Hugo Boss

Their selection of dress shirts and ties is excellent.

Nice things, if you can get a sales person to help you. I wasn’t so lucky. Dressed nicely (not that that should matter), but was ignored by the people working there. When I asked to speak with a manager, I was told to write a letter. Must be nice not to need customers. Headed to Nordstroms, but will not buy this brand there.

Worst customer service possible. I bought a jacket here yesterday and the salesman Tom cut the tags off of it and did not provide me a receipt. Less than 24 hours later I go to return the jacket. Store policy says returns can be made within 30 days if in selling condition. Never worn and again tags were cut off by the salesman. I go in the store and the lady laughs in my face saying I can’t return it because t

My husband and I shopped here a couple of weeks ago and we purchased a sports coat, several shirts and some pants — some of which needed altering — and we wanted it all shipped in just a few days so we would have it for our daughter’s graduation in CA. Olive helped us and she was terrific. They shipped it all on time but Fedex had a little hiccup and it didn’t get to us before we left town. Miguel in shipping rerouted the package to CA so it would be waiting for us when we arrived. Then the hotel refused the package since the name on box didn’t match the name on reservation just right. Ack. But Miguel’s persistence and careful attention was over the top! We got the clothes the next day. All is well and my husband looks great. Love this store. Thank you Miguel!
Stacy and Doug

I bought 3 suits at other Hugo Boss stores (2 in Aurora and 1 in Rosemont) and needed to make some alterations. After searching for taylors, I ended up calling the Hugo Boss store at Michigan. They have an in-​house taylor and charge ridiculously low prices for alterations — $ 10 for pants length, $ 30 for jacket sleeves. It turned out that I only needed the pants adjusted, so everything cost me a mere $ 30, something I would have paid for each suit in a decent taylor in Oak St. Even though I didn’t buy the suits at this store, the salesman (I forgot his name) treated me extremely well. Highly recommended!

Beautiful store with a huge selection. The service is excellent and they really try to go the extra mile. One time I bought a suit for a last minute event on a busy Saturday evening and they did the alterations instantly because they knew I was in a bind to wear it on short notice. They also offer water, beer, or campaign while your shopping.

Two floors, champagne offer, and leave with the «less is more» look !

Bought my boyfriend a Hugo Boss wallet as a present.
The leather is supple, simple, clean and dark, the logo is clean, tasteful and not obnoxious.
It is a nod to his German heritage but what looks really, really smooth is when he takes clients out and they see «BOSS» in silver. Lots of compliments.
Brilliantly Priceless.

DO NOT buy a Hugo Boss dress shirt. Unlike many other more affordable shirt makers, Hugo Boss sill places labels around the neck region that scratches your skin and is absolutely irritating to wear. Try to remove the label and you will end up with a hole in your shirt! Brooks Brothers is a much better shirt.

Was shopping around for a new pair of black wingtips and went into Hugo Boss as a last resort and I was blown away. I’ve never been a fan of the Hugo Boss label and they aren’t exactly known for their shoes, but I was pleasantly surprised by their selection.
I worked with Selling Manager Santos Pagan and he was extremely patient and helpful. Not pushy, no pressure, and made sure I got exactly what I wanted. I found a pair of wing tips I really liked but the sizing was way off. I measure a 9 but ended up going through several pairs to find out that a 6 in Hugo Boss was my size. Either way, Santos was super patient and even showed me a few other items I might be interested in.
Closed the purchase and walked out a happy customer. I will be back again for more stuff as long as this quality of customer service stays put.

The salespeople are never pushy and yet they will come and help you out, unlike the snobs at Barney’s and so forth. I always get helpful advice here and courteous service so I’ll keep coming back.

What can I say. I was caught in a bind. I had planed to get the tux for my wedding from a family friend and planned well ahead and ordered it 2 months before the wedding. Three weeks before the wedding it came in and it was pin stripped and not going to work. They said they would fix it and get us it in a week. When the second on came it was the same thing! Crazy and frustrated we went on the search here in Chicago.
We went to three stores and now had one week to get the tux fitted and altered. We hit the big places you think of Nordstrom and formally modern tux an they could do nothing.
As a last resort we tried Hugo Boss in a bit of a frantic state. They saw us racing around and asked if they could help. Joel know exactly what we were looking for. He told us to sit down offered us a drink which was certainly needed needed. He provided us with a shirt and shoes to tried the tux on with. It was perfect. The say to come back a few days later.
We returned and the same amazing service was there to take care of a final fitting.
As the five star rating says this experience was as good as it gets! One less thing to stress about for our big day. I wish we had just come here first.

I love this store. The staff is generally really nice and respectful of your personal space. I’ve made numerous purchases here, and have found the staff extremely helpful every time.
Once you spend a certain amount at the store, be ready to start getting invited to private sales and such. The coolest perk was during the holidays, when Hugo Boss sent me a gold gift card that was either worth $ 50, $ 100, or $ 200. I had to go in the store to find out. It turned out to be $ 50 off, but still… that’s a huge discount!

Hugo Boss–
This is a really wonderful store, and I think most people who are reading these reviews will know the type of clothing they carry. A lil classic, urban, metro, and edgy.
The sales people here are actually very down to earth, free of pretentiousnes, and professional.
This store is great, but not for the reasons you think though. The suits they carry are all kind of mediocre to me. Yea. They can be a little bit more progressive and stylish as compared to a Brooks Brothers suit, but in terms of construction and quality it just isn’t there. Comparing Hugo Boss to Ralph Lauren? lol. No way. If you have $$ go to Ralph Lauren and get yourself a proper suit. There is no way that anyone should take a Black or Purple Label over a Hugo Boss. I should know… trust me! :) A Thom Browne suit over a Hugo Boss would be ideal too.
If you are looking for a mid range kind of suit though, Hugo Boss might be for you.
The Hugo Boss store excels at edgy and classic casual and sports clothing. Their leather jackets, Orange Label, and sport shirts are all wonderful and kind of expensive. The sweaters at this store are also really great, but hella expensive.
The Michigan Ave store normally has the dress/​suits/​formal clothing at the very top.
Jackets, etc in the middle and the sporty casual on the ground floor.
To sum up. Hugo Boss strong points.
1. Leather Jackets
2. Coats/​Outerwear
3. Sports Shirts (not dress shirts!)
4. Sweaters
5. Pants– dressy and casual.
6. certain accessories

There is a killer summer sale going on right now at the North Bridge location, with some great steals to be had. You will not walk out empty handed. The selection is cool and polished … just the antidote to my banana republic malaise. Personalized attention is fantastic, and I loved that the salespeople seemed to pick up on exactly what I was looking for. Melissa, the assistant selling manager, went out of her way to help me.

Great service and good enough inventory.
I browse this store every now and then heading to Nordstroms. Staff is generally very helpful but I am yet to find clothes that fit my requirements (US stores are short on «slim fit» clothes in general) but I have managed to find some great shoes.
I have seen some complaints about customer service and I would like to counter. I recently bought a Boss suit during a business trip but did not have time for alterations. I called this store once back in Chicago and inquiring on who they would recommend to see for the needed alterations. The woman picking up my call immediately offered to do the changes for me if only I could make it to the store. Just ask for her she said. How’s that for great service!

Ian.
Look for Ian because he is amazing. I took a personal styling client here today (After hitting 4 other stores walking from Oak St.) and he was very happy with the ensemble we got for his event.
Ian is great.
We got everything for the event from his socks and shoes to his pocket square. After all the tailoring is done, they’re going to ship everything to my client so he won’t have to worry about the hassle of picking it all up.
Don’t forget to ask for Ian and tell him tristinstyling sent ya ;).

I could have sworn I already reviewed this store. Rob L. and I were on a mission… a mission to find a classic suit for fancy shmancy occasions. Typically, I have not been a big fan of Hugo Boss. I’ve always been a more Brooks Brothers, Brioni, Zenga fan, but was pleased when I browsed the store. HB is more for the guy with an edge, a little bit of bad boy… appropriate clean up apparel for the guy in cargo shorts, bald head and aviators.
Ian was terrific. He eyed Rob up and down and came out with the perfect size. It fit him perfectly and the suit needed just minor alterations. He also helped pick out the perfect tie for a dressy occasion.
I’m going to take of one star because I don’t think they have a great selection of women’s clothing. I don’t think I saw anything I liked. And that is rare.
Guys… I’d definitely recommend Hugo Boss if you’re looking for something a little more edgy than a typical business suit. I think the cuts are more modern than a suit at RL or BB. To me, their suits are more dressy than business. Great ties too.

This store has recently been remodeled and is now reminiscent of the Hugo Boss Columbus Circle in NYC. The suite selection has been upgraded, there is Black and Red label available, and new contemporary designs are there also. There is now a large Orange label collection on the first level with an extensive collection of pants.
There is now a large women’s collection, with casual and more dressy wear available. Hugo Boss is true contemporary European fashion, and this store impresses.

Fashion is subjective, but for the modern guy, you can’t really go wrong with Hugo Boss. They cover it all, from high fashion sportswear to classic suits.
I was at Hugo Boss last weekend buying a suit for a very special occasion — my wedding — and had an excellent experience with the salesman Ian. He helped me find a perfect suit and paired it with a great tie that I wouldn’t have even considered. I’ll look like a million bucks thanks to his help, and he turned me into a Boss suit man for life. Sure, it’s spendy, but it’s top quality stuff. And the service at this store in particular is excellent. You’ll pay comparable prices at Kenneth Cole, but get hardly any attention from the sales staff. At Hugo Boss, they’ll help you find whatever you’re looking for.
You really can’t go wrong here. Friendly staff, great clothes, and none of the «shi shi» attitude you’ll get at other high end designer stores. Take note, Armani!