Mariano’s – Roscoe Village

I love all the Mariano’s location but I especially love this one in particular. It’s right by my job and by the expressway which is a plus. Today I got my shrimp grilled and put them on top of my salad .It was sooooo good the shrimp was fresh and so was my salad. Their chocolate cookies are awesome as well !!

I normally love Mariano’s (things are typically very fresh with a large selection and competitive prices), but this particular location is kind of terrible. The selection is smaller, the store seems more run down, and the last couple times I’ve stopped by, there was a very limited selection of produce and seafood (which is what I typically purchase when menu planning for the week). The last time in particular had me muttering «I hate this place» under my breath — I’m not sure if there was a plant apocalypse or what, but huge swaths of the produce section were COMPLETELY barren. It was bizarre — it reminded me of how the grocery store looked right before Y2K when everyone thought the world was ending, but WORSE. It was also jam packed with patrons who also appeared to be rather bewildered at the lack of vegetation in the produce section. Will try to avoid this Mariano’s at all costs going forward. If you are a ‘center of the grocery store’ kinda shopper, I think this location is probably fine for you, as long as you don’t mind the lines.

I love Mariano’s. They have a great selection of just about everything. I have ordered cakes and treats from them. My last cake order unfortunately was made wrong, but the Store Manager gave me a refund which I asked for in a gift card because I wanted to give them my service back. I’ll continue to shop here. Customer Service is GREAT!

This is a review for the deli only. l like the whole concept of Marianos but even though the deli workers have always been polite, the store on Roscoe/​Western has got to have the worst deli service in the city of Chicago. ESPECIALLY DO NOT COME HERE if you’re going to buy Prosciutto! It’s like rolling dice, for you to get someone behind the counter that knows how to slice prosciutto. Even worse if they have to open a fresh prosciutto and they have to trim it! I blame this totally on poor training and management. It’s frustrating that I would have to drive an inconvenience distance just to buy prosciutto when there is such a well stocked deli half a mile from me.

I’m still a huge fan of Whole Foods, however Mariano’s seems a little more «honest» than Whole Foods. (Especially after the price raising debacle, that I witnessed first hand at Whole Foods.) HUGE grocery store with Organic produce and foods as well as cereal and snacks that and excited to have one coming to my neighborhood!

Hardly anyone shopping at this 8:00 A.M. hour, I was able to get through with ease. I saw the other reviews about the store being messy or lack of food stock. I didn’t see any of that, in fact the store is fully stock and clean. I don’t know if this changes with later hours or weather permitting. Prices are a bit higher than what I’m use too. I was impressed with the selections they have. Unique items I can’t get on the south side. If I’m in the area I will definitely be back.

Good ol’ Mariano’s on Western. They’ve got the biggest selection of LaCroix a girl could want. I found tangerine yesterday! Plus fresh squeezed OJ, nice floral section, good salad bar, and the list goes on.
The real reason I wanted to write this review was to give a shoutout to the two employees in the produce section who were having a boisterous, heated, near-​philosophical conversation about the Chicago Bulls yesterday morning. They made me smile. Props to Mariano’s for hiring some real people.
The only con I have about this location is the lunchtime swarm of Lane Tech kids. Go somewhere else, awkward lanky children! No one wants to hear about how mean Mrs. Oglethorpe is.

Love this place. Great selection of everything… from produce to fresh bread to meat to nuts. I have been coming here since it opened and want to talk about how great their customer service is…
1) I had to place an order for a cake last week and the first thing I noticed when I called is that I spoke to a human being on the first ring instead of machine.
2) Every time I ask an employee where a product is, they stop what they’re doing and walk with me and we find it together. I took this for granted until I was at Jewel a couple weeks back (it’s closer to my place and I was in a rush) and all I got was a point and «I think it’s somewhere in aisle 9.»
3) I ordered cupcakes for a 16^th birthday and asked for «16» to be drawn on each cupcake. She quoted me their custom cupcake price and I agreed to pick them up the following Tuesday. When I picked them up, she told me that she would feel too guilty charging me the increased price for custom cupcakes since it took her so little time. She charged me the standard rate when she definitely did not have to.
Mariano’s will continue to get my money over any other grocery chain.

I am hooked on their coffee. omg the experience at vero is so awesome. when I come in I always look for daniel. he is so sweet, remembers my name and my complicated drink. and he always has a smile and takes time out to ask me and everybody else how our day is going. great job. I always avoided vero before because of the rude guy who always rolled his eyes at me. now when I stop in I always grab my java from daniel, or the blonde guy who looks like a skater. he too comes up with the most amazing concoctions.

this places needs a overhaul on the way they have Items set up ! it’s just a mess ! the produce area mainly ! the lettuce area is so dirty and messy .
Sale items should be at a easy place for customers to get them and not constantly at the top most shelf ! it’s not easy for short people !

Seriously! What’s wrong with this location? Total chaos and mess. I went there again to get a fresh juice as they advertise in the store and the counter next to the ice cream and the, hot drinks bar. And they tell me that they do not offer fresh juices, eh? What’s all that banners around about their juices and ingredients and prices to order then?! I double checked and asked many times. You sure? All the fruits and veggies hanging behind you are for nothing. She said yes, I am sure and well, I am sorry. They simply offer one pre-​made juice a day. That is today you could get a watermelon, Apple something else juice made this am somewhere, hopefully in house. She wasn’t sure… what a mess!!!

I love this place.
The staff is helpful, and mostly, friendly. Produce, meats, cheeses, and dairy are always fresh.
The flower department is amazing! Totce thank you for the friendly smiles and the beautiful arrangements. Totce is always willing to give advice or make something for us using the 3 for $ 12 flowers.
Mostly, I love this place because of the organization and flow between departments. To me, the store just flows in a logical order. Everything has a place and everything is in it’s place.

This Mariano’s location always seems busy – even around non-​holiday days.
That’s not necessarily a bad thing because I found the staff still helpful as ever even when the place looks likes everyone is shopping for the apocalypse.
Sometimes the produce isn’t stocked as quickly when the bins get low, but I’ve always asked if there more of certain items and have received help and more of those items immediately.
I especially like the fresh herb selection. The quality is great, they have more choices than Jewel and the prices are lower than Whole Paycheck.
I’ve never been disappointed with their butcher section either – short ribs, lamb chops, ground beef… everything has been great quality and priced reasonable.
Their layout seems a little cramped to me – or maybe it’s just because this place is always busy. But I do like Mariano’s and the variety of products (including local products) available. Including my local fave – Rare Bird Passionfruit curd!

Out of rotisserie chicken at 7pm 3 days in a row…
No grill.
Poorly stocked
Always out of stuff around the holidays.
If you like to eat exotic meat like duck and buffalo check the experation date and make sure there package is not tampered with @this store.
So I walked in 3 days in a row looking for a rotisserie chicken. On the 3^rd day I was so furious. Having had good luck with customer service from Marianos at other locations I asked to speak with the Manger.
I explained this was my 3^rd day I haven’t gotten what I wanted from your store it’s only 645. There was at least 5 people who asked for chicken and waited for her with me. She quietly listens then proceeded to apologize for the inconvenience. She did not offer to put more on the rack to cook. Instead she continued to talk about how a computer system tell her how many she can make in one day? Lady your job is gonna be controlled by a computer that will make me a friggin chicken when I want soon. So you are not a Manger that you claim to be. I walked to Jewel they were out as well but the man behind the counter said to me «if you don’t mind the wait I’ll put some in» then he told me «about 45 min «. I was happy.
I live on Addison, 3 min away from this store. I will avoid it at all cost. There is 3 jewel’s who offer organic food as well, a Whole Food and a Trader Joe’s. Better believe that!

Updated January 4, 2015:
This is my email sent to their corporate website (via «Contact Us») after my visit to the Roscoe/​Western store ¼/​15, plus several pictures uploaded as well.
«Greetings — I have been a loyal Mariano’s customer ever since you arrived in the Chicago area. Imagine my delight when a Mariano’s opened in the old Dominick’s store at Western and Roscoe. I have been a regular customer since the store opened, plus I go to the stores on Lawrence and Ashland. These comments are specific to the Western/​Roscoe store.
After the first six months or so, no problems. I was able to get high-​end meats and fish. Then the high-​end meat was gone, so I started to get my meat (again) from Gene’s in Lincoln Square, Paulina Meat Market, and even Jewel.
Then I had two experiences with buying fish and seafood. Two times (one time during an embarrassing dinner party at my house), I opened my purchases of seafood from Mariano’s and it was bad. I mean REALLY bad. Both times I notified the store, to which they told me to bring in the receipt, but really didn’t have any response when I asked if they were going to check the remaining scallops that were in the case. Nothing. I have stopped buying any fish or seafood from this store.
Since then, this place has been on the decline rapidly.
I just left there (Sunday January 4^th, 2015). Now I know it’s a Sunday and I know it’s after the holidays, but this place was a complete mess. The shelves were a disaster, many were empty, there was hardly any chicken or milk; there wasn’t even any spinach. Seriously? The place was filthy. I heard other customers saying the similar things about the condition and availability (one woman saying to her friend „it’s like they haven’t paid their bills“)…
I mentioned something to the service desk and she said, ‘no one has said anything’. Ok, but I just did. I asked if she — or anyone working here — had walked around the store today, because it is that bad, and she said she would notify the manager.
I took pictures of this mess and will be posting them on Unilocal,because this store is seriously mis-​managed as compared to your newer stores. I’m wondering if they’ll also be declining after the honeymoon of the first six months is over.»

To start, I’m a big fan of Metro Market in Milwaukee which is under the same company. I love their marble cake. We’ve gotten it a number of times for family birthdays.
When it came time to plan for my son’s long overdue baptism, I knew that I wanted a cake from here. Ordering the cake was super easy and straightforward. How have I never ordered a cake from the grocery store before? In addition to cake, I ordered fruit and veggie trays too. These trays were gigantic and tasty. I got the largest tray of fruit for our 20 or so guests. I could have easily ordered a size down on it. My brother took home fruit for his family and there was still plenty left over. The veggie tray was reasonable in size with fewer leftovers, but still delicious with the spinach dip. The cake and trays were easy to order and pick up. I had a great experience with their bakery and deli departments on these. I got a catering menu which had some other tasty items too.
Besides the catering, I like the store in general. Their dark chocolate chip cookies are so good. They also have Goose Island soda that we looked so hard to find and finally located. Their prices are higher for sure, but if you’re looking for good cuts of meat and specialty items, I would go here first. Their bakery and deli are also awesome too.

I know I have already proclaimed my love for Mariano’s but it is 100% necessary to give some special love to the floral department of the Roscoe Village Mariano’s.
So for some reason I thought it would be a reasonable idea to teach myself how to make a 10 foot floral garland for our wedding ceremony. And to do all of the table arrangements myself for our wedding reception. And to do all of the table arrangements for our rehearsal dinner. I must be crazy…
Anyway, the floral ladies hooked. it. up. I had stopped in over the weekend to do a test run of the garland and they helped me pick a few different options to see what would work best. I came back that Thursday to make all the real things and they sold me all the greenery at cost (!) and helped me pick out flowers that would keep until the big day on Saturday. No one could believe the flowers were from a grocery store or that it was a DIY project. And I can’t believe I was able to make a 10 foot garland for under $ 15 worth of greenery. I can’t wait to get our pictures back from our photographer so I can bring them by the store.

This review is for the Squeezd juice bar only.
Outstanding!!! Glad Mariano’s has this in their store. The juice/​smoothie options are fantastic and it’s nice to have such a healthy option near my home!

A confusing produce setup was difficult to navigate. Seemed like they were trying to give Mariano’s the quality of an old world street market with produce carts sans vendors.
Note to Mariano’s: elephant/​giant garlic is mild and carries little «garlic taste». You should carry at least one other kind of garlic.
The piano guy was whaling away, he added to the Mariano’s experience.

I love shopping at Mariano’s .that being said– let’s start with the parking lot– can these spaces be any smaller? They need to be expanded.
Produce and Meat Departments are the best around and decent prices, better than what you can get at Jewel, Strack– or the former Dominick’s.
The store employee’s need their own space for their breaks– they take up table space that should be used for shoppers that care to eat from the salad or soup bar… speaking of the soup bar– that thing is a mess most days. there is soup splattered all over the place, they run out of soup often around 6PM, and don’t refill in a timely matter. And it is hard to pour soup due to the crazy plexi glass over the soup buckets. I like the soup, would like to see more choices though.
I did get food poisoning from what I believe was some bad chili at Mariano’s. I told a store manager about it, and they were sorry and all and said they would check into my claim, and gave me a free soup and hot food meal on my next visit.
I like their return policy– if you have a problem they will take anything back, no questions asked. The Managers are all very nice and so are the employees. I hope the people that run Mariano’s will read the reviews here and tweak the store accordingly.