RPM Garage Door & Gate Service

I’ve read reviews about this company and they all appear to be excellent. I, however, have had a much different experience. We have been trying to get a quote from Chris for almost 2 months now. Horrible follow-​through and even worse customer service. I would not recommend.

My association has called this company for service twice. During the first instace a technician showed and repaired gate and I appreciated the service. During the second instance, no one showed during the time interval/​window promised, consequently the gate was not repaired, but we still received an invoice for work that was never completed.

RPM showed up on 10 mins notice and did a nice job. Friendly, speedy, and effective — exactly what you need when your garage door isn’t working and you need your car out ASAP! Thanks guys.

I live in a condo building with a garage, and we have had been having problems with our gate for several years now. We finally called RPM a couple of months ago, and they immediately scheduled an appointment to come and take a look at it. They did, and they sent us a very detailed estimate about what the repairs would cost. We scheduled the repair, and they came promptly. They did an amazing job repairing our gate– they even straightened out the metal base that was bent and rotting. These guys were great, honest and straightforward with their estimate– I highly recommend them if you need a repair for your garage gate!
Stefan Nikolov,
Chicago

Mike was out today to fix our garage door. He quickly diagnosed and fixed the problem, and was very friendly. He explained what he was doing, what my other options were, and what the associated costs would be. I am definitely going to use RPM again!

I cannot say enough great things about RPM. Mike was our lead technician and went above and beyond in making sure everything went right. We had a very large project at the 14 unit townhouse complex for which I’m the president of the association board. RPM was on time each day and worked to complete the repair and upgrade to 2 pedestrian gates and 2 auto gates. This building needed everything: brand new operator on the front gate, photo eyes and timers, pressure sensors on the gates, welding of new wire mesh over the complete gate, security tubes, a new intercom system… it was A LOT of work. Everything was completed in less than 3 days in very cold conditions. Mike even helped to trouble shoot AT&T’s mistakes with the new phone line needed for the intercom system. I would highly recommend using RPM for all your gate and garage repair needs.
One other item I wanted to mention was the original inspection and quote that Mike performed. We had several gate companies come by to do a quote after an inspection. Mike and RPM were the only company which really peeled back the layers of the onion so to speak to truly realize what was needed. Mike even showed me during the inspection how the rear gate was not complete broken as we’d previously been told but that there was a simpler electrical issue (burned out resistor) and that basically the gate just needed a little TLC with the small electrical fix. RPM’s detailed quote was the tip in for me to choose them to begin with and I was very happy that I did so! Thanks again Mike and RPM!

Mike was very polite and prompt! He clearly stated the work that need to be performed and suggested a maintenance schedule for the rolling gate for our condo association.
I will definitely call in the spring for preventive maintenance.

The owner is great on the phone, but the actual installers aren’t. My townhouse had to replace a garage door overhead, and called to have these guys do it. Seemed fine at first, but then the motor didnt work. Prices are reasonable, but that doesnt matter if it it’s not done right the first time. Overall, would look for another service co.

Our 13 unit condo building has been using RPM from the beginning and my neighbor, two doors down, had the same developer but a different gate company maintaining theirs… and they have had several breakdowns. They also don’t maintain theirs enough. Hence the breakdowns which are always directly related to lack of upkeep.
Here is the deal with gate maintenance and I know this because I do a lot of condo management:
You must oil your chains at minimum 3x per year because otherwise your ball bearings get stripped. Don’t try to save money or its going to bite you in the wallet even more!
I will say its the responsibility of the condo association/​owners to keep record of their service in a binder in response to the idiotic overly emotional review below. RPM isn’t there for you to be your flippin secretary.
Our Gate has never broken down in 7 years through all the bad weather. But that is because we have it serviced regularly. Everything that is installed in condos need regular yearly maintenance if they have motors.
Yesterday in 100 degree weather which we have had a lot of this summer, RPM came out to oil the gate so thoroughly you could hardly hear it when it closed. Amazing! When it rains a lot your gate oil drains… you have to oil the gate chain about 3x a year if you have your opener outdoors.
This is a good solid company. They work hard and when I call them and need them they come out within 2 days. They did have to raise their rates but blame it on Obamacare who now requires small businesses to carry even MORE workman’s comp which ultimately costs consumers MORE in the end. Illinoise has the worst workmans comp laws in the nation because of jackass democrats. That is what happens when mean, evil corporations are charged more. They HAVE to deflect the costs to the middle class consumers. DUH!

TOOK TWO VISITS, BUT REPAIR DONE WELL.
The required repair — reinstalling the aluminum weather-​stripping retaining molding at the bottom of the door — was a bit unusual, but RPM accomplished the repair well.
Pros:
— Showed up on time, both visits, calling a few minutes in advance to warn me.
— Friendly, knowledgeable repairman (Don), and the office gave good phone.
— Seems like a good quality repair (I watched).
— Labor and service pricing seemed about average from what I can gather.
Cons:
— Took two visits a week apart (the part was not on the truck or in the warehouse and had to be ordered). Fortunately I was around the house a lot during the holidays, so it wasn’t a major inconvenience this time. But if they had done the repair in one visit, I would have added a star to my rating.
— Materials charge a bit pricey, I thought ($ 4/​foot for the vinyl weatherstripping is about 2 – 3 times the retail price).
In fairness, replacing the vinyl weatherstripping was not essential to the repair, but it was offered to me on the first visit, from which I inferred it was available then and there. So I was a bit disappointed there had to be a second service call.
Since they’re local and since I prize service which reliably shows up at the promised time, I’ll likely call RPM again if I have a problem.

called to have our gate repaired… although we have worked with this company before in 2009 & have never had an issue, this service call was HORRIBLE!!! The secretary had an AWFUL disposition, their computers did not work, she was not able to locate any information showing they serviced our building. She needed to call us back & when she did, she mentioned how everything they did was a «quick fix» (really because we paid over $ 500 for what they call quick fixes). I was told that we didn’t have safety devices or rollers, R U FREAKING SERIOUS!!! Horrible customer service, horrible service… We will never recommend these people to anyone!!! We do highly recommend Robert’s Door Repair Professionals!!!
Update…And that response from neil attests to the type of customer service you should expect to receive, it is inaccurate and unprofessional… shame on them… the service calls were in 2009 (not 2010) from RPM AND the rollers and SAFETY features had nothing to do with the what needed to be serviced when I made the service call today (but no one bothered to ask because they were so upset that we did not have them to install new rollers, etc). I did not talk to neil, I talked to the «answer phone calls» lady so whatever information he is attempting to share with the rest of the world is inaccurate. The service calls were $ 175 each plus parts and tax… watch out Chicago, you’re dealing with people who are RUDE and IGNORANT… not a good combination!!!

We asked RPM to come back and replace the hinge on our front gate as it had a tendency to slam against the post every time someone entered or exited, and I just couldn’t take it anymore!
Neil was great investigating different options that would work for our gate. They ended up finding a Kant-​Slam contraption that holds the gate so that it now closes nice and sloooowly.
After the initial install I felt that the gate was a little tight when opening and they sent a guy back to adjust it. Unfortunately the adjustment made the gate too loose and it started slamming like it did before. I called again and Neil came out himself over the weekend and readjusted it. They didn’t give me a hard time about having to come out repeatedly and were sympathetic to how annoying the noise was.
Would definitely recommend and hire them again if needed.

So it’s Monday, and I’m out running errands. It’s 11 a.m. and I’m already tired. It’s just one of those days. All I wanted to do was go inside my apartment, pet my dog, eat some Kashi and finish working. I hurriedly pulled my car up to the gate entrance. I pushed the button my gate remote. OHHHHHHHH NO, a fire in the remote! Yes, a fire inside my little janky plastic remote. Darn. (If I could use profanity in a review, this would be full of it.) HD doesn’t sell my particular kind of remote. I searched online and found a few places. 1. They are local but I couldn’t pick it up. No good. 2. Nobody answered. 3. Well, the third place was a charm! The owner of RPM gave me the price, asked me where I was, and offered to deliver it for a hefty charge. Gas is expensive and he’s a busy guy. I wasn’t upset by the delivery fee at all, but he did something even better! He said I could pick it up from him if I left my house right then. Then there would be no delivery charge. I carried my dog into the car and off we went. When we arrived, we found a very friendly owner who provided me with a new remote at the perfect price. He was extremely helpful, friendly and knowledgeable. His companies installs gates for parking lots, garage doors and all kinds of other stuff. He saved my day! Maybe he can save yours too.