Savitz Research Center

I have had an incredibly frustrating experience here. There is a lack of professional demeanor among the individuals that run this office location. In fact at this point, knowing who their client is on this particular project I unfortunately was involved with, I am tempted to contact them directly to disclose what kind of an unorganized, unprofessional, disgrace of a job they have done with this study.
I was called to come in for a product pick-​up that would require a few minutes of my time and then fill out two online surveys at which time I would be considered for a follow-​up interview. This was my understanding as it was explained to me over the phone. Once I got there, I had to wait an hour because they were so unorganized that they ended up sending people home with pay because they had run out of diapers. I, on the other hand waited the full hour to be brought back to a room where I was told that I would not get paid unless I returned a second time. The times allotted were all during work hours; which I understand is the client’s request; but it is unfair to present this obligation without making any effort to disclose this over the phone while booking me, during any of their three confirmation phone calls, or at the very least while I waited an hour in a waiting room.
At this point, I have fulfilled my obligations as they were explained to me at the time of booking and due to an unexpected visit from my company’s CEO, I am no longer available to spend my lunch hour to return to the office on the day they require. I called to explain my dilemma and asked if any other times were available. I was quickly and rudely told no and when asked what I had to do to receive compensation for the hour I waited and the survey I filled out online, I was told that I would not be eligible.
I understand clients requests and the predicament that puts the company in; however, the communication piece is their responsibility and the lack of it is what caused this situation. While sitting with five other women in the room where this was disclosed, they all felt the same way. We had been deceived. In addition, the three different individuals I spoke with were surely, dismissive and downright rude.
If this is the policy of the company, then you should know that it is an unethical and deplorable practice and not only will I never accept another invitation to participate in anything there ever again, all of the people I have referred will also be notified. I intend on contacting the BBB and lodging a complaint as well as using social media and other forms of word of mouth to make it known that this office does not adhere to ethical business practices.