Lite Site Express Ltd

Made reservations and was called 6pm the night before the move and they told me I can’t pick up the uhaul at the time I reserved and said I could only have it for a short 2 hours late in the day. When I said I am not sure that would work they hung up on me.
Stay away from booking from this uhaul. They are very unprofessional.

Stay away from Lite Site. Do not go to this location. I reserved a truck from 4:15 — 10:15pm. The man working called me at 2:15pm and told me the truck would was ready now. I told him I appreciated the information, but would be sticking with my plans to pick up around the scheduled time. He had attitude towards me because I could not pick the truck up early (I was at work).
When I called the location just 40mins after the start of the 6 hours I had reserved (to let him know I was running a little late), he hung up on me, and canceled my order without my consent. I called back and the worker lied to me saying he lost the call, but I could hear him talking to someone else in the background. He charged $ 50.00 to my account illegaly after he cancelled my order on his own false terms, refusing to give any real explanation or reschedule– he was beyond rude to me. He cut me off and put me down personally.
I know he had no right to act the way he did. He made up a lie about my reservation and agreement and about their policies, and then hung up a second time. When I called back the man screened the call and purposefully didn’t answer. I found a different number for the location and the same guy answered right away. I was blown away with just a simple phone conversation with this man, and will never work with or go to that location in the future. I also filed a claim with U-Haul’s Customer Service. BEWARE!

I reserved a truck two weeks in advance of my move date. When I got there, they simply didn’t have any trucks. The men working at the location tried to help, but Uhaul had simply overbooked for the weekend and there wasn’t a truck available. I was lucky to find another truck nearby… for three times the price. And I had to reschedule my movers.
Don’t use Uhaul, no matter how cheap they are. They accept any «reservation» that comes to them, without regard for what resources they actually have.

This business is also an authorized FedEx shipping center and is the closest FedEx drop off location to my home. I am so glad I found this location because it is convenient, but more importantly — extremely helpful!
Last month I disconnected my RCN Cable service. RCN said I could either bring my cable box to them or they could send me a FedEx prepaid shipping label to use. I figured that would be the easiest thing to do, so they mailed a FedEx label to me in the mail. I boxed up my cable box, slapped on the FedEx label, dropped it off at Lite SIte, and thought nothing more of it.
Stupidly, I did not photocopy or record the tracking number in any way.
My next bill from RCN included a whopping $ 402 for non-​returned equipment. Yep, RCN claimed they never got my cable box. I was on the phone with RCN for hours and hours trying to get them to find the box. They couldn’t find it by the serial number. They couldn’t tell me the FedEx Tracking number that THEY gave ME! Still, it’s my fault for not recording the tracking number before sending it.
Luckily for me, I used Lite Site to ship my package. I visited the location, explained my predicament, and they record the tracking numbers of all packages that are dropped off, prepaid or not. Even though I hadn’t spent a single penny at their business, David helped me find the tracking number for my package! I was able to call RCN triumphantly and give them this magical number which was worth $ 402. RCN admitted that they received the package and removed the charge from my bill.
I am so grateful for the kind and generous customer service I received. As I said, I have never spent a cent at this store and yet they took time out of their day to help me.
I wish more businesses were this great!

I have had multiple great experiences with this location.
David and Robert who work the front desk are friendly and professional. Robert came in on his day off to help me get a truck early one morning, and David helped my nonprofit foundation get the best deal on trucks I used for load-​in and load-​out of a big event. David even got excited about our event and was delighted to hear updates of how it went – and was pleased to be able to contribute.
Yes, the office is crowded with lots of stuff, and parking can be a bit tricky, but the personal service is absolutely the best around.
I will go back to Lite Site next time I need another truck, and would recommend them to friends without hesitation. Thanks, guys, for your great service!

Absolute scam.
My girlfriend and I had similar experiences to Ryan L. and Kasey B. We had a reservation confirmed for over 3 weeks now.
Less than 24 hours before the scheduled pick-​up time, the manager called saying that the van we reserved is «no longer available» because this is peak moving season. «Magically» he said that he had one more available, but that it’d cost over 2x the rate quoted on the website ($ 39/​day to $ 85/​day) and that we would also have to pick it up later than scheduled (6:30pm instead of the requested 4:00pm) and that we had to return it earlier (2:00pm rather than closing time). We said to just keep this reservation for the time being until we confirmed.
We took some time to research other options and found (from U-Haul’s own reservation site) that U-​Haul guarantees the reservations and offers a $ 50 compensation to changes in time or location. We called back and the owner started to get irate and said that the time was never «confirmed» and that we had already changed the reservation to the new time. This is where it started to appear like a bait-​and-​switch scam, so we asked for his name. He completely refused to give it to us (which is a glaring red flag) and instead gave us an ID number (#19 536) that we’re not even sure is correct. He promptly hung up the phone right after telling us to call other U-​Haul locations.
We tried calling back to cancel our reservation about two minutes later and no one picked up.
What jokes. Don’t give them any of your business.

I had a similar experience as Ryan L. and Kasey B.
I originally made my reservation on July 12^th requesting for 2 days of use, starting July 30^th. I understand that it’s subjected to availability, but when I made my reservation almost 3 weeks in advance, I don’t see why this would be a problem.
Less than 24 hours before the scheduled pick-​up time, the manager (Rylan Beeman???) on the 29^th, telling me that he cannot rent the cargo van to me for two days because this is peak moving season. The problem is that we’re moving from a one-​bedroom apartment to a studio (Evanston to Chicago), and the Evanston landlords wanted us out by 10am on July 31^st and we cannot move into our new apartment until the 1^st at around 9am. This means that I HAVE TO rent the van on the 30^th and return it on the 1^st. I’m already asking a friend if I can temporarily store some of our items at her apartment. Rylan then asked if I have access to other storage spaces. I said I do not. Then he said that he’s trying to be accommodating and asked for me to change my reservation to a later pick-​up time and to return the van no later than 2pm on August 1^st (less than 48 hours) for $ 85 a day (as opposed to my original $ 39.90 a day quote). I was caught off-​guard so I agreed to it for the time being so that I could have time to research other options.
My boyfriend and I found that U-Haul’s website guarantees reservations and offers a $ 50 compensation to changes in time or location. We called Rylan back a little bit before 7pm, and he would not give us this compensation and instead tried to tell us that the earlier pick-​up time was never confirmed and that we had already changed the reservation to the new later time («this is what it said on the computer»). I tried to get Rylan to look at the history of the order, but he would not do it. Then I asked for confirmation of his name, but he would not give it to us. He said that it wouldn’t change anything. We insisted for his name, but he would not give it to us. Instead, he gave us an ID number (#19 536) and hung up the phone with us after telling us to call other U-​Haul locations.
I tried calling back to cancel our reservation, but no one picked up the phone. It seemed as though they were avoiding our calls. So I had to get on my computer and cancel the reservation that way. Then I filed a formal complaint with U-Haul’s customer service. Vicky, the rep that I spoke to, said that the company will get back to me within 24 hours. I also subsequently filled out a new reservation with the Evanston U-​Haul location at Dempster. Here’s hoping that everything will go well tomorrow…
I would not recommend this location to anyone. Take your business elsewhere.

Office was dirty and gross. Man behind the desk was rude and condescending to everyone.

My experience is comprable to Ryan L. That lovely man called me this morning to tell me that my rental was going to be 3x the rate i was quoted (24 hrs before my move). When i told him this was ridiculous considering i made the reservation a MONTH ago, he got very very rude with me. He then «put me on hold»…apparently this office doesn’t understand a hold button because i heard them say.“She’s so nasty. i hope i’m not here when she comes in. She’s a liar, she’s not moving herself.” So. after this lovely convo, he said he’d have to call me back and hung up on me. I got a call back about 3 minutes later, but they obviously pocket dialed me. so again, i listened to their conversation about how they «definitely weren’t giving me the local rate. hell no.and she’s the type of person that doesn’t understand how to move». Let me tell you something, Lite Site. I’m the type of person who IS INFACT MOVING HERSELF. ALSO, I work 50 hours a week, I’m in grad school, and BARELY have money to spare. So, THANKS, for the lesson on myself… but I’ve got it. Also, I made 2 formal complaints with Uhaul and was given a voucher for my rental. So hey, lite site, suck it. and learn how to use a hold button.

If I could give give less than one star I would. My experience was awful. A man called less than 24 hours before my move to tell me that my truck wasn’t available for the 2 days I setup weeks ago. He didn’t apologize and told me that he could look at putting me into a 24 hour truck. I told him that it was unacceptable to call me on such short notice considering I booked weeks in advance. He snapped back and got catty on the phone about how it wasn’t his fault and this was the process. It ended up he called back and I could get the same truck they just gave me a different rate that was more than 2x what I was originally quoted. I cancelled my reservation and called the Uhaul in Evanston and they had they were able to accommodate me with my original request and at the price the website quoted.

I have had to rent several U Haul vehicles this spring and summer. Lite Site is by far the friendliest and most convenient U Haul place I have EVER been to. Not only are they polite, but they treat you as if they’re glad you’ve come in and chosen their store unlike every other U Haul store I’ve been to.
They were very nice despite me showing up really late for my pick up and needing to change the times of my rental. They even helped me out by not charging me a late fee when I dropped off the truck a little late.
THIS IS THE ONLY UHAUL STORE I WILL RENT FROM UNLESS I LEAVE THE CITY.

Used them to rent a U-​Haul van. Had to wait about 20 – 40 minutes because it was first thing in the morning near the end of the month. They shouldn’t make reservations for so early if they can’t practically honor them. Nonetheless, the people running the place seemed friendly and to treat people well – unlike what I found at the Howard and Chicago location. I would probably go back to this location, but try to schedule a later in the day pick-​up.
Given the low impression I have of U-​Haul, they seem pretty good.