Safeguard Self Storage

I have had a unit at this facility for 7 years and have had the rates increased on me every year at 9% each year. The management that was in place when I first started here, Bob and Brian, were fantastic. Since then they have brought in some schmucks to run the place and it has gone to crap. Inevitably something is ALWAYS broken (ie elevators or garage doors). The only positive change that I can give them credit for is they now have reasonable access hours. I just got my next letter to notify me of yet another increase in rate and will be moving to another facility this month. I would stay away from here. They try to get you in the door and then jack up the rent. Peace out safeguard you suck.

Rent increases 12% a year
I have had my stuff in this place for 7 years and each year they try and increase the rate excessively. Last year they decreased the increase to 5% from 12% after I threatened to move out. My opinion is that once a rent is set that the yearly adjustments should be reasonable because they know that moving out is a major inconvenience to the customer.

Horrible service. I’ve been a renter for eight years, and I have finally had it. Management is apathetic at best. I can deal with the fact that they increase rent year after year (even to those of us who with cc on file and who have never missed or had a late payment), but I can no longer take the horrible service. No access to dumpsters. They don’t even deserve on star.

A friend referred me to this place– The thought went through my head that he might actually hate me. But after discussing this with him, apparently it used to be a lot better and has recently just gone way down to the shitter.
This is the worst storage space in the history of storage spaces (ok I don’t know the f*ing history of storage spaces but I’m right dammit).
First of all, the first day I rented from this place, someone parked behind me and I was blocked in (there’s an area with three garage spots). I should have destroyed my contract right away but unfortunately didn’t.
So there is the possibility of parking on the side street to bypass this problem except that the last time I was there, literally, a person was parked there and their car got broken into. The driver side window got destroyed and their laptop was stolen (I must be naïve but didn’t think this was a particularly bad area? then again, who leaves their laptop on the front seat. Regardless.
Then there’s the lovely carts. The screeching noise first thing in the morning makes me want to rip out my hair piece by piece. They aren’t even functional really! and that noise! So when I complained about this (there were only two in the ‘garage’, both basically non functioning, the guy at the desk (don’t get me wrong, the people who work there are super nice, that’s why I gave one star-​), explained to me that they keep the ‘nice ones’ inside, since they get stolen on a regular basis. Keep in mind, I can’t park my car close to where the nice cart is since it will get broken into.
My last point of utter frustration for this place is the fact that there is one elevator by the garage. The past two times I’ve been here, I’ve been stuck on the 6^th floor due to movers holding up the one elevator there is, leaving me to take the dysfunctional terrible horrifying noisy cart all the way around to the other elevator, which leads me out to the front where I have to go thru two separate doors that the cart doesn’t really fit in (which don’t automatically open or close), where people get mugged, all the way around to the garage!
Oh, and if you’re ever in a hurry, don’t even think about it. This place is a nightmare. Don’t do it. Shit, it’s not even cheap!!!

To anyone looking to compare rates for self storage, I would not recommend that you contact this facility. I did so over the phone and to be fair, while the customer service agent was polite, I had the following problems here:
1. You cannot get any pricing without first providing your contact info, including your phone number.
2. Even though I stated that I DID NOT want to provide my telephone number, nor did I want it in any company database or on any list, the agent grabbed it (deviously) from their Caller ID feature, and noted it anyway, because another person called me within 5 minutes of hanging up to ask if I had any additional questions! As you can imagine I was quite upset, and this is a terrible invasion of privacy.
Now, again in all fairness the customer service here was responsive. I voiced my complaints to their corporate offices and got a call back within 15 minutes addressing the underpinnings. Still, it was not quite right in my mind but judge for yourself. By the way, the pricing was not competitive.