Sky World Travel

My mom booked a ticket to Pakistan (for a wedding) through this agency. She was flying by herself.
If I could give this company no stars I would.
Completely unprofessional, no follow-​up and a rip off in terms of ticket booking. If the travel agent knew how to be a proper agent he would not have done the following:
He booked a ticket with a stop in Dubai. What he failed to mention on booking is that my moms luggage would not be transferred directly to her destination in Pakistan. It was by chance that she had stopped to ask for assistance while her stop in Dubai that the service desk informed her she had to pick up her luggage from baggage claim, and go thru customs again before boarding.
He also failed to mention that her connecting flight had a different, lower weight limit. Her baggage was twice the allowable weight — with no warning from her agent that booked her tickets for her.
She had to pay for the overage baggage fees out of pocket.
Had she not asked for assistance during her gate change, her baggage — all wedding items for the events — would have been left in Dubai.