McDonald’s

This is probably one of the worst McDonald’s in Chicago. The service is horrible and they either getting the order right are they don’t have what I try to order. They are always out of all ice cream products, which means they are just to lazy to clean the ice cream machine. Hope this one is on the list to close.

Not sure if this McDonald’s care at all about cleanliness or customer service. With their proximity to McCormick center this franchise should be embarrassed. Waiting for this one to renovated before going back. The toilet seats were horrifying.
Stay away

Rude. Ignorant. Horseplay. Said I dont have any money on my card when I have enough. Went inside to their atm and withdrew cash infront of their face and they just laughed n went to hide in the back.

Never gave mcdonalds low stars. I’ve eaten here 20+ times and got diarrhea twice now. I think they not making profit and using old food through day. I asked for manager… alfazo Harris. Plus no refills on soda. This is def not a mcdonalds in my book.

The drive thru service there is horrible! They can seem to get the orders correct when your ordering and even by a miracle when they get the order right the person that fills the order still screws up. Not mention their poor customer service and these are the same people that are asking for a raise. PLEASE STAY AWAY FROM THIS LOCATION THEY SUCK!

Everyone knows McDonald’s is notorious for getting orders wrong. Sometimes that’s understandable. But this one can’t even get black coffee right. Even when it’s all you order. Twice I ordered just black coffee and when I got home I realized it had sugar and cream in it. Hard to believe. This made me stop going to all McDonald’s restaurants. Best 2 months of my life so far. Keep your bad service.

This is pretty much the only restaurant in this area, so it can get pretty busy. The pros are 24 hours, pretty fast with orders, a lot of parking and its convenient. Cons are it sometimes gets too crowded and with the crowds it can get run down. Employees are nice though and they usually get my coffee orders correct

Always immaculate with a helpful, efficient staff. 24 hour drive through as well as pleasant large area for customers to eat in. The completion of jazz artist, Bronzeville VIPs from the 50s is wonderful to see. By far the most pleasant McDonald’s in which to enjoy a very good cup of much needed coffee with the husband before continuing a day of multiple errands following my lab work.

drive there to buy some ice tea which is in the drive thru menu… but they said they dont have it…

I wish there was a no star option! Ghetto employees! We couldn’t even place a simple 2 parfait order because of them laughing in the background and fooling around. I could barely understand there English that’s how ghetto she was talking. 1^st and last time I come to this Mcdonalds.

We had a very upsetting and insulting experience with McDonald today!
We went to this McDonald located at 2525 S Martin Luther King Dr, Chicago, IL 60 616 for lunch on Feb 9, 2014.
We ordered 40 pieces chicken McNuggets, 2 Big Mac, 1 medium coffee, 1 large coffee, 1 large soda, and then we asked for a cup of hot water. To our surprise, we were told that they had to charge us for the hot water and it’s $ 0.77 for a small cup, $ 1.31 for a medium cup and $ 1.42 for a large cup of hot water!
We ate at McDonald a lot, and it’s the first time we were ever told that there was a charge for hot water!
The server Janet Acevelo was very rude, when I asked her for her name, she told me her name was Carmen, and when I asked for her last name, any girl who worked there told me her last name was Jones. I was treated like fool there by there McDonald workers. Finally the manager, Michelle Brooks came over and asked me what the problem was, I explained everything to her and asked her why the price of hot water was not listed on their price list there, and she said that they were charging for the cups. The price of the cup alone was same price as the coffee! And when I asked for her name and the name of the rude employee named Carmen Jones then I realized Carmen Jones was Janet Acevelo instead. So I confronted Janet Acevelo and asked why she gave out a fake name to me, and she said that she did not have to give me her name if she did not want to. Yes, she could have told me that she did not want to release her name, but she should not give me a fake name!
We went to McDonald a lot, and they always give out free hot or cold water with our orders, and this experience was very frustrating and upsetting! And worse of all, they treated me like fool in front of other customers, by giving out fake names, one employee told me the first name and another one told me the last name and both were fake names, and they found it very amusing and were laughing at me! This was extremely insulting to me!
Customer service is very important nowadays, even though theses employees might think that they did not have to treat us with respect, but they could not make fun of us, especially in front of all other customers! Being an oriental woman myself, I believed these employees were very discriminating and rude!
I hope they could do something to improve customer service!

I can only vouch for the drive-​thru — if the line is long stay away! I’ve been stuck in this line waiting for a coffee for a long while. The service is always friendly and orders accurate though.

Attempted to have breakfast at this McDonalds on Sunday morning. A lot of customers waiting at counter — no discernible lines. Staff were confused — waited 10 minutes and observed no orders taken from anyone during this time. Observed who appeared as manager to be rude to a couple of patrons who were seeking to get their orders corrected. Food was pushed at one person without a thank you. After 10 minutes left without placing an order. Very disorganized. Manager needs to be trained on procedures and customer service.

$ 1.8 for regular coffee…$ 5 for 5 chicken wings… hmmm

I know I know… who writes a review for McDonald’s?
But when you have a long strand of HAIR in your breakfast sandwich you kinda feel like you need to warn other people…
I think that’s my punishment for eating there in the first place after a long stint of avoiding the franchise. I mean come on it’s not even real meat.

I live between two McDonald’s locations, it would be a toss up as to which one is closer, in any event I choose to make this one the go to place. Compared to the one on 35^th., it’s cleaner inside and out. They maintain the grounds, and the parking lot is free of trash.
They get my order right 99% of the time, and I prefer their items over Burger King, you’re either one or the other. I’ve also learned from experience you marry someone that prefers the other.
Hey it’s fast food, odds are it’s going to taste the same, so reviewing it isn’t going to tell you anything you don’t know about the food. What I can tell you is this one is pretty clean and efficient. Maybe something to do with being located by McCormick Pl., you have to figure on the conventioneers having some standards. The one on 35^th., seems to cater to the neighborhood drunkies that wouldn’t notice if their order was wrong.

I like this McDonald’s it is clean, the cashiers are nice and the food is fresh!
I don’t have any complaints and its not a McDonalds that I frequent that often but when I’m in the area I do go to and like this restaurant!

If you have a choice, go ANYWHERE else.
Staff is rude and condescending.
NO REFILLS on drinks period. I even asked to see a manager to ask why. He just said, «We don’t do that here. Buy another drink.»

Horrible service and they always get the order wrong. We ordered hamburger with cheese and ⁴⁄₅ times, it doesn’t come with cheese and we paid extra for it.
Then the fries problem, they serve broken fries, stale and greasy with 1000g of salt. We understand it’s McDonald, but service and food could be improved!

Ok, so I hardly ever go to McDonalds – and when I do, I usually go for their soft serve ice cream… it helps me with a craving for sweets, and it’s «better» for me than heading over to Marble Slab, mixing in a snickers bar with my ice cream, and spending 5 bucks.
1 star for being closeby
1 star for having decent evening hours
That’s it. That’s all you get because you NEVER have ice cream. How is it that you never have ice cream!!!