too big. We went to our local dry cleaners who are much more convenient and reasonable. Overpriced and underperforming.

Open on Saturdays!
This tiny little shop is easy to miss in the fancy Oak street district, but when you walk in you know you’re at a real tailors. The nice couple who runs the shop does great work and are extra personable. They tailored my husband’s two suits which needed recut pants in a week and did a great job.
My only complaint would be that sometimes it’s hard to get someone’s attention when they’re busy in the back, but other than that, definately worth a visit.

I should have read Unilocal first before relying on a recommendation from Denim Lounge in Roscoe Village, where my boyfriend purchased two pairs of jeans that needed altering.
Apparently the Denim Lounge, where no jeans costs less than $ 169, prefers to use the Tailor’s Touch for all of their clients altering – at no charge.
So maybe it was because we weren’t «paying» clients, but I have been to many tailors in the past and Tailor’s Touch sloppy work coupled with their lack in ability to meet promised deadlines is a terrible combination. Not like getting to their location is simple or that the service is stellar either.
Our primary tailor and suit-​maker Paul Chang (whom I would give 5 stars) confirmed that their work was shotty and best.
I highly recommend not using this tailor – even if it is free.

Friendly tailor and excellent results. Could have sworn the guy I had used to work at Barney’s but I could be wrong. Jack Spade did the initial pinning as a courtesy since I bought the coat on sale there. Nice peeps, but the guy at Tailors Touch redid everything and it was much much better. On time and looking great! Worth it on nice clothes and very nice people! Very highly recommended.

I took my clothing here once but i was upset because I didn’t know where else to go. Then my friend directed me to Ike’s tailor shop !!! They are amazing, I am a customer for life now and will never go anywhere else. Ike’s tailor shop is the place to go. They are a bit expensive but completely worth it !!! You will not be disappointed, I highly recommend Ike’s tailor shop. When they arent busy they have same day service and everyone Is super friendly !!!

Forget about the quality of the work (which, I will admit, is decent). This place tries to cheat you, pure and simple. I have always thought it was expensive but what would I expect from a tailor on Oak St. The reason I will never go back is because the owner is simply not an honest man. He claimed he made an alteration to my coat when it had definitely NOT been done. The chalk marks were still visible! Instead of admitting to his «mistake» (aka his «lie»), he made up some b.s. story and agreed to do it over again.
Not only was he fully prepared to take my money, he didn’t even want me to try the garment on because he knew I would realize that the work hadn’t been done. I will never be back.

Not only did they charge $ 110 for a simple hem and sleeves shortening, but the sleeve on the right side is longer than the left and the stitching is a mess. They also left a rip on the underside of the righthand sleeve, which is marked with tailor’s chalk that will doubt fray and go wider. They ruined a brand new coat that had never been worn. The Manager’s response? «Everyone makes mistakes.» And not so much as an apology or discount offered for said mistake. I’m following up with Better Business Bureau and the City, as well as my credit card company.

Horrible — both Saks and Bloomingdale’s recommended this place as a quality and quick tailor as I need my pants hemmed quicker than the one to two weeks each store could offer. I took 4 Theory pants here for an easy hem. THEY RUINED MY PANTS! The stitching was all bunched up, extremely visible, had holes in the hem line and was burned at the bottom of my pants to create a crease. There was another guy in the store at the same time who tried on his tailored jacket that was horribly done — crooked cuts and just plain bad. DO NOT GO HERE… they must be running on a reputation that was once good. Take my advice… don’t go here… when I find a new good tailor, I will update this.

So disappointed in this place. I’ve been here on and off for years, and tried to give them my business (despite their outrageous prices). I went for 3 fittings for my brother’s wedding — i was in the wedding. After the 3^rd fitting, they had made no changes. The dress was in the same shape it had been in when I brought it in. I will never go here again, and I will tell all my friends to do the same.

VERY expensive for very mediocre work. I paid over double prices I would have expected from my dry cleaners for roughly the same work. A few of the suits were great but a few had a bit to much out of the seat, and one has problems with the jacket. They said they guarantee the work for 30 days but im sure it will be a huge hassle to keep messing with this. Either go to a high end tailor like Oak Street Tailors or a trusted dry cleaner.
Do not recommend

Truely awful! Run… far away from Tailor’s Touch! They are highly confused, expensive and unprofessional. They also do shotty work so if you have anything you care about, take it somewhere else. They are notoriously never done with my items and almost never do what I ask. I went back three times recently to have a jacket taken in. The first time they actually made it larger. The second time it was not finished, so they did it while I waited and then it was not taken in enough. After arguing with me, the older female rudely and grudgingly agreed to have one more crack at the jacket. I have to go back again tomorrow and have zero confidence it will be done to my liking. Three trips to have a jacket taken in? Really? Who has time for that?
I’m taking my business to Alfredo’s or Alberto’s or whoever is down the street. Word is he’s not only less expensive but does a wonderful job!

Took a brand new Thom Browne suit (which was worth about $ 2,000) in for alterations — sides taken in, sleeves lengthened, functional button holes finished into the cuffs, etc.
First, I come in to pick it up a week after the promise date, still not ready. Had to come back 2 weeks later to pick it up, and wasn’t able to wear it to the event that I had bought the suit for.
Second, the buttonholes were atrocious. I could have given the jacket to a 6^th grade home-​economics class and had better work done. I took the jacket to another well-​known tailor down the street to see if he could salvage it, who responded that «whoever did this was blind» and that «They didn’t know what they were doing. There’s nothing I can do, it’s wrecked. Keep it buttoned up and don’t look at it.»
If you value your stuff, stay away. The service was bad, and the work ruined some very expensive clothes. They’re probably fine for simple things like hemming jeans, but for any complicated work they’ll just ruin it.

So disappointed in the service here. All I needed was a hem in my new black jeans. It took three trips to get it right and then they turned out shorter than I wanted. He admitted each time the legs were not even and it was so noticeable. He was nice but just could not get something so simple correct. Going back to Golden Needle.

I have taken 10+ items to Tailor’s Touch in the past year. A brand new dress for a special occasion was one. They pinned me and we made a date for pick (the night of the event). I came to pick up my dress and they were still not finished (this happened on 2 separate occasions as well!!). When it was ready it was cutting into me, very worried I asked them how long it would take to fix and they said 20 mins. 45 mins later I did not try the dress on and left to go to my event. Needless to say they did a botch job on my dress and it was a total of $ 100!!! Having no experience then with sewing, I now realize they cut the band around the bust to let it out. The top of the strapless bodice falls over and exposes me. I then mistakenly took a jumper there as well to have shortened. They removed lining and made an uneven hem and the outfit looks nothing like its expensive self. PLUS it was not ready when it was to be and I waited (supposed to be leaving out of town) for 40 mins! I finally thought I’d give them one more chance to fix the original dress and they refused to do it for free. The owner even claimed I had done something to the dress! I take things to the cleaners to sew buttons on :). I had to have it fixed else where for $ 50! My jean hems looked mediocre, but Nordstrom does a great job!
Poor Service
Untimely Service
Hard to communicate with staff
Terrible workmanship

Do you self a favor and go across the street to Alfredos. I wasted my time with tailors touch. Not impressed with workkmanship.

My jeans have always been hemmed perfectly here, if a touch long at times, but I just can’t give Tailor’s Touch more than 3 stars. The pricing is extremely expensive, and that’s enough of a reason not to go there when there are plenty of good tailors in the city who won’t rip you off. Interestingly enough, I think the quality is always better when I buy jeans from Jake and they send them to be altered here. Interesting. I also feel the quality of customer service is severely lacking. I always feel like I’ve interrupted something when I go in and that I should feel like they’re doing me a HUGE favor to tailor my jeans. I put it up with it for a while, but now that I’ve discovered Willow Cleaners (thanks, Unilocal!), I won’t be back to Tailor’s Touch.

they did a great job altering my jeans… but it was just the hem and not even an original hem. so i wouldn’t expect them to mess that up.
but i also brought a cashmere sweater with me with a TINY, nearly unnoticeable hole in it. i was afraid to get it repaired for fear it would make it more noticeable, and sadly it definitely did.
sure, maybe sweater repairs are not their thing… but they should have told me that before saying that they would do it! because i would have had no problem taking it somewhere else and would have been grateful for the honesty. and on top of that-​it took 3 days to do and they did not even call me to tell me to save me the 2^nd trip-​they told me when i went to pick up my jeans. so i had to go out of my way to make a 2^nd trip to a location that is not convenient to me at all.
i am planning on finding somewhere closer that really CAN do sweater repairs.

Fantastic! Quick, accommodating, and they do great work. My grandmother made me a dress for graduation – from 1,000 miles away. These guys made it fit PERFECTLY, even under an important deadline.