Smart Technology Services Inc.

If I could give them zero stars, I would. I took my Lenovo laptop in for warranty service after I spilled a small amount of liquid on the keyboard and track pad. The mouse wasn’t working properly after the spill, so I knew that was the reason why. They had my computer for a few hours, then called me and told me there was nothing wrong with it, my mouse driver just needed to be reinstalled, and they would have to charge me to do that, even though I had a three year warranty that covered accidental damage. I told the guy that he was wrong when I picked up my computer, and I took it to another Lenovo service provider (in Skokie), who found the damage, and repaired the computer. I had to go all the way to Skokie to get good service. Smart Technology Services sucks!

I can’t say enough good things about the service I received here. After inconveniently spilling hot tea on my Macbook Air, it went completely dead on me in a matter of minutes. I took it to the Apple store and they said that it would cost at least $ 755 to get it fixed there. I also talked to numerous other people who said that liquid damage wasn’t even worth repairing and I should just go ahead and buy a new machine — until a colleague recommended this place. I brought my laptop in on Monday morning, received a quote about what needed to be replaced by noon on Monday, and got it back Wednesday morning. That’s less than 48 hours and my Macbook is as good as new — works perfectly and still have all my data. It also ended up costing me less than half of what Apple had estimated for repair. Thank you!

We took my girlfriend’s Lenovo here when it very inconveniently broke while we were on a short trip to Chicago. We had only a few days in Chicago before traveling on to another city for a few more days, which meant that we needed a place that would work fast. And they did: they got the repair done overnight – even though it involved replacing the motherboard, and so basically rebuilding the whole computer – and they didn’t even charge extra for the hurry. In fact, since they are a certified Lenovo services provider, so they didn’t charge us anything at all. On top of that, they were so damn friendly, courteous, professional and smart. They were willing to explain everything they did in detail, and taught me a few tricks for repairing this laptop for when the warranty runs out. Basically, we couldn’t be happier with a repair shop. I wish we knew a place this fantastic back home in the Bay Area!

If you have an Apple computer, and you’re not under warranty, avoid this place.
They’re going to to charge you $ 75 to «diagnose» the issue with your computer. For me, that meant a failed hard drive, which was very obvious to me as a non-​pro, so I can only assume it was more obvious to them. I’m disappointed because they could have told me that they only used parts sourced from Apple, which means that they’re VERY expensive. Instead, they had me bring in my computer, charged me the minimum 1-​hour, $ 75 charge to diagnose what we had already discussed, and ONLY THEN let me know that it would cost almost $ 400, JUST FOR THE HARD DRIVE. Go google the cost of a 1TB HDD, they average about $ 60-​$ 100.
If they had told me up front that their hard drives would cost so much, I would have never brought my computer in, and I would never have paid them $ 75 to tell me what we both know. In the end, I bought a hard drive and the special part needed for this model of iMac for a total of $ 150. Add in the charge from Smart Technology, and that’s a total of $ 225. That’s STILL less expensive than the price of the hard drive they had quoted me, and that doesn’t include the hourly labor charge!
If you have an Apple product that’s under warranty, and you’re SURE that’s the case, then take your chances: you shouldn’t need to worry about their ridiculous costs because Apple will be paying for repairs.
But if not, avoid this place. All they want to do is get you in the door so they can charge their minimum fee and overcharge you for parts. They know darn well how expensive their parts are, and they should do the right thing and let you know that up front before you’re on the hook for their minimum charge.