Patagonia- Chicago Lincoln Park

Following on an earlier review, when the couldn’t sort all of the problems with my coat, Patagonia gave me a full refund.

Love this store! The employees are very friendly. And there is a sale section both upstairs and downstairs.

I came in today to repair/​exchange a jacket, and received amazing customer service from Paul. I was in and out in 10 minutes, which is great with a toddler in tow.

Nothing fits as well or works better than Patagonia before it disintegrates. I used to happily pay up for the patagonia name even though you can find essentially the same thing with a different name at a lower price. I’ll invest in a life time guarantee. Unfortunately, they’ll stop selling the item you bought within months after walking out the door, and in my case, won’t even recognize it a few years later. Their computer system doesn’t keep that kind of information. Tags or product numbers wouldn’t be helpful. The best match they have for your $ 450 waterproof alpine jacket is a $ 167 rain shell about ¹⁄₃ the weight and thickness. Instead of black your choices are lime green or baby blue. Just know this going in. I’m not sure their stuff isn’t worth it, but the way they honor their guarantee feels shifty. Regular floor clerks couldn’t be cooler or more helpful in my opinion.

RACIST AS HELL! Blacks and Browns get the absolute worse treatment at this location. Literally I was in line at the counter and the cashier asked the White lady behind me if she needed help, then asked me when I was there long before the woman walked in. They gave me nothing but trouble about replacing a coat due to a broken zipper. This was no $ 100 lightweight jacket either. If you are a minority, do yourself a favor and go the Patagonia store @ 48 E. Walton St. MUCH better service. Your money is green there. I was so pleased, that I ended up dropping another grand on another coat, jacket, and capilenes.

Purchasing a two hundred dollar vest is a slightly remorseful purchase. I mean think of all the things you can do with two hundred dollars… you could buy a family of four McDonalds every night for two weeks, you can buy gas for all twenty three members of your moped gang and you can even take a hack at your deferred student loans with two hundred bucks.
So why would a college drop-​out like myself blow that money on a sleeveless piece of outerwear you might ask? The answer is because for years my peers have told me about the amazing customer service /​warranties Patagonia offers with their pieces. So I figured I’d give em a shot.
My second day wearing the vest I underwent an accident on my skateboard. Not a terrible one, but bad enough to rip a huge hole in my new Patagonia! I was devastated, did this really just happen? It did and I was pretty nervous to go back to put their «warranty» under the test.
I walked in, head down and vest between my arms. Like a transfer student, I was intimidated, hoping they wouldn’t think that I was some sort scam artist walking around ripping every Patagonia vest in sight in hopes to get new products.
«Sir, skateboarding accidents are not covered in our warranty» is what the man behind the counter said to me after I explained to him my tragedy.
I KNEW IT! I KNEW IT! I should never trust my friends ever again, is what I thought to myself. I knew this immaculate life time warranty nonsense was too good to be true.
«But we can do it for you this time, feel free to go grab a new one»
Wait.what? I said.
«Go ahead man, snag one from that shelf right there» dude said.
REALLY? My tail instantly started wagging as my joy meter went sky rocketing through the roof. The man made an acceptation for me, they gave me a brand new vest. It’s like Christmas came early (or late seeing how its February) this year! I was so stoked and so excited to be treated with love and compassion from such a big corp like Patagonia. I’ll definitely be shopping with these guys for a while.

Stephanie is awesome! Staff really cares not only if you love the product, but also the experience you get while shopping here

Great Patagonia store. I think it’s only 1 of 2 in Chicago (other one off Michigan Ave). I recently brought my broken jacket that I’ve only had for 4 years in to get fixed. Unfortunately they couldn’t fix the zipper but accommodated me by letting me pick out a brand new jacket in the same style for no charge. Needless to say I’ll be a Patagonia customer for life with that kind of service.

Let me start this off by saying Patagonia merch, to me, is the closest thing to a significant other. That being said, the store was a let-​down. I walked into this joint with the highest of hopes, a child’s bliss, and a feeling of pure ecstasy. I hold Patagonia to a stringent standard – above the rest – and they let slightly let me down. When I first discovered this store, I thought to myself, «Well Tom, this is it. You’re going to be put into the poor house with how much freakin’ merch your going to HAVE to buy.» But here’s the catch: the store didn’t have too wide of a selection. I oddly would’ve preferred to shop on their online store and been open to all of Patagonia’s faculties. Admittedly, I went at an odd time of season – the twilight zone between Winter and Spring. No one knows which way is up during this time; it’s wild, man. Anyways, they only had the sizes small & XL for a lot of their clothing options. Kind of odd, and honestly, it some sort of behavior I’d expect out of an outlet mall – Kenosha outlet malls, perhaps? At any rate, I walked out empty handed because the only thing I wanted was like 350 bones, and I’m not jumping around in a money vault like Scrooge McDuck. ³⁄₅ for a decently tight selection of product, but was somewhat disappointed in my favorite brand. Staff was friendly though :)
P. S. Scrooge McDuck had such a dope life. Who the hell would fill a pool with water when you can fill it with gold coins? Mogul move.
P. P. S. Duck Tales was an unreal show. Miss that shit

Good stop for an emergency when your little bit needs a jacket. I’ve been wearing here clothing since I was a kid, always a no loser.
This store closes around 7 or 8.

Love Patagonia products, but (this seems to hold true for all Patagonia stores we have visited recently) the vibe given out by the employees is not what it used to be. We don’t get the sense that the employees are wearing any of Patagonia products for their intended uses (climbing, fishing, etc.) Maybe it is true that Patagonia is now Patagucci and the employees reflect that attitude.

My hat is off to this store as well as Patagonia in general.
You see, I am clumsy. And clumsy people shouldn’t ride swings.
But I did.
So I’m on this swing because I want to impress my fiancé (now wife … score!) by jumping off. We’ve all jumped off swings as kids. Get going really good, then fling yourself off and land on your feet and in 30 years wonder why your back and ankles hurt so much. We’ve all done it.
But I’m clumsy. And I’m on these swings. And I jump off.
And the zipper of my Patagonia jacket gets caught on the swing chain.
Now, lucky for me, it didn’t pull my body back and slam my head to the ground. Instead, it literally ripped the pocket clean off. I kid you not, my pocket was attached to the swing.
My beautiful Patagonia jacket: Ripped and missing a pocket, and no one’s fault but my own.
Well folks I got back on that damn swing, because I’m a man, damnit! And I have a fiancé that needs to see I’m a man, damnit! So I get that swing going! Oh I got it going! I was a-​moving! And I leaped off!
The other pocket got ripped off.
Can’t make this up.
Both pockets. Ripped off. On the swing set. One on each side.
So now I’m Johnny No-​pockets, walking around, can’t hold my knit hat in there, and the misses is questioning my manhood because we know babes dig the long-​swing-​jump.
Crushed and defeated, I take my jacket to Patagonia.
This Patagonia.
I tell my story.
The guy behind the counter?
He informs me Patagonia stands behind all their products, and to pick out a new coat and cover the difference should there be a price differential between the new coat and my old, pocket-​less coat.
That, my friends, is how you earn 5 stars and a customer for life.
²⁵⁄₃₆₅

The staff here is friendly and super helpful. We came to just browse around and upon observation, I noticed how helpful the staff was to the consumers. They are also very knowledgable. I appreciate that a lot when the people are familiar with the products they are selling. I own a rain jacket from here and I love it. Patagonia has some really nice stuff. It is on the more expensive end, but the quality is luxurious.

Excellent location with plenty of parking (just kidding). Friendly staff and the products are amazing, with superb warranty on everything they sell!

Exactly what you would expect from a Patagonia store: excellent customer service, a welcoming environment, high quality gear and friendly staff. What more can you say? If you need some quality winter or outdoor gear then Patagonia is hard to beat.

Store Hours–
Mon-​Fri: 10am-​8pm
Sat-​Sun: 10am-​6pm

5 stars to the patiences and friendliness of the staff! Whatever they are doing to the staff to keep them so friendly and helpful is working! :D
I was shopping for a down jacket and was confused by all the offering, they honestly explain each of theirs and how well they would endure the Chicago winter to me.
I got one of their jackets and the down started coming out on second wear, and they helped me locate a replacement (thank god! the last one in the other location too).

Love the products, enjoy the atmosphere, and thoroughly appreciate the staff. The past few times I’ve been browsing, Weezer has been playing; which is great.
The clothing may be relatively expensive, but given what they do with the money, and the overall quality of every purchase, It’s definitely worth it. Not to mention every time I walk in there I want to drop whatever it is I’m doing and skip town on a sabbatical.
Based on ‘what I’ve seen, one could argue that the location isn’t the best in terms of access via car — at any time of the day — but I’ve never had trouble simply riding up to the place (hint-​hint, nudge-​nudge).

I love this store for so many reasons.
The staff is attentive and very informed on all the products in the store. There was no pushy sales tactics instead just extremely helpful people. It seemed like every item in the store had the full range of sizes from XS-​XXL which is always a sign of a well stocked retail store.
One of my favorite parts of the store is a chalk board by the front door which indicates how each member of the staff travels to work, whether by bike, cta etc. It was cool to see Patagonia’s desire to respect the environment and do their part, extend all the way to the sales staff.
The décor was fun, and the setup with the men’s clothes on the first floor and the women and children’s clothes on the second floor really helped to efficiently divide the sales staff.
As with all of Patagonia’s stuff the items I picked up are of high quality and I am sure they will last for a long time.

I love the products at Patagonia, but the staff is about the least helpful I have ever had the… ahem… pleasure of experiencing. Aloof is not the word, more like in orbit around Saturn.
I would like to think I am an affable and easy to please customer. Generally a simple hello will do and I am in total heaven. But these people never acknowledge my existence, even though every time I went in there I spent what I think is a significant amount of money. At least it’s significant for me and I would like to be treated like a customer, not a current liability that needs to be eschewed out of the store as quickly as possible.
Hello, gang! You can cut the attitude as you do after all work in a shop selling trinquets. So do I and you could learn something, like how to grow a business by simply saying something like: «Hello, welcome to Patagonia! My name is ‘so and so’.» And pretend like you mean it.