J & B Automotive Service

They are great. Bob is the most honest and quality mechanic I’ve known. My family (all) have been going there for many years. They have worked on my families cars which have been 1998 Buick, 2015 Toyota, 2000 Chrysler, 2005 Honda, and 1996 BMW. I’ve since moved to Naperville, but still come back here as I know I can trust them completely to do quality work with no taking advantage of my limited car knowledge. My Dad grew up in the 60s — 70s in Detroit and he has great car knowledge and assured me that this place is honest and knowledgeable. E.g. I had a car that I thought needed a new alternator, I brought it in and they charged the battery (for free) and said, «no it was just the battery.»

It is always a pleasure to take me vehicle here to get maintenance done, big job done, whatever necessary done. Bob, Matt and Lalo get things done. They go out of their way to make sure it is done right. I love how they take care of their consumers. Take your vehicle to them, you will not regret.

Was back at J&B yesterday due to a dead battery and a noisy muffler. Not only was all repaired, but overall they saved me a bundle of money! Again 5 stars!!!

So my car has had a couple repairs done at J&B and while it wasn’t 100% perfect, these guys really try hard to put their best foot forward. Historically, they repaired a bad exhaust pipe and a noisy heat shield for me at an affordable price and were super quick and friendly about it — giving me a couple options for how to handle each issue, with costs and possible outcomes.
Well, the latest thing was that I was having a chronic problem with my car performing poorly in cold weather and after a couple «repairs» at a couple different places, it persisted. I had found a service bulletin about my problem and sent it to them. At first, Eddie was skeptical and said it wasn’t an issue he had seen much and their troubleshooting indicated something other than the gasket that the bulletin cited. Despite that, I asked that they humor me and replace the gasket in the bulletin. They were happy to accommodate. Luckily, my instincts were good on this one. They seem to have fixed the issue and I didn’t have to replace the sensor that they originally suspected was faulty. Throughout the whole thing they were really straightforward and factual — telling me why they thought it was the sensor and not the gasket in the bulletin and details about the troubleshooting they tried, etc. They were also polite and respectful about hearing me out when my opinion differed from theirs — no condescending mechanic-​talking-​to-​a-​silly-​lady-​driver here. Despite that they didn’t hit it on the bulls-​eye, they handled it really well and I do believe they are capable, skilled, friendly and candid.
I’ll totally be back.

Dependable, Cost-​Effective, Friendly
I’m glad to be the first person to review J & B on Unilocal.
Dependable — No surprises yet after multiple visits. They give you an estimate and repair what they say they will repair.
Cost-​Effective — We’ve had 2 cars repaired there and the bill is sometimes smaller than we would expect. So far they’ve been easy on the pocket book.
Friendly — My 21 year old daughter likes them, and she’s a good judge of character. They treat her nicely and that’s important to her (and to me).
So far I’ve taken my 2002 Toyota Camry and 1997 Toyota 4Runner there for repairs. Tomorrow my 1998 Saab goes in for some work.
I wish they advertised more. Nice people like them deserve all the good business they can get.

J & B automotive understands great customer service. I had a problem with my car that required a few trips to their shop. I have a two year old daughter and so making the trip to the shop was not easy. They were able to come and pick me up at my apartment and take me to the shop and /​or take me home while my car was being worked on. Also, when they were sent an incorrect part by the car manufacturer, they helped me obtain a rental car since the car would not be ready on the date expected. The guys are always friendly and my car is doing great. Thanks!!!