Pepe’s Mexican Restaurants

It
Has improved since the remodeling job. The flow seem to be much better but I still see lots of room for improvement. The food is good but the do seem to make more then average errors with the orders… But did have a problem correcting the mistake in a timely manner.

I’ve loved PePe’s since I was a kid. So naturally when I came to visit for the holidays, I felt I needed to stop by. I will NEVER visit this location again.
First she tells us the credit machine is working, but she doesn’t know for how long, so she’d rather us pay in cash.
Then when we found a hair on our plate, she made no bones about the fact that she wouldn’t do anything beyond giving us a fresh plate.
But, this is where the ish hits the fan. My friend asked for light ice in her drink, and the lady told us that if she gave her light ice, that she would have to pay extra because she would need to put more liquor in the cup to fill it up. Huh??? At that point, coupled with the fact that I had to ask her to come take our order, I had enough. I told her to bring our bill immediately so we can cash out. Ive never ate the food because we didn’t make it that far.
There’s another PePe’s a few blocks away, so go to that one and avoid the waitresses that clearly haven’t taken customer service 101.

My boyfriend ordered a steak burrito with sour cream on the side. Well, they put the sour cream INSIDE the burrito and poured cheese over the ENTIRE burrito. He opened the container, saw the cheesy processed surprise and yelled, «WHAT THE PHUCK IS THIS, I DIDN’T ASK FOR CHEESE!!!», lmaoooo.
After peeling the cheese that was about ¼ inch thick from his Burrito Surprise, he proclaimed that he’ll never go back… that’s after he showed me a huge tomato slice they stuffed in the burrito! Seriously, they can’t get your order right, so why bother? Give people what they order, not what you want them to have.

I went here last night & the customers had to wait an HOUR or more for carry out. The employees did not tell us anything until we asked. We did not receive a concrete answer as to when our food would be ready. I even heard some employees sigh as we inquired. I also noticed that customers were not offered an explanation or apology when they received their order. Some angry customers asked for their $ back after an hour.
Note to all restaurants: The customers are the people who enable your business to stay open. If you disregard customers, then people will be forced to take their business elsewhere. It is imperative that you show respect & concern to customers.
I do have an opinion as to why we were disregarded though, which I will not share.

I’ve been going to this pepes for years. Service is bad so I started getting it to go. I go almost every Saturday. The last time I went the manager Chaz told me I had to pay extra to have my sour cream on the side if I didn’t want it to melt lmao. Won’t go there ever again, they lost $ 37 a week and a regular customer for .75 cent plastic cup that’s worth a nickel. RUDE

Started going for the Mucho Gusto lunch special and I’m sold on this location… I agree not all Pepe’s are created equally but this one does the job… I like the huge TVs… I can always catch a game that I missed the day before… I like the chicken tacos at this location and they are friendly.. if you get an enchilada just get white cheese instead of yellow… all that yellow cheese can be overwhelming.. But overall they are a solid Pepe’s location and I think I have tried a lot of different locations. I will be trying an adult drink soon but lunch time is a little early lolol.

«I like this location. The food is good and the staff is really nice and funny. The remodeling looks great with the flat screens as an added bonus. They have great lunch/​dinner specials for about $ 10, along with daily drink specials for the „thirsty“ diner. :-) I visit often for bonding time with my grand daughter who loves the nacho grande platter! »

Best restaurant on western! Always my first choice when given the opportunity to choose where to go! Newly remodeled, even tho I enjoyed the cozy little spot they had before. I’ll b visiting again shortly

Wow! All Pepes are definitely NOT alike. Worst food I’ve ever had!
Service was ok. Nice but soooooo slow!!!
I had the chicken tacos and the chunks of chicken had skin and cartilage on them.
My husband had a steak burrito and it was like steak soup when he cut it open.
I’m usually a Pepes fan, but I guess just some Pepes fan. Definitely not this one!

This Pepe’s was recently remodeled! And I must say that it looks and functions a whole lot better than before. Prior to the remodel there was a limited amount of space and only about 8 booths. Now, they have ample space, 4 tables, and 7 booths.
Okay… So now about the drinks and food.
The food is always amazing. I love the steak tacos and I’m a huge fan of their chips and salsa; their the best I’ve had thus far. Margarita’s are half priced on Tuesday and Sunday ($ 3.25/16oz). They also have half priced mojito’s on Thursdays.
FYI: Beware, they do not accept credit/​debit, but they do have a ATM located inside the restaurant. This is reason I couldn’t give them 5 stars. :-(

I love Pepe’s but this restaurant in particular I hate. The 3 times I’ve been there the same lady was super rude to me, she is the reason I stopped going to Pepe’s for a long time. The food is good as usual in any Pepe’s but in addition to the rude employee, i also hate the fact that they don’t accept credit or debit cards, that u have to pay extra money in a ATM machine they have there to withdraw money to pay them. They only get 2 stars because the food is great.

This is one of the best Pepe’s locations! The service is AAA+ and the food is consistently great! It doesn’t matter who takes care of you, they are always friendly and accommodating! I love the burritos with cheese and their rice is always cooked, never dried out or left over from the previous day. I’ve been patronizing this place for well over ten years! Love it!

I don’t understand why a reviewer would think that a restaurant should replace a taco for free because a customer put hot sauce on it and decided it was too hot too eat. There was no mistake made by the restaurant, why should they give out free tacos?

The only redeeming thing about this place is they have margaritas.
The salad was horrible, drinks took forever to come out.
I will never go to a Pepe’s again.
I thought about calling this place the Mc Donalds of Mexican but that would be insulting to Mc Donalds and I refuse to eat anything made by an idiot in big red shoes.

Someone beat me to it! I thought I was going to be the first one to review this Pepe’s. Oh well. My review is starkly different from the one that was just posted.
This is the smallest Pepe’s that I’ve been in (out of 4). As soon as you walk in, you get a fast food Mexican vibe because the menu is up top. Look to your right, and you see about 8 booths.
I recently dined there with a party of 7. Booths could accommodate only 4 at a time (5 if you pull up a chair). As a matter of fact, one of our guests was pregnant, and could not fit between the bench and table. A chair was needed, and supplied by our waiter, who was also the sole cashier on a Saturday night, with no problem.
One of the people in our group ordered «the same with tomatoes» because she thought the order wouldn’t come with tomatoes. The entrée actually did come with tomatoes; she just ended up receiving two extra tomato half-​slices. Little did we know that we’d be charged without warning when the bill came. Minor quibble ($ 0.50) that was resolved when it came time to pay for the bill.
The one unforgivable customer service flaw was them not replacing a taco. The same guest who wanted to ensure that she received tomatoes with her order, unknowingly put hot sauce on her taco, thinking it would be mild taco sauce since the salsa had no kick to it. She kindly asked for a replacement taco since she made the mistake of making her taco too hot. She was swiftly denied. She thought that the language barrier may have been a problem for our waiter with a thick accent, so she made another attempt to get a replacement taco and re-​explain herself. He completely understood the situation; he vehemently denied her.
They give you a basket filled with Pepe’s packets labeled «hot sauce» and small unbranded containers filled with red sauce. Sure, I would have never make the mistake of 1) blindly adding something to your food without tasting it first and 2) not knowing that the red sauce in the container was actually hot. But it wasn’t me. An honest, yet stupid, mistake was made. And it was not forgiven. Shame on Pepe’s for poor customer service recovery.
My main disappointment wasn’t actually the service though; it was the food. The last time I was at Pepe’s was for a birthday about two years ago, and the time before that was in the early 1990s. Pepe’s was my first introduction to Mexican food, and I really enjoyed it back in the day from ages 5 – 10. Unfortunately, Pepe’s just isn’t appetizing to me anymore. Maybe it was just this Pepe’s??? If Taco Bell sold horchata and pork tacos, it would be better.
I don’t recall having food this bad two years ago at the Pepe’s at 4820 S Cicero. The food was at least edible at the the Cicero location. I felt myself forcibly stuffing my second taco in my mouth since I have a disdain for wasting food or money. The pregnant one in our group is an absolute Pepe’s fanatic. She swears up and down the Cicero location is the finest Pepe’s in the Chicagoland area. Regardless of the location, Pepe’s just isn’t for me anymore.

By far the best PePe’s in Chicago! The service is A+ and the food is just as good. I wouldn’t say this Mexican food is 100% authentic. It is more of a Mexican food Americanized but never the less still very good. I would recommend the chicken quesadillas or the tostados. I have been going to this PePe’s since I was very young and the same family still owns it for over 15 years!
They might just have the best salsa that I have ever had. I usually take an order of their salsa to go every time I am there because it is just that good. You would not expect much from looking at this PePe’s but it will not disappoint you at all.
Just remember cash only not credit cards. But they do have an ATM.