Handy

Shakiyla did a good job. She did more than I expected, particularly given Handy’s reasonable prices. There’s some horror stories on here, but that wasn’t my experience. Shakiyla was super friendly and kind, and asked my preferences on a lot of things. I’ve got no complaints, and I was pleased with her work.

I’m giving this rating for Zohra and with the caveat that I’ve only had one cleaning thus far with Handy. If she came back every time I’m sure my rating wouldn’t change, but I’ll update after the next time.
Zohra was right on time and did a great, thorough job. She was friendly and efficient. I’d definitely use her again.
I hope my next cleaning goes as well!

Had first cleaning appointment this weekend. I’m happy with how well the kitchen and bathroom were cleaned. Our cleaner was friendly, professional and punctual. I used a promo code for this cleaning and feel satisfied with the job that was done and plan on booking another.

I’ve used Handy multiple times, and for the money, it’s a great deal. Plus, I have to say the Deborah did a very nice job. Was one of the best I’ve had through this company. I suggest using them for a good job at a reasonable price.

I don’t write Unilocal reviews often but I have to write one on Handy Cleaning because people need to know that Handy cleaning isn’t worth your time/​money. I know my review is long but it’s because they’re THAT BAD. My only point is if you’re here reading to decide whether you want to use them, just don’t do it. Go somewhere else.
My fiancé just wanted his master bathroom, guest bathroom, and kitchen cleaned.
At the first cleaning, she spent at least a full 1 hour cleaning the master bathroom and 30 min in the guest bathroom. When she made it to the kitchen (before she even started) I heard a loud glass shattering sound — SHE DROPPED OUR CROCK POT, GLASS SHATTERED EVERYWHERE, AND A DENT WAS LEFT ON THE WOODEN FLOOR. The last 30 min she spent cleaning the glass off the floor and not even the kitchen counters… :(
We filed a claim with Handy but they wanted all these proof of how much the damage would be but how do you estimate the cost of fixing a dent in the hardwood floors and a receipt of the crockpot that was bought long ago? Instead, they gave him credit for a free hour of cleaning and promised to send one of their top cleaners next time when he said he wanted to cancel his service. He decided to use them again since he had credits to use so he hired them again for 3 hours.
My fiancé is very understanding, says accidents happen and decided to give them a second chance. Fine.
We both were present for the second cleaning, which was scheduled for 2pm but she didn’t get here till 3:30pm. My fiancé told her, kitchen, master bath, and the guest bath. She spent 1 hour in the kitchen WHICH was decently clean and an hour in the master bathroom (which the sinks don’t even look clean at all.). At 5pm, I see her put her coat on and said she was finished. She didn’t even go into the guest bathroom. I thought we asked for 3 hours of cleaning?
Handy Cleaning– if you’re going to reach out and even ask for another chance, it’s not going to happen. I’d rather you give me a new crockpot.

I would recommend Handy for cleaning only, as if a person does a bad job cleaning, at least it doesn’t hopefully damage your house or apartment. I’ve had two professionals come to clean and both have done a satisfactory job so I will continue to use Handy on occasion for a cleaning when I can’t get around to it myself.
On the other hand, if you are even considering thinking of using Handy for ‘handyman’ services, please don’t bother. In fact, run! I had a situation where I wanted to change my bathroom paint color on a short time table so I figured Handy would be great for that. When I got the quote it was a bit high compared with a reputable painter, but I figured I was paying for convenience. (I believe it is about $ 150 – 200 for a small bathroom with a normal painter and Handy was charging $ 250-​$ 300 — which is a fairly steep mark up). I scheduled my painter for 2 pm and he started incessantly calling and texting me 3 – 4 hours before the booking telling me he ‘was in the neighborhood’ and wanted to get started. Um, excuse me? I was still at work at that time and did my best to get home so he could start 1 – 2 hours early. It is my experience with handy professionals that they expect, rather than ask, that you will be able to accommodate any change in service scheduling because it is convenient for them. Anyway, once he arrived, he was in and out in a little over an hour when I technically was scheduled and paid for a 4 hour job. What I didn’t realize until he left, was that he left my bathroom basically destroyed. The ‘professional’ used cheap rollers and haphazardly did a once over which left fuzzies all over my wall, stuck in the sopping wet, dripping paint. There was also paint all over my tub, tiles, sink, mirror, you name it. While I was able to get some of it off, my bathroom is permanently damaged now. After filing a complaint (which is difficult to do!), I noticed a few days later I had 100% of the fees reimbursed but I never received follow up from customer service. Also, while I did not end up having to pay for the paint job, I am now left with a permanently damaged bathroom because their ‘professional’ wanted to get in and out as fast as possible. I’m mortified that it looks like a 4 year old went to town on my bathroom and even a new paint job can’t fix the paint on my nice bathroom fixtures.

Whatever you do, please do not hire thinks service for the following reasons:
1. My cleaner, Taiyah, was an extremely inefficient cleaner. She had to be reminded to clean the shower. She failed to clean the actual toilet bowls. (She just cleaned the exterior of surfaces.) She also failed to mop the floors completely, as debris was still on the floor when she left.
2. I wish I could say that number one was the worst of it, but it is not. I just had to spend my entire morning changing bank account information and filling out a police report because my cleaner stole cash and checks, specifically $ 700. This was extremely disheartening because I gave Taiyah a $ 20 tip, and I was very concerned that she took public transportation home. To repay my, she stole all of the cash that was in my purse.
I have tried to reach out to Handy, but another problem is that there is no phone number where you can reach them. DO NOT book this company. They are thieves and fraudulent scam artists.

This was our 3^rd time using this service and each time we were unhappy and this will be the last time we use it. We have always had to reclean after the person comes to clean. They have been late and just done a very very poor job cleaning. We have a TINY apt with all hardwood floors, and each time someone comes there is still piles of dust, dirt or hairs all over the floor. I even took photos of how bad it was after our most recent person came yesterday. I am so done paying for someone to come and do nothing to my house only for me to have to re do it all.
Also this last time our «pro» was flat out RUDE to me, she was late and started yelling at me that now she was going to have to pay 15 $ to clean my apt. I told her she could kindly leave because I didn’t need someone to walk in my door and give me such horrible attitude. She backpedaled and told me no she would just stay. She never apologized and was just slightly less rude to me the whole time.

I appreciate that Handy reached out to me to try an rectify issues I had with the inconsistencies in their service. Unfortunately I have had the same issues as before. For every 1 good cleaner, I would end up with 4 subpar cleanings. I also found it nearly impossible to have the good cleaners come back more than once. The last two (new) cleaners that came to my home did an ok job, but both neglected to clean my gas stove top in the kitchen and the counters were still grimy. They also did not come prepared with all the equipment– not a deal breaker, but when Handy says they will provide everything it’s frustrating to have people show up unprepared. Additionally, I noted that I had pets in my home (2 cats & a dog) on my requests for cleanings, and the last person they sent was afraid of dogs. Due to the lack of consistency with quality cleaners, I’ve cancelled my account with Handy.
Handy really needs to focus on employing high quality reliable cleaners.

I was hesitant about booking my first appointment with Handy cleaning service and now I know why! First they send me an e-​mail with an offer code that should have been applied automatically when I clicked on it but it did not. So they booked an appointment for a full price. I tried to apply a code right away but you can’t after you’ve booked your appointment. No number to call it e-​mail to write to. So I had to cancel and re-​book again because they have already charged my card anyway! (5sec after I booked appointment). Then I got e-​mail few hours later that my «professional’s» name is Muhamed… I just cancelled after that and they charged me 15 $ fee for cancellation and I don’t even know if I’m gonna get «credit» that I have on their app back.
An update: the company reached out to me and issued a refund. At least they are fixing issues their clients are having.

Let me start by saying my cleaning professional was okay. I have a smaller two bedroom place and just wanted an overall clean I just didn’t have the time for. She did okay, but I guarantee she took her sweet time.
But when even the cleaner tells you, «Watch out, Handy likes to pull one over on customers» you get a little annoyed.
Especially when you attempt to use a voucher, and in order to use the voucher, you have to schedule an appointment. NO PLACE to enter voucher on their web checkout. Didn’t see it on their horrible and pitiful app either.
THEN, once your appointment date is SCHEDULED, you can’t enter IN the voucher, because you’re technically not a new customer anymore.
These fuck heads probably rip people off $ 70 each time!
Will not use again, will file a complaint as they don’t even respond to support issue, rather continue to send me emails about «Why did you cancel next appointment?» «How Great Is Handy?» «Your Bill is $Xx.Xx»
A massive joke of a startup. Do not use! 0 stars if possible.

I had a handy service done. Shelves, shower curtain, hooks, mounts etc.
Bogdan was AMAZING! Friendly-​on time-​careful-​quick…
Super satisfied!
Thank you Bogdan!

I have been a recurring Handy user with 100+ bookings over the past two years. I use it for my own apartment and 3 other vacation rental places I manage.
Pro: the cleaning service is pretty good, most of the professionals I’ve encountered did a decent job in cleaning itself
Cons:
— Handy has been extremely unreliable, 10% of my bookings were canceled by the pros last minute. Twice it happened before some important party /​event I needed to host at home and Handy refused to assist me with getting another last minute booking.
— Only 20% of times the pro showed up on time
THE WORST:
Filing a claim about a recent incident has been such a nightmare. One of the cleaning professionals accidentally threw away a box with an iPhone i left there for trade in that’s worth $ 450, and Handy refused to cover my loss.
The review process of the claim took over a month, which I guess is understandable. Handy argued that the pro did not do anything wrong but followed instructions and my claim was declined. There are several problems with process and the outcome:
1) My written instruction was for the pro to take out all empty boxes located in the living room corner to recycling. The box with the iPhone was clearly placed in a different location and set aside from the trash pile. Had the pro strictly followed the instruction, my iPhone would not have been thrown away.
2) During the claim investigation, it’s obviously Handy believed in the one sided story from the cleaning professional, but never checked in with me. I tried to sent out 2 emails to follow as I was disappointed with the resolution, and I was completely ignored. The claim process is completely unfair to the customer.
3) I think Handy deals with this sort of claims by programmatically assessing a customer’s long term value to them and the cost of the claim. When it comes to an expensive claim like this, Handy would rather screw over a customer because their projected return of me is not worth the $ 450 loss to them. This is such a shady and dishonest way to run a business.
I will never return again.

I had Juanita come in to clean my bathrooms and my living room! She did a fabulous job. This was my first time so I felt a bit awkward at first, she did a fab job with my bathrooms. They are a bit grimy and when I took a shower later, it was so much better. She was very thorough with the time she was given. My roommate and I cleaned the kitchen while she worked. She did my floors very well too. I think I need to schedule 3 hours next time so my vents can be vacuumed because when she mopped a bunch of crumbs came flying out. She didn’t have time to clean it.
She was also late which I understand, it happens to everyone however I feel that detracted from a 100% approval rating from me. She needed help with some cleaning products so we offered some. Overall, I would use Handy again but I would ask the cleaner be on time and more thorough.

So after I wrote my bad review of Handy, the company reached out to me and convinced me to give Handy another chance. I did and the person Handy sent to clean my apartment was great! Corneisha was on time and very thorough. She followed all the instructions that I gave her and also did a good job of organizing the apartment, which always takes a little bit of time given that I’m not the neatest person in the world. Best of all, she took a million empty boxes to the recycling room for me. Overall, Corneisha was great and I would love to have her back.
I’m still not sure that Handy is on the up and up, but hopefully everyone they send me in the future will be as good as Corneisha was. If they keep this up, Handy will definitely be my go to cleaning service. Fingers crossed that Handy has learned the value of customer service… FINALLY.

What a shitty service. I am on hold with chase as we speak. They have charged my card before the service actually takes place. You dont have to pay for a meal before you eat it which is kind of what they suggest I do. I called the number to cancel my service. it says you have to do it online which seems to be impossible. They even charged me when I switched my cc number a few weeks ago. One of the cleaning professionals who came to my house told me she has no way of knowing how to cancel the service. This was like 2 weeks ago.
Their online system appears to intentionally send you 24 hours notice that a cleaning professionals scheduled appt is supposed to take place but on further review that is really a notice of 23 in a half hours so that when you reschedule you will be dinged another $ 15…
Handy? not so handy? a case study for the rip off report? maybe
brief update 12/​2_​handy has refunded me my money and wants me to update my review or take it off or something like that. I am not taking my review off until the shady business practice of charging people before the service starts or the 24 hour notice is actually given a few hours before the 24 hours starts before the service is supposed to start?
If this is the business model that CEO/​start up person Oisin Hanrahan is following it is no wonder he secured the millions in funding earlier in the year but I wonder if he told the start up investors if you ding 500,000 people $ 15 two times in 4– 6 weeks than that is $ 7,500,000 in fees that you can run a business on.
Please change your business practices Handy and I will take this down!

All of are subject to the illusions of marketing. All of us! I say adjust your expectations about Handy, and it could work really well for you.
I had a good experience. My cleaning person arrived a few minutes early to start cleaning right on time. She stopped cleaning right on time. She did a B-​grade job and was proud of her work. I was home during the cleaning. I organized while she cleaned.
Was it the blissful, organic, sweet, dreamy, professional cleaning experience sold by marketing? No.
Are these the exact professional house cleaners in the pictures and do they do a really detailed cleaning, have the most sanitary, powerful supplies, take care of every little crevice and dust bunny, go the extra mile for you, and smile while they do it? No.
Is my house cleaner now than it was before, was it done at a fair price, and would I book again if I had the need? Yes.
Handy connects you to people that are willing to do the job for cheap.
That’s all you should expect.
Shame on marketing for glamorizing their service, selling a little bit of a lie. Most of these apps with pretty pictures are a lie. (Except Postmates! Postmates is legit!) Adjust your expectation and everything will be fine.
Most of the people on here are ANGRY because they were misled by marketing, therefore expected something different.
You can decide for yourself if the price is worth it.

The handy team reached out and refunded my money for my previous experience.
I have set up a follow up appointment and I hope that we have a good cleaning experience. I will update my review at that point.
I appreciate the reaching out and the refund.

I was super excited when a friend referred me this cleaning app (the $ 50 bucks was enticing) Unfortunately the cleaning I received was less than desirable. Because I work from home it’s relatively tidy but after a couple of weeks of crazy long work ours and travel I decided I needed a pro to come in.
I booked 5 hours + fridge + windows cleaning for our 1 bed/​1 bath. I made a master list to keep on track with what I wanted completed in each room.
Living Room:
She did a great job on the windows and blinds but took almost 2.5 hours to do 4 Regular sized windows. The rest of the room was dusty and had stuff (easily picked up from a vacuum) left on the floor.
Bedroom:
Never even stepped into this room to clean
Bathroom:
Cleaned the toilet and vanity. Left streaky mirrors and vacuumed the floor but then put the carpet (that also needed to be vacuumed but didn’t) back in there .so basically it looked like it did when she started.
Kitchen:
Didn’t have time to clean
Hall:
Even though there vacuum cleaner was right there didn’t even bother running the vacuume.
Dining Room:
Didn’t have time to clean.
Now we don’t live in a giant place. but she barely got anything done. The things that she did no were done poorly.
Additionally– at about 1:00 (2 hours before she was supposed to be finished) I asked her give me a status update on what you think you’ll be able to finish. She just kinda hunched her shoulders and said «not sure» So that is when I started cleaning.
It was a waste. Handy sends people they find off Craiglist adds who have no experience cleaning.
So thanks Handy. you wasted my money and my time. and then I had to re-​clean my place again.

Finally found a customer service number which they don’t publicize at all. They did refund me the money and the agents were quite friendly about it. I realize that sh*t happens so I’m happy that they were swift to solve my problem.