Jewel-Osco

This place never fails to put me in a horrible mood. It really bums me out that there isn’t a Mariano’s closer to the Andersonville neighborhood.
The lines are almost always super long for no reason, & employees show no sense of urgency to change that. I’ve had stuff ring up for the incorrect price several times, & no one seems to think it’s an issue when you point it out. I’ve seen cashiers argue with customers with great hostility. Their produce is barely consumable. They left stuff out of my bag yesterday, & then claimed to run after me to tell me. (Which I don’t believe, seeing as I was standing next to the register for a few minutes rearranging my bags before I left the store.) I’ve given the store feedback on their company website & have received responses from the manager, yet nothing ever seems to improve.
Edgewater Produce is across the street & a much more pleasant experience. I purchase as much as I can at Edgewater, so I can buy a minimal amount at Jewel. Unfortunately, even a minimal amount of items at Jewel is too many.

The produce at this store is terrible. Most of the checkout lines go unused. Most of the employees are unhappy. I have found good deals on Bob’s Red Mill packaged goods. But other than that this is not my go-​to store.

Oh how I wish this was not the closest grocery store to my place… Today’s wonderful Jewel experience included a friendly cashier, with her light still turned on, screaming «closed!» at me and slamming a «closed» sign up and down on the conveyor belt at me. So I smiled and went to another lane only to turn and see the lane still open with a different cashier, while I now waited in another line when I would’ve be next at the first lane I attempted enter. Lovely employees at this Jewel :)

The employees at this Jewel are generally apathetic and unwilling to help. And several of them are quite rude. I live literally a block from this store. It is a smaller Jewel and I tend to find a better selection at the Jewel on Foster and Pulaski, Lincoln north of Irving or Irving and Cicero. But that’s understandable because they can only fit so much into a small space. But my problem with this store is the rudeness of the employees especially at the speedy customer service counter.
No one says thank you. They barely talk to you at all and are sometimes distracted while talking to other employees. The employees seem so unhappy to be there and they seem to want to let you know that they really don’t care. This morning, for example, I went to the speedy customer service counter with three items.
The girl calls me up there, does not say one word. The card reader does not seem to work well but she offers no advice or help but just waits for me to keep swiping over and over. She puts my items in a bag and just throws the receipt in there and immediately says «next customer» like she doesn’t really care at all.
A few weeks ago I bought two orange juices and a gallon of milk. The cashier refused to give me two bags because she said that all of the items had handles. It was still cold outside and I was walking that day. When I told her that the items would be too heavy for me to carry with one hand, she still refused to give me another bag, saying that she had to follow the rules.
These types of episodes are frequent with this Jewel. The nicest store I have been to in Chicago is the one in the 4200 of N. Lincoln. Maybe that store can train the employees for this store. It’s way too convenient for me to avoid this store but if I am close to another Jewel I go there instead.

Terrible store.
The produce is never ripe, and often bruised. They don’t have a huge selection because of their size, and it always seems pretty picked over. Last time I was there every bag of potatoes I grabbed was sprouting significantly.
The meat department is super small, and usually the item you want is out of stock. If I want something from the seafood department there is never anyone there working the counter. Recently I found out that I have to ring a doorbell for service. Still took 5 minutes to get any help.
The aisles are super tight, so it is hard to pass someone if you both have carts.
When they are stocking they will bring out pallets that are completely full, and just drop them in the back aisle. If they are in front of an item that you would like to grab, then you have to reach around at an awkward angle, or just walk away. It makes it a giant hazard that blocks the dairy, juices, butter, and so on. Last time they had 4 full pallets sitting in the back aisle, and a bunch of guys standing around talking.
They always have a huge line to check out. They have so many registers but there are 3 that I have never seen used. They also have 4 express registers, but will only use 2 at a time.
The only positive is that it is a 4 minute drive from my house. I’m not going to give them credit for that.

Terribly managed store. No baggers at the check out, 3 non express registers open I spent over $ 140 here and I had to bag my own groceries. This was on Black Friday. I do my shopping on Saturdays usually and this is the same story. I have complained to the manager directly, called the store and submitted complaints online and nothing has changed. It’s a shame too, used to be a great store to shop in.

I would run, not walk away from this Jewel. It’s really a nightmare to shop. They keep moving things around the store so it’s extremely hard to find what you are shopping for and if you want to have organic items you basically out of luck. And today they had only two lines open even though each line had over 10 people in it waiting to check out. It’s a horrible experience shopping there — no one is happy in that store.

I was here over the weekend and have visited here a few times (only when my husband needs to get his haircut at his barber nearby) While i’m waiting for him to come out, I come here to do some grocery shopping and kill time. It just seems that every time i come here, this place is packed (especially at the checkout counters) where the lines move slower than molasses which adds to the frustration of shoppers and overall makes for nasty people.
I’m giving this place one star not for the slow lines but rather for the poor condition of their unisex bathroom. Public bathrooms should have standards and this one fell way below them. As soon as I entered in the bathroom i was hit with the strong stench of rotted poo and methane gas. It was as if this bathroom never had the pleasure of experiencing an air wick which it sooooo desperately needed. I was so sick from the smell that i almost vomited from the offensive stink. Even thinking about it gives me a headache. Jewel clean up your act. Literally…

This Jewel has morons for baggers, since the plastic bag issue I have had to deal with squashed fruit, mutilated boxes. Re-​packaging my groceries properly, and surly people.
Last week, I requested to bag my salad separately (these are my bags) so I could
hand carry it home well she threw it in a bag and placed other stuff on top yelling at me
that she bagged it properly.
I absolutely hate this place but, unfortunately we don’t drive so usually this is the only option.
Do yourself a favor and stay away

Be prepared to spend eons in here when you come in — most of which is spent at the register waiting in line. They never have more than 2 people on a register at a time, and the cashiers don’t really know what they’re doing.
Not to mention that the stuff must get stocked once a month, if that. So don’t exit them to have what you’re looking for.
I only shop here because it’s the closest grocery store near my apartment. Otherwise, you wouldn’t see me caught dead in here…

This review is for Ashley. She rang me up and bagged my groceries. She literally threw my five yogurts into the bag. I had a total of 11 items. Maybe she was pissed I had more than usual in the express lane but the other lines were backed up so badly that I made the best choice. And my other items were paper towels, T.P. and toothpaste. Not exactly hard to pack. She did the lousiest packing job I’ve ever seen (and I used to work at a grocery store!). I struggled home in 90 degree heat and had to repack halfway home and by the time I got home the yogurt had opened a hole in the bottom of the bag.

The location is good, smack dab between Clark St and Ashland. Large parking lot, which comes in handy if you are like me and can’t give up driving a car in Chicago. The handful of times I have come here it was not surprisingly busy and the cashiers were friendly and prompt.

At around 10:00pm today my friend and I made a quick run to this place and I couldn’t even tell u how disgusted I am. The entire experience would have been so unimportant but the shitty cashier definitely made the experience stand out! He had to be the rudest cashier I have ever interacted with! His snappy attitude is 100%uncalled for and honestly if he is that miserable he should quite or get fired! When we were at the register he was snappy about where our items were placed and when I asked for cash back he rudely replied «just follow the prompts on the screen!» Is he stupid, that is not how you should talk to your customers! He then proceeded to rush me into pressing the accept button like wtf! No! I think his name is Robert but I’m not sure he needs a legit lesson in customer service 101! He was the only other cashier aside from the customer service/​express line when we went at around 10:00! Just beware avoid this man he is unhappy with his job and clearly his life. His social interactions are rude and tacky!

I mostly go to this store late at night when they have very few cashiers and a lot of stockers. There is always a long line with one register open when i visit. Maybe it’s in my vibration, but then again so is this low rating. It’s a shame this jewel didn’t implement the self service check out lanes. That way they could make better use of the over night clerk.

It’s so bad now. It used to be okay a year ago. Even had some perks.
When they removed the self checkout, the waiting time tripled. Now everyone around you is angry and people cut in line. Even the employees will cut you in line so they can buy a pack of cigarettes for their break.

I normally wouldn’t consider writing a review about a grocery store, but I’m so tired of this disastrously dysfunctional disorganized excuse for a grocery store, I cannot resist.
I have always avoided going to this store even though it is the closest store to my house. So after several months to a year of not showing my face in the place. I decided to take a new look at an old friend… Jewel. I mean, I’m sure all the competition Mariano’s is bringing to the table has forced them to up their game. right? WRONG!!! It is worse now than it was a year ago. WTF?
This place makes Aldi look like Whole Foods. Their slogan says, «Just Around the Corner Proudly serving Chicago communities for over one hundred years». If you decide to «take a new look at this old friend…» You’ll see that it has become a very old friend of whom you will want to cut ties as soon as you see how out of touch and crazy it is. Disorganized Madness is the best way to describe it. Like a friend who has no idea what is going on around them. A friend who talks to their cats in baby voices while occasionally opening up a can of cat food and eating it: embarrassing to have around. Seriously, Who cares if it is just around the corner? To be frank, I would walk 500 miles and I would walk 500 more, just to be the man who walked a thousand miles to shop at another store. Jus’ sayin’.
The executives really need to fire the managers and rethink the concept of this store if they ever expect to compete with the likes of Mariano’s and Whole Foods Markets opening up just around the other corners.
Buh bye old friend. You’re tired.

First off let me say i have family members and close friends who work at various Jewel ’ s throughout the city. I have heard horror stories of the way «some» management treats their employees. I know personally what it’s like to work in a hostile environment.
The attitude of this store just sucks!
I recently seriously hurt my back and can’t lift anything heavy… I needed to buy a lot of water, beer and pop for a huge party. I asked for help and the cashier just stared at me…
After 7 min wait for assistance (it was 6am)
The gentleman who was to help me was obviously annoyed because I took him away from rounding up 3 carts in the lot.
He then began to question me when I changed my mind, wanting 4 cases of beer instead of my original request of 3.
After reluctantly placing my fourth case in the cart, he was more annoyed when I then said I needed water.
I realized I felt really uncomfortable asking this employee to help me spend about 300 bucks on beverages at this jewel. …so I politely thanked him, and said I no longer needed his help. He gruff ed and walked away. Then so did I… I went to… you guessed it, Marianos.
My point to this tale is that their customer service sucks!
It’s really hard to get help in this jewel, most of the time.

At our house, we refer to this Jewel as «Worst Jewel.» I’ve really, really tried to like this Jewel, because the checkers and floor people are so nice.
I can’t. I just can’t.
They just did a remodel and it still looks old and run down. The only thing that improved was they added a salad bar and made the deli area really roomy. Roomy in a wasted space kind of way.
In fact, the remodel seems to have removed floor space that could be used to hold more product.
You can never complete your shopping at the Jewel as they are constantly running out of the exotic things on your shopping list like Swiss Cheese Slices, Diet Pepsi, and Bread. I have been in this Jewel when it resembled the Cold War Bread Lines. «Excuse me ma’am! Do you work here? May I please just have a crust of bread?»
Also, they’ve made it even more inconvenient to shop there by removing the self checkout stands, and then they have the same amount of staff working the registers. Go there at 11 pm, and the line will be backed up to the alcohol section, which is convenient because by the time you leave the store you will need a good stiff drink.
After staying 20 minutes in a breadline late at night, it is even more irritating to have to exit the Ashland side of the store, when most of the shoppers are going to the Clark side to head home or to the bus.
You can now buy an individual muffin though.
The first time I called corporate they apologized and sent a gift card, which was a nice gesture.
The second time I called was to tell them that even though I live basically across the street from them, I would be going to Edgewater Produce for veggies and greens and then taking a cab to the Broadway and Foster Marianno’s that is a much more relaxing, complete, reasonable, and well-​staffed shopping experience. And … They have bread … Always.

This is the scene on a Tuesday night at midnight. My groceries have melted and everyone is in disbelief. Two long lines that don’t move at all. But… It’s open ²⁴⁄₇. And they did really upgrade the produce and put in a salad bar to compete with Mariano’s (as well as raise the prices). This is the slutty, crack-​smoking step sister of a regular Jewel. I’m stuck with her.

As other people have already said — check out Edgewater Produce across the street before you buy produce here.
I almost never have a good experience at this Jewel. I find them to run out of very basic items more often than a grocery store should. The layout is just… weird (and constantly changing — so be prepared to never know where anything is).
The one shining light of this place is the alcohol area. They typically have pretty good prices on liquor, and they recently installed a cooler with individual beers for you to mix and match your own 6 pack for $ 10.
Never ever ever use the bathroom here. Ever.