Potbelly Sandwich Shop

I like the grilled chicken and cheddar. It’s the tastiest one for me. The place is nice. Typical Potbelly’s setup. Good area and great place when you’re not feeling up to anything crazy.

It’s Potbelly! You pretty much know what you are in for– I love when you order your sandwich, they ask you if you want soup or a shake? I usually have the Broccoli Soup, the sandwich maker always yells out, «CUP OF BROC» towards the register– When you get to the register 9– out of 10 tens– the soup has not been poured! I find it amusing. No Biggie, just funny. Guess it’s their schtick.
Good value and decent food-​friendly staff.
The one draw back of this location is the horrible parking lot. There is not enough space for all the stores in this strip mall– the actual parking spaces are too tight, and at peak times, there is usually a wait, drivers get angry trying to get in and out of the lot, a huge drawback to this Potbelly location.

For the vegetarians out there try the «Vegetarian» sandwich. Not to be confused with the «Mediterranean Veggie» sandwich.
Yes, they are two different sandwiches but only one is actually shown on the menu.
Confusing I know but just trust me. The vegetarian is filled with veggies and hot peppers, so good!
The staff is nice and the sandwiches are tasty!

This was my first visit to this particular location, but I have always been a fan of Potbelly’s. I always get a turkey sub on wheat. The veggies are fresh and the sandwiches are made to order. The oatmeal chocolate chip cookies are amazing and are always fresh. Sometimes they are fresh out of the oven and still warm. Many locations also have live music on Saturday afternoons.

I got a chickpea vege salad and found out they raised prices and portions are smaller (new bowls are smaller and it wasn’t full). And now the veg salad is just as expensive as salads with meat. No thanks, won’t be returning.

Does it seem like there’s a Potbelly or Chipotle within a four-​block radius no matter where you are on Chicago’s north side? Yeah, there is. And there’s a Chipotle next door to this Potbelly. Decisions, decisions. Ah, but the Potbelly sandwiches here are great. Nice location in a strip mall with a few other interesting restaurants and shops.

This place is legit! The Wreck will change the way you think about a sandwich! Forget Subway and Quiznos. They are fairly priced and have a great selection of milkshakes and fresh baked cookies.

I love potbellys especially their chicken salad sandwich. Today I stopped by for a quick bite and I was disappointed at how my sandwich was made. The girl literally globbed on the mayo which threw my sandwich way off! Not sure what was going on with the workers today but I didn’t even get a receipt. Not sure I will be back to this location.

Not bad. A bit on the mediocre side as far as flavoring of food tastes… A bit on the pricey side for me.

First of all, I love the Farmhouse Salad, and not afraid to say we have eaten it three times in the last couple of weeks. It was our first time at this location however. Once we got home and went to eat our salad, the cup of dressing was «in the salad». That is a first! Who puts the unsanitary cup in with the salad? Secondly, ½ of the tiny cup of dressing does not cut it for this huge salad. At any other location, without asking, we have received two full cups of the dressing, not ½ of one cup. Therefore, this visit was a complete disaster and will not go back to this location.

I like this location, I’m a creature of habit I always order the Italian, I like it without mortadella, and I ask them to leave it off and give me extra salami instead. At this location it’s never been a problem, they happily take my order and make me a sandwich just the way I want it. Thanks, great transaction.
When I’ve gone to other locations, it seems to be a difficult request to process, they respond with, we can leave off the mortadella, but can’t double the salami or some combination of a snarky expression and audible sigh as if I requested some type of gourmet meal requiring Alinea talent.
What confuses me about the whole thing is that on one side of the counter, it can’t be done, while just steps away there’s a board with about a dozen fixing which you chose from. I guess working that side must be several pay grades up?
In any event, at least I know I can get what I want.

I want to start this with I love Potbelly’s. That being said, I hate hate hate this location. The staff is extremely rude. I get that you guys are busy but take that as a good sign and put a damn smile on your face. They rush you through, without giving you a few seconds to look at the menu. Maybe I want to try something different? I think I heard, «is that it? You want something else?» in a jersey-​like tine like 5 times in the first 2 minutes I was there. I was like damnn give me a sec.
When I ordered my sandwich, I got to the girl who puts all the condiments on it and I said I want everything but peppers and mayo. I paid and went out to my car to eat since this place only has like 5 tables total and they were all full. When I bit in I felt the burn of the peppers… From this one bite I had the worst acid reflux for the entire day. I have an extremely sensitive stomach when it comes to spicy things.
When I brought the sandwich inside to have it remade I was promptly turned down because the girl said I asked for everything and they didn’t have time to make another because they were busy. So not only did I not eat lunch, I felt like vomiting and had heart burn all day because of my sandwich.

Ok, so now that I have had a few negative run-​ins with this location, I decided to pass on my thoughts to HQ. Within an hour I received a nice response, along with a response from the general manager of this location. We’re all squared away and best buds again. I must say that the swift arm of customer service from Potbelly’s comes quickly. Nice work.

The only issue with this location is the parking lot which can get really crowded during lunch time and on the weekends. The line is usually not that long and the sandwiches are just like all the other potbellys.

Oh hush you guys, this one is just as good as any other Potbelly’s.

I have to say, that it takes a lot for me to give a sandwich shop five stars, but their customer service deserves it. I come here with some regularity and they are always so kind, so helpful, and serve a damn good sandwich! I’m going to find out the names of the particularly helpful folks and give an update, but between the delicious sandwiches and the good service, I would recommend this location without hesitation.

Big Ass Ice Cream Sandwiches and Kick Ass Thick Milkshakes… Oh and their sandwiches are pretty dope too.
Skip Subway and try this place out.
That is all!

Well it seems the folks at Potbelly corporate take customer feedback fairly seriously. Their attention coupled with Jimmie John’s and Subway sort of sucking has moved them back to the top of my «need a quick sandwich from a national chain» batting order. Now to be honest privately owned sandwich places and even local chains are my preference but Potbelly is now in the mix even though it’s sort of like bragging about being the smart kid in the dumb row when you’re merely better than the other major sandwich chains.
After my Unilocal review and the feedback form sent to us since we ordered on line we were contacted by several members of the Chicago management team. They were polite and apologetic. They asked for some details to verify we actually had ordered what we claimed and weren’t just professional malcontents trolling for restitution. After we were vetted they told us they would do their best to ensure our terrible experience wasn’t repeated.
In a few days we received a generous package of coupons to have another meal at Potbelly. We took them up on it… although this time we went ahead and picked it up. I have to say the food is pretty good. I love that massive pickle and the sandwich is a solid not bad sans the massive amount of spite mayonnaise that was applied to my first sandwich. They also gave us a couple of free milkshakes which I hadn’t tried before. And just like Vincent Vega, I have to say that’s a pretty good fuckin’ milkshake. I don’t know if it’s worth five dollars but it’s pretty fucking good.

Pretty quick, and you know exactly what you’re getting. No surprises here.
Don’t even attempt the parking lot — you’ll circle for at least 10 minutes, give up and just park on the street a half block down. Aim for the street parking off the bat, and you’ll cut your time here in half!

Potbelly makes great sandwiches and I had yet to be disappointed until my most recent trip.
HOWEVER, This is a rare instance where a restaurant went out of its way to make it right.
Ordered a sandwich to go with many toppings. Opened it at the house… only tomatoes. I was not happy since that potbelly is about 20 minutes away with traffic.
Called up to simply inform they messed up my order and the manager immediately asked what I was supposed to get and drove over my now correct sandwich himself at no charge.
Customer service at its finest!