Jo-Ann Fabric and Craft Store

I love this Jo-​Ann Fabric & Craft store; it’s my go-​to for all my Pinterest dreams and Etsy recreations come to life. The store is always bright and clean when I visit, shelves stocked well, and items are easy to find. Not to mention Jo-​Ann mails and e-​mails great coupons — I’ve currently got 3 for 40%, 50%, and 60% off any regularly priced items, plus one for 20% off the total purchase (I don’t think you can combine them, but all still great deals!). If you forget to bring them and you get a nice cashier, sometimes the staff will even scan coupons lying around the register for you.
Jo-​Ann lives up to its name with lots of fun fabric materials, a large seasonal section in the front of the store, and sections for knitting, crocheting & sewing, baking, jewelry making, wood, paper & photo crafts, foam, paint, glitter, etc. and all the supplies you need to work with them. Staff are visible around the store and approachable, and I’m usually asked if I need help finding anything as I browse around without having to seek anyone out. This location also has in-​store classes for things like knitting, sewing, and more. I come here whenever I have a creative project I’m working on.

I was at JoAnn’s yesterday to pick somethings for my Halloween costume. After getting my fabric and other various things I proceeded to checkout. I was helped by Rosemary, she is awesome! On top of helping me out she also had to deal with answering the phone and helping other customers with their issues. She was very apologetic and I was patient as I have worked retail so I know how hectic things can be. She also figured out why some of my items weren’t coming up as the correct price and walked me through my receipt item by item. Even though I was there for over 20 mins, Rosemary maintained to utmost amount of customer service I’ve seen in a very long time! The only thing I would say, considering it was the day before Halloween I felt there should have been more people working as there were only 2 cashiers and the line continued to get longer.

One of the very best retail experiences I have ever had. When I was walking into the store I met Claire. All I needed was a special zipper to take to a tailor and she took her time to show me the right thing purchase. Very positive attitude and very knowledgeable putting the customers needs as a priority. I recommend Clair to be the national trainer for Jo-​Ann Fabric. Amazing person and fantastic experience.

This place is awesome. The employees are nice and polite. They are not annoying and don’t keep bothering you with offers or deals they have going on that day every so often. They politely ask if I need help. They help when I do and let me be when I don’t. They have everything neatly stocked which makes what I’m shopping for very easy.

I am writing this as I am waiting in line to check out on a Saturday afternoon. There are at least 10 customers waiting in line to check out with only one cash register open. The wait is unacceptable. This store definitely needs better staffing. It is ridiculous to wait more than 30 minutes to check out. Will be taking my business elsewhere.

I found what I needed — for cheap — to complete my DIY Halloween costume! My only complaint/​surprise was that while their selection of fabric SEEMED robust and I EVENTUALLY found what I needed, the prices varied so greatly. In most cases I couldn’t understand why a yard of simple cotton fabric was nearly the same price as fleece or flannel. All the random stuff was on sale which is fine but plain olé’ cotton… expensivo! Good thing I needed the random cheap stuff!
got asked once for help, to which we declined, and were gladly left alone for the rest of our visit hunting down my fabric. The lady cutting the yard was quiet and didn’t say much other than «how much do you need?» Also fine. The lady at the register was friendly and polite.

If you are looking for cheap holiday decorations, or fun arts and crafts projects, this is a great place to go!
While a lot of related stores seem empty, dirty, and out of date, this location presents a refreshing change. Maybe it is because of the city-​based location, but the store is bright, clean, full of merchandise, and always a good way to spend an afternoon creating projects.
*Helpful Hint: Before buying anything, do a quick Google search for coupons or sign up for their Monthly Newsletter. You will almost certainty find a coupon for an extra 20% off of your total purchase.

This is a great store. I planned my daughter’s 6^th birthday party here and got the dates mixed up and planned the party for the weekend before I was supposed to. I called Gaby at the store in a panic a few hours before my party was to start explaining and saying all our guests were about to arrive there in a few hours, could they help me and host the party there anyway that day? I told her I did not even care if I did not have an instructor and I would do the clean up and mop the floors, whatever. She got it together for me and found an instructor and everything! The instructor was also super nice, doing whatever it took to make sure the kids did not feel rushed or anything. Above and beyond the duty! The end result was my daughter’s birthday party was saved and everyone had a great time! I would highly recommend. We always love these types of crafts stores anyway, but now we are customers here for life. We have always had great service here but now, this is just about as good as it gets!

I bought something at JoAnn and didn’t realized the item that I bought was damaged until two days later. So I went to this JoAnn and tried to return it but their manager Claire refused to do it and blame me that I damaged the item. I told her I didn’t do anything with it and I didn’t open it. She told me that she can’t sell the damaged product to the customer and there is no proof that they sold me the damaged product. And of course I have no proof that I didn’t damaged the product myself. So now I came home with the damaged product that JoAnn sold me and I am extremely unhappy. JoAnn didn’t even care about their customer at all. Really bad customer service. Try to blame customer and didn’t want to solve the problem. I will never shop at this JoAnn store again. Never. This JoAnn didn’t deserve a one star review but too bad that I cannot give anything lower.

I don’t understand the negative reviews. Maybe it was just hopefully that particular incident or when they first opened .But my experiences have been great. I love crafting: crocheting, knitting, cross stitching & sewing so I frequent this location. The customer service is very friendly each time I visit. Rude to assume most associates don’t know what they are talking about. Ask any way, if they don’t know an answer they’ll ask someone who might. I don’t expect every associate to know every field of crafting. I’ve asked about sewing & crocheting & they knew the answer. Ironically I did ask a glue question & they truthfully told me they were not familiar or have ever tried those 2 particular glues (spray adhesives) Most are, I’m sure trying & learning as they go, even if they were «just hired anyway». That’s what I hope happens when people are in need of jobs. I used to work in retail myself & understand how rude customers can be. & I’ve overheard plenty of unpleasant ones at this location alone. The place is nice and organized, could be fully staffed most days but I’m sure that’s a managerial issue. They have fun dollar deals & candy at check out that get me every time.

If you are a crafter it is hard to exscape the lure of Jo-​Anns and its oh so tempting coupons and sales. I do try and limit my purchases to notions and craft supplies. There is a perfectly good fabric store (there are actually 3) right in that area that I don’t want to see go out of business because they put a Jo-​Anns (in my opinion) way to close. This store is nice because it is South of the City and never seems overly crowded (unlike the nightmare on Elston). I frequent Jo-​Anns (I might have a slight problem). On my most recent trip to the store. The woman who was working the cutting counter was very nice. She actually sewed and was very chatty. I was very impressed because I don’t normally find the associates working in the store to be chatty or very interested in your project. Then I got to the cash wrap and that is where it all went down hill. I have two mailers the most current and the previous. I am in on a week where one is about to end and the other one is about to start. Now, I am here because I have a coupon. I have multiple coupons one of them should work. Her attitude was the thing that gave me the most annoyance. Normally, the check out process is pretty painless and the associates are well versed on how to scan a coupon because most people shop their because of the coupons. She clearly was not and did not seem to want to help not sure what better thing she had to do since she was assigned to be the cashier and we were the only people in line. Anyway, I guess she thought just because she was throwing attitude that would make me not use a coupon. Sorry, young Miss the coupon and sales are what keep me coming back definitely not the service. I will say this was the first time I found someone working in the store to be borderline rude. I guess we all have moments where the day is not going well so I am hoping this was an isolated incident. Otherwise, I rather brave the crowds at the Elston store for better checkout service.

I have always had a good experience at other Jo Ann fabric stores so I saw no problem going to this one. That was not the case this time however. I was VERY unimpressed with this stores customer service. When asked where a certain fabric was the employee answered by saying the back wall, not pointing in any certain direction and also walking away as she answered. After searching and finally finding the fabric I went to the counter to get the fabric cut there was not an employee to be found. When the employee came to help I showed her how much I needed and she said «you need to tell me an exact amount. It’s my job to measure it» in a very snarky tone. I will not be returning to this store because of the lack of help and the lack of respect that I received from the employees.