Supreme Windows and Exteriors

4 of the 6 Windows they installed for me are not locking. Does anyone have the phone number for warranty service? They were installed in 2010 and should still be under warranty.

We had to replace all of the windows in our townhouse, 22 windows in total. I had contacted another company, but didn’t have a very good feeling about them. I turned to ‘Yelp’ for assistance and was directed to ‘Supreme Windows and Exteriors’. What a blessing! From the moment I made the first phone call to Supreme, I was extremely impressed by their professionalism. The installation was done within a day and a half, which was quite a feat due to the extreme winds and cold weather. I felt at ease with every step of the process and would HIGHLY recommend this company to anyone who is in need of window replacement. I plan on using their services again for our other properties in the Chicagoland area. Thumbs up to Supreme! They truly deserve the recognition.

Really disappointed in them. They came out and my husband gave a downpayment check, which he was told could be cancelled w/​in 3 days. Sadly on the 3^rd day we had a death in the family and didn’t call in time. We also realized we cannot afford it, and right before Christmas can’t spare an extra penny. We called the 4^th day and they refused to give us our money back. While this was w/​in their right anyone who isn’t compassionate about a death loses a lot of points in my book. The irony is we were going to put a bunch of money into the windows come tax return time next year, but we won’t be going with them now.

This company really goes the extra mile to guarantee customer satisfaction. I would not hesitate to recommend them to any and everyone I know.

Salesperson was eager to make a sale.
Said it was the end of the month for his sales.
He wanted half up front without a contract and didn’t want to make a second trip to deliver the contract obviously he didn’t hear about email or the pony express.
Overall he was annoyed that I didn’t agree with «his» terms and left upset.
He never once mention anything about the windows, it’s manufacturer, quality, warranty not one word about the window.
Oh yeah, salesperson said I wasted his time.
Ashame, he quoted me $ 7000 less from their competitor.
No worries

I spoke with Dan to get an understanding for a potential window job I was considering. He called right back, had me text him photos, and called me back immediately with his thoughts on the project. He was upfront on some limitations and costs due to the space we were working within. His input helped to make a decision on whether the cost was worth the benefit and I ended up not replacing my windows after all. His consultation was informative and helpful, saving me a lot of time.

Talked to Daniel on the phone about the differences between window repair and replacement. Advice was spot on and very helpful. Thank you!

I got a overly high quote, so I decided to go with a different company. The other company did a much better job explaining the installation process and gave me a better quote.

Extremely knowledgeable and helpful. I dealt with Daniel from this company and he was a great help!!!

AWESOME company to do business with!
Dan came out and gave me the best presentation ever on the difference between the windows I had, and the new windows that would be the best choice for my house. I learned a lot about windows, the installation, and how changing the old to the new would make a difference in the cold Chicago winters, and the hot Chicago summers. I was sold immediately after the thorough presentation, q&a, and quote.
Mark, and Paul came out to install the windows of my 3 story house. They are the most polite, professional, clean, knowledge hard workers I’ve ever dealt with!
They work fast, are very careful with the interior, and exterior of the house. Mark, and Paul are dedicated, quick, and very helpful! Installation was a breeze.
Thank you Dan for always answering my questions, and providing the best customer service. Thank you Paul, and Mark for making this experience an easy, and pleasent one.
The new windows made an instant impact on the house not only esthetically, but in temperature as well.
I highly recommend Supreme Windows, and Exteriors!

I’ve used supreme windows for my condo and my entire house. Customer service couldn’t be better, good deals, awesome day install. Very happy, repeat customer

I recently moved into a new construction home and with the recent cold spell was experiencing extreme condensation and frost on the inside of a bedroom window. I called Supreme and left a message detailing my issue. I received a call back from Daniel later that afternoon. He spoke with me for about 15 – 20 minutes, asking questions and trying to figure out the issue. He asked for some pictures of the problem. After sending those pictures the next morning, Daniel called back maybe 30 minutes later and ran me through the issues. Unfortunately there’s no easy fix for my issue, but Daniel was incredibly knowledgeable, helpful, and courteous. He had no reason to take the time to help me try to figure out an issue that didn’t require any business from him. Needless to say, when I do need work done on my windows, Supreme (and Daniel) will be my first and only call. I can’t speak to the quality of service or workmanship, but I would highly recommend making Supreme a call if you’re experiencing any window issues.

Started out with a referral from a friend, then a fully engaged sales associate who listened, showed me a convincing demo and worked out a great price that stood up against 3 other companies. The guy was a terrific indicator of the service I received. Laslo, (sorry if misspelled) the measurement guy continued the good impression. They handled dealing with my condo association. (Yay) They gave me a target delivery and installation date and beat it by a couple weeks. 3 installers including Laslo came at the scheduled time. During installation I asked questions and checked quality and no one seemed annoyed. Better yet, they did their own check. Woke up today, the house was warm and quiet. No street sounds oozed in. That’s an added benefit as I live off a busy street. I have high regard for their process and service and I like the windows. I easily would give a reference and praise.

After receiving seven different quotes to replace all of the windows in our late 1940’s home, my wife and I decided to go with Supreme Windows because of their high level of customer service and great window for the money. The entire experience, from the first «hello» on the night of our quote to making the final payment, was a positive one.
Again, having the experience of speaking with seven different window companies in the Chicago-​land area we chose Supreme Windows. I highly recommend them.

I initially waffled between 3 and 4 stars. Honestly, I think at this point even 3 was a little generous as the more honest answer. I think I was distracted by the good price, but you get what you pay for.
Anywho, my dad is a second generation contractor/​builder. He helps us with a lot of things, and I mean a LOT. He lives 2 hours away and he told us that he didn’t want to replace these windows because he’d have to bring scaffolding yadda yadda.
Every.Single.Time. he looked at these new windows from the outside he mentioned that he saw a gap, or a separation or something. He was never impressed with them. Well this past weekend he brought his scaffolding up to help us fix some siding that was all wonky. As long as he was bringing one section, he decided to bring the second section and caulk the entire exterior of this window (as probably should have been done originally). Once I got up there with him, It was completely obvious that there were gaps. One was (in my dad’s words) «Big enough to fit a kitten in» and it WAS, seriously… a big gaping hole at the top corner of the window, it looked like the cut the fascia too small and used it anyway.
There was something else he mentioned that wasn’t done the «right» way, but I can’t remember what that was now. He was sort of mumbling to himself about it.
We replaced these windows because they were probably 60 years old and rotten and leaking into the walls. As we were taking the scaffolding down my dad said «After looking at them, I’m actually surprised they weren’t still leaking»
I read a few other reviews. It seems universal that their caulking skills suck. Messy, and much worse: sporadic. It doesn’t work if only 75% of the caulk is actually where it is supposed to be. I ended up re-​caulking all their mistakes myself.
Here are a few other things I couldn’t fit in the original review.
The trim they cut for me was so poorly measured they had to fill a ton of it with wood filler. Seriously, this is your job, installing windows and you can’t work a miter box?
They also ripped my drywall getting the windows out. Ok, they were super old, I understand. But they just slapped some spackle over the top and left. They didn’t even mention that it happened and let me know I’m going to need to sand and paint it. (I suppose it was glaringly obvious).
When they replaced my glass block window they did not re-​hook up my dryer vent. I knew how dangerous this was so I hooked it back up myself. But my husband (and many many people) had NO idea that it was venting carbon monoxide into our house.
Also, the screen that they broke and were going to just leave, and then they had to come back and have it put in. Well they bent it too. We could see from the outside. My dad assumes this is because they did not put the window in square…
I would not be a repeat customer.

The Good: I had Supreme Windows give me a quote to replace the windows in my bedroom last September (2013). Daniel was chatty and personable and gave me a good quote. The windows were installed on time and the crew who installed them did a good job and cleaned up after themselves.
The Not-​So-​Good: I have pretty good hearing and as i live on a busy street I opted for the gas fill to kill the noise a bit better. Unfortunately the improvement was negligible and I really wasn’t happy after paying for the upgrade. I contacted Daniel directly and explained that i was more than a tad annoyed. Much too-​ing and fro-​ing ensued on the best way to proceed.
The Excellent: Daniel worked with the company and with me to find the best solution possible and ended up replacing them with different glass packs (laminated). I couldn’t be more happy. Daniel even came out on the day i was scheduled to have the new glass packs installed to tell me the guy had called in sick. After asking me what I wanted to do, he offered to take my glass inserts to the factory himself and bring them back and install them when they were done. This was done on a Friday, I live in Wrigley, with a cubs game on… the traffic was horrid.
The reason for 5 stars after all the drama? They gave me a competitive price. They delivered on time and were clean. Most important, they worked with me to resolve my problems — you can’t ask for more than that.

Pros:
–Seller, owner and installation crew are all very nice people.
–The price.
Cons:
–uncomfortable strategy/​pressure to sell
–there is lack of communication among the departments.
–we were unlucky with the installation/​results
Daniel (the seller) comes and gives a 3 hour lesson on windows. We learned so much and we are thankful. He give us one price, and when we say we can not afford that much. He says, well, i can give you a great price but you have to sign today. Otherwise I will give you the retail price valid for a year.
We were in shock with his strategy as we let him know, but we were thinking, what if someone else charges us more? It is a good price. So we signed. (we sort of regret it).
He told us they would do a lead test. Since we have a baby, we are very concerned about toxics around him.
James (Owner) comes and measures the windows to be replaced. He brought a window sample (as we had asked him). He said we had lead since the building is over 100 years old. So the windows will be replaced from the outside and the inside will be covered with plastic. There wont be any dust.
1 Attempt: Installers come and realize that the windows are in a second floor (they didn’t know). Also, they didnt know they had to replace them from the outside, so they were not prepared for that. They left, and we rescheduled.
2 Attempt: Installers come and after 2 hours of work that included removing the old windows, they realize that those windows are the wrong size!
We get very upset, and James tells us it was the factory that made a mistake. Ok. We reschedule for the following week.
We have windows covered with plastic and red tape for 8 days!!. Nice look and smell (my sarcasm). Now thats more upsetting.
3 Attempt: Installers come and finish the job in 3+ hours. We love how they look!
The installers painted the trim very nice and we thank them for that.
BUT the next day, we look again at our beautiful windows and realize that there is air coming in and there is bumps of silicone in two windows that look horrible.
The poor baby got a cold from the air coming in.
Scheduled for the installers to come and fix it.
The installers come a few days later in the evening, tired. We understand. They tell us that one window wasn’t closed all the way (we didn’t know how modern windows work).
They «fixed» the bumps in the silicone with the wrong color and looks less bumpy but horrible. I texted James some pictures of the «problem». He said Daniel will take care of it.
Daniel comes for the remaining balance. We pay him. He «fixes» the silicone problem by putting more silicone (right color) on top of the issue. Hum, still looks bad, but better than before. I told him, it should be done good from the first time.
He cleans the windows because the installers left their fingerprints everywhere.
He apologizes for all the chaos.
The end. Oh no!!! One of the windows still feels like there is cold coming in.
I guess we will give it a month, and then we are putting nice looking PLASTIC. We dont want to pay crazy $ for the gas bill.
Unfortunately, we can’t recommend supreme windows. I wish them the best and hope they get better. They are a pretty new company (compared to others), so mistakes can happen… but it happened with us.

We hired James and his team at Supreme Windows to replace a large picture window at the front of our house, as well as the metal capping and caulking around the entire bay window area. We also requested that they replace a garage window.
James came out to inspect the picture window and seemed incredibly competent. The price was also slightly lower than what other contractors had quoted. We signed a contract, and delivery and installation was promised within 2 – 3 weeks.
Everything beyond this initial consultation was a huge headache. After 3 weeks and no call from James, I called. I was told that our window had «just arrived yesterday» but that he was busy and couldn’t schedule installation. I call back later in the week and was again told that the window had «just arrived yesterday». Fine. Scheduled installation for the following Monday, but James doesn’t show. Fine. Re-​schedule installation for later in the week. AGAIN James doesn’t show — claims that the window was broken that morning and it has to be re-​ordered.
On the third try, the window is finally installed by two members of James’ team (James does not come out). The window is fine, but the attention to detail was incredibly poor. The brown caulk on our metal capping outside is all over our white window trim, the white trim on our home’s interior surrounding the window is chipped and unpainted, and there is a knee HOLE in our wall. Unbelievable. They also did not install the garage window as promised.
In sum, I really can’t understand the positive reviews for Supreme Windows. I was given a major run-​around, only to have a shoddy job completed. I was given $ 100 off our installation for the trouble in scheduling, but that was little consolation for the amount of clean-​up and repair that had to be done after the job was «completed» by James’ crew.

Supreme Windows is outstanding. We recently replaced several 100 year old double hung windows in our house in Bowmanville. We shopped around and got quotes from three companies. We were pleased with the attention we received from all three companies but Supreme Windows stood above the rest. James was extremely patient in explaining all of the various window options to my wife and I, including vinyl and wood, and answering all of our questions. In fact, he came back a second time when we were still going back and forth on what type of window we wanted. And for the icing on the cake, Supreme Window’s quote was the lowest.
Ultimately, we settled on Marvin wood interior/​vinyl exterior replacement windows. James’ crew was punctual, professional and knocked out the job in less than a full day. To our relief, they were also very careful in removing and re-​installing the original trim which was very important to us. We were so happy with Supreme Windows that we just ordered windows for our second floor.
I cannot recommend James and Supreme Windows enough.

A+!
We recently had 19 double hung windows replaced in a garden unit apartment in Edgewater and we are extremely pleased with Supreme Windows and Exteriors.
The replaced windows were original — almost 100 years old! — with drafty seals, cracked glazing, top sashes painted shut, and letting in all sorts of dust, bugs, and sounds. With our new windows it feels like an entirely new home — We have a clear view, the windows open easily to let in a breeze, and close tightly to keep the A/​C or heating efficient.
James, the owner, was incredibly knowledgeable, very responsive to our calls and emails, and was genuinely interested in making sure we were satisfied. He was able to find the right product for our situation at a great price. James kept us informed every step of the way, from measuring, ordering, receiving, and installing the windows. His crew was efficient and respectful, replacing all windows in less than 8 hours.
I highly recommend Supreme Windows and Exteriors!