Merry Maids

They never actually left my place «clean». They would do a half job. Never wiping down door and cabinets. Missing dust and dirt in corners. And always forgetting picture frames and ceiling fans. Even after management came to check there job they could never get it right. It seems like they would always just rush though. They also would alway not be on time. They even damaged expensive furniture and took months and months of fighting with management to get it fixed. They tried to blame my dog for the damage until I told them there were camera on the interior of my property which shows them damaging the furniture.

Terrible Service. Had to fire them today. I wish I could give them no stars. They didn’t show up one week then the next week they were running behind and didn’t communicate that at all. I had to call the Elston office to get an update. Cancelled them on the spot. Do not use this service!!!

Negative stars? Terrible service. Hired them when we moved in this past September. Had them clean 4 times (would of been 5 but we fired them today). Late 4 of 4 times Even late with their stupid hour window. Actual cleaning is so so, not terrible but nothing special. They are suppose leave a card saying which rooms had special treatment (every 3 cleanings all rooms are to be covered). Card never left except first time.
Last time they cleaned I called the office & spoke with Juan, manager. He said he would call them & make sure they left the card. They left it but with no rooms checked. I called & asked Juan why no rooms were checked. He said some times they don’t do any special treatments. Really, on a 3 service cycle & some how they can skip one service?
They use a vacuum cleaner that is worn like a backpack (uses more power). It tripped the breaker shortly after they started cleaning (old analog clock stopped working). They never called the office about it. I don’t want them to play with the breaker box but to not call the office.
I’ll be calling national office.
Terrible!

I used merry maids and wished I hadn’t.
Not only did I have to leave my job to come show the maids where the hide a key was. I later came home to find a note from the maids… «we had to turn water off in master bath, sorry about key confusion, hope your happy»
They broke my facet, left a pool of water in my vanity, which warped the wood… They didn’t even finish cleaning the bathroom… Never touched the basement family room… I called to complain spoke to a manager and still have yet to hear back apologizing, or offering to pay for damages.

We were very unhappy with the services provided by this particular Merry Maids. We were locked into 16 cleaning appointments for $ 105. For a medium sized one bedroom it’s not a bad price. The problem is that their cleaning crews do a very poor job. In our experience, they only do surface cleaning, which means they don’t do the floor boards nor do they clean the cracks or corners. We had expected a really good cleaning each week but were sorely disappointed.
Eventually, we had to cancel our contract. Trust me, Merry Maids makes sure to get every single penny they are owed. I will not ever use this service again. Poor job.

This was the worst experience with a maid service I have ever had! They were two hours early while we were in the middle of packing in preparation for the movers to arrive. That caused us so much disturbance and distracted us from the packing. They arrived and were very rude and made snarky comments about the mess in the room. We gave them a task to occupy them while we continue to pack franticly before the movers arrive. One of them refused to do the task and kept coming to our stuff and moving it away in a fake attempt to sweep and clean the dust underneath. It was so annoying because she caused us to lose stuff and she continued to come back even though I told her to stop over 3 times. She was horribly rude and very snarky. She barely spoke any English but I know enough spanish to know that she was swearing and cursing. She refused every task I gave her. Their cleaning was very bad and superficial even though we asked for a move out cleaning. Their supervisor came in later and was very nice, but the rude maid, who was acting like this was all above her, continued to argue and be rude with her supervisor. She even denied that she should clean specific areas like the walls of the bathroom like the list says, and claimed that she had the wrong paper.
Worst experience ever! We ended up spending the whole day and half of the next cleaning after them.

Worst customer service I have ever experienced. They do not know how to read or interpret a simple service contract. They tried to charge me an additional fee for services for which I had already contracted (and had been receiving for over a year). It was not the first time they tried to pull this tactic, one which is in direct violation of the Illinois Consumer Protection and Business Practices Act. As a result, I gladly terminated their services for breach of contract. I advise and urge you not to hire this company; you will regret it! JDG

Horrible cleaners. Rude people. Overpriced. Have no consistency as to when they come which makes it very difficult to plan a day when they come one week at 10am and the next week at 4:30pm. Would not recommend this service to anyone.

We used this service a few times I have to say, they really didn’t do a good job! They left with the floor still dirty, oven wasn’t even touched and dirty cabinet doors… One of the girls was rude when I tell her the floor in the rest room was still dirty, she asked me :“how clean you want the floor to be?”!!! Well, I just want it to be clean enough that no debris after you just cleaned it! I will never use them again!

DON’T USE THIS SERVICE
I wish I had read these reviews before booking merry maids. I used this service because my mother had used them several years ago and had been satisfied with the job they dd… it seems like their performance has been taking a precipitous drop in the last few years. Today I had scheduled the merry maids service to do a deep cleaning of my empty condo as I have new tenants coming in tomorrow. The two women who came did an incredibly poor job —they very lightly scrubbed the bathroom tub and toilet surface (completely missing the floors, cabinet, and counters) and swept/​mopped about 65% of the floor space in my living room and kitchen — all the while answering personal calls, tossing containers noisily on the floor, and loudly gossiping with one another (HELLO! if the customer’s right there at least try to act like you’re working). When they were «done» I asked them to redo a few things and before I could finish looking over the rest of their work they left! I called the manager and complained and she sent them back to do a better job (I asked her if she could send others because these two were clearly not competent but she said it’s their policy to help their employees «learn from their mistakes» what about the customer? I paid for a cleaning service, not an after-​school mentoring club!). The two cleaners came back VISIBLY annoyed but I finally got my bathroom properly cleaned, however I just discovered they didn’t clean the closet or the cabinets so I’ll be doing those tonight…
This is an incompetent service and if they’re your only choice, you’re better off cleaning your own place and paying yourself the $ 100/​hr
I whole-​heartedly echo the previous warnings STAY AWAY FROM MERRY MAIDS

FRIGHTENING! I am home working while the team was working. I passed by the open door to my bathroom to see the person splashing water from the bathroom sink up onto the mirror to get it wet and clean it.
Walls, back splash, etc were getting wet all over.
I’ve never seen anything like this… thank goodness I only have a few more cleanings on this package and I am done.
Look elsewhere for house cleaning.

We used them several years ago and was pleased with the service. I thought I’d try again.
I called for an in-​home estimate. They said someone would be by at noon on Saturday. At noon I got a phone call for a phone estimate. We discussed that this was supposed to be an in home estimate. I was told it was a «miss-​communication». WRONG, it was very clear that someone was going to meet me and see what needed to be done. I tried to deal with it, but the salesman was very difficult to deal with. He didn’t want to listen to what I needed done.
I ended up calling Molly Maids and spoke to a much more cooperative person who said someone could be out for an in-​home estimate on Monday … and their per hour cost is $ 17 per hour less.

Frankly if they can’t be bothered to show up to a preliminary consultation, or even call to tell me they would not be coming, then they are not worth my business.

I only wanted them for a deep cleaning and the windows once a year. I keep my place pretty clean, but I wanted them to do the things I don’t have the time for. Last year, they were OK, but almost three hours late. And not very cheap.
This year: a) they never called to confirm the job. I called to schedule and was told that they would call back for the details. Never did. b) I called to confirm and reiterated what I was looking for. They quoted a price. I agreed. c) They were about two hours late. d) The two women didn’t have the orders for what I wanted. I called and was told that what I wanted was $ 100 more than I was originally quoted. (Saying exactly the same thing: A deep cleaning and the windows.) e) They got to work and within five minutes broke my shower head. OK, these things happen. f) I realized their idea of «deep clean» is my idea of «surface dusting.» Which I can do pretty fast and save myself the hundreds this was costing. g) I called the company a second time to ask them to communicate clearly what I was paying for. h) I went into my bathroom to wash my hands and found that one of the ladies had used my toothbrush to clean the hair catcher from the bathtub. (It was all lying in the sink: toothbrush and hair catcher together.)
This was all within about a half hour. I called the third time and said, «Thanks, but ask them to please pack up.» So, I’m doing the deep clean, and I’m out one toothbrush and the shower head. (The company did offer to pay for the showerhead, but I just wanted to be done with the whole thing.) That’s it.

We called on Monday for a Wednesday cleaning. I am leasing out my condo for the summer, and my housekeeping leaves something to be desired. They immediately scheduled a walk-​through for 9:00 Tuesday morning.
Monique arrived on time and was very friendly and informative. She took a look at the place, explained their services. After asking what we wanted done, we got an estimate. She said she needed to hand the information off to the scheduler, and we should be hearing from them soon.
This is where they started to falter. No one ever called us. We called them around 5:00 that day, and they told us someone would come between 12 and 3, but that they would call us in the morning to give us a more specific time. That didn’t happen either. We called them again at 11:30, and they said someone would be here in a half hour. Luckily I was around to let them in, but it was frustrating.
The actual cleaning was great. It wasn’t cheap, but there were two people here for almost two hours doing a really detailed job. My place has never looked so good.

Unfortunately Unilocal requires that you give 1 star, should be ZERO stars
STAY AWAY from Merry Maids!!!
I wish I had read the older reviews before I hired Merry Maids I would have saved myself a lot of aggravation. I hired a maid service because I have a newborn and a job and I didn’t have time to keep my home as clean as I would like and 2 out of the 5 times that I had them clean, (the 1^st time and last time) they didn’t show up, I didn’t even get a call to say they were going to be late, I had to call looking for them. I should have canceled my service when they didn’t show up the first time, but gave them another shot, I regret this.
I only hope that my aggravation will help someone else

I was able to book at the last minute, they were on time, and the move-​out cleaning was done well in 1 hour for only $ 97. However, I would never work with this company again due to their overal incompetence on the billing. Upon scheduling the service, I gave them a credit card number, etc. The next day (as I was in the middle of moving) I received a call that their system had garbled the credit card number and I needed to provide it again. Therefore, I called them back later and once again provided my credit card info — and then for 5 weeks never saw a charge come through and never heard anything from Merry Maids. 5 weeks after the cleaning I received 2 messages saying there was a problem with my credit card (clearly on their side) and I needed to provide it once again — which I did again and confirmed that somebody had indeed entered the information incorrectly on their side. Then, 4 days after I had paid (and confirmed the payment on my credit card statement) I received another call from Merry Maids asking me to provide my credit card info.
I’m sorry, if you’re (repeatedly) too incompetent to take down a credit card number and get paid for the cleaning services you provide you just shouldn’t be in business. The cleaning was fine, but I have very little need to ever use this behemoth chain every again, surely there’s somebody out there who actually wants my business?

This place is the worst ever. If I could give them negative stars, I would.
I moved into my place about 5 yrs ago and out moved 2 subletters and a dog. I wanted my place to be spotless before I officially moved in so I called a bunch of cleaning services and decided on this one. They — or I should say — she came the next day.
I was unhappy when I saw that they only sent one person. The lady walked in and asked what I wanted her to do. (Allow me to remind you that my place was completely devoid of any furniture or objects but still filthy from move-​out crap and dog remnants.) Are you kidding me!!! Clean the place! She did a half-​assed job and since you pay by the hour for this service, she totally wasted time and used the phone a few times. I paid $ 180 for 2 hrs of this lazy bleepin bleep to clean my 2 bedroom. Ridonkulous!
My brother also hired this company several times before he fired them for eating all of his wife’s delicate homemade cookies! God knows what else they do when ppl aren’t around to monitor their behavior.

We contracted Merry Maids to clean our new condo. They provided us with a quote for bathroom and window cleaning. They were only able to clean half the windows as they didn’t have the right equipment. Annoying but nothing to lose sleep over. Obviously we contacted the main office to ensure that they only charged our card for half of the window cleaning balance. I couldn’t possibly have forseen what a horrible experience this was going to be.
They were petulant and hostile right from the off, even hanging up on us on several occasions. Eventually due to our persistence they offered a $ 75 discount (which was still less than half the balance) but even getting that was like pulling teeth.
These people are an absolute disgrace and an absolute nightmare to deal with. I really hope prospective customers will do themselves a favor and look elsewhere.

This branch of Merry Maids used to be pretty decent about a year ago. I moved to a new location and tried to transfer my service. The sales agent they sent (Eduardo) was condescending and insulting about the condition of my living space. The price he quoted me was much higher than I’d been paying previously, although the new space is not much larger than the old one.
Previously they had always sent at least one overlapping person between visits so that my requests from the first visit were carried down. This time I recognized nobody and neither of them spoke any English at all. I had very detailed instructions to give them about what should and should not be touched, but as neither of them would listen to me I had to make them leave. I can understand that most of the folks in home cleaning these days only speak Spanish. This is normally fine with me, but for the very first visit to a new location it makes no sense at all to send nobody who can communicate with the customer.
One of them started spraying something in my shower even as I was telling them to get out of my condo. She did not wash it off before she left, and left my bathroom all torn apart. Whatever it was (orange stuff in a bottle) it caused an extremely violent allergic reaction in me.
I spoke with Lisa at the customer service office. She was quite hostile to me. She said that most people liked the changes they’ve made in the past year. I don’t consider removing all employees that I can communicate with, switching to chemicals that cause immediate allergic reactions, and then jacking your prices a change in the right direction.