Gentle Friends Insurance Agency

Five stars is not nearly enough of what’s needed for Gentle Friends.
From the moment I had first spoken with her on the phone I had known that she was out of the typical insurance game League. I had initially sent Paulina a very frazzled voicemail, in regards to insurance with Lyft and Über. That same day she had called me back and invited me to come in so I could get insured. Paulina took care of everything from start to finish. Thanks to her I am confident with my insurance and know that if anything happens she will be able to help!
I was happy with the customer service (which, shouldn’t even be called that — I feel as if she genuinely cares as MORE than I’m just her customer) before, but now I feel as if she transcends my initial impression of her in light of a recent fender bender. Paulina took care of everything from start to finish! She even called her favorite shop for me and was able to get things moving as quickly as possible.
I can not write enough good things about this insurance agent. She is OUT OF THIS WORLD!
Honestly, if you go with Gentle Friends, you’ll be taken care of.
Thank you so, so much Paulina!!!

Paulina and Mark were very professional, thorough, and they made me feel at home from the very start! Paulina was so easy to talk to and she truly cares about her customers. When I first walked in I was pleasantly greeted by Markie and was treated like family. Gentle Friends Insurance is wonderful and I would highly recommend it to anyone !!

i went in for a quote because my insurance agent is horrible.
My insurance is so expensive i literally cant pay it.
My insurance company is ridiculously incompetent.
She spent 2 hours with me. Even though it seems she cant even take my money because of an unbelievable situation with my current insurance.
as soon as I can afford insurance and am able to go elsewhere she has won me. She did what my current agent gets paid for and hasn’t.

I’ve been using Gentle Friends for about 2 years now for car insurance and house insurance. Paulina is the best insurance agent ever! For example, today she dealt with my mortgage company for me and saved me a $ 66/​month billing error that was taking place. Even though I’ve never met her in person, it feels like she’s been there for me for all the milestones in my life: buying a car, having a baby, and buying a house. She always asks how my family is and it’s obvious she cares about us.

Paulina was great. She suggested my partner and I go with a carrier that offers a «domestic partners» policy. This saved us a ton of money. She was very, very thorough. I would definitely recommend calling them for your insurance needs. Her personality shines thru the phone when you talk to her. I will definitely recommend her to friends.

Recently I had a car accident. I called Paulina from the scene she then:
1. Gave me a location to tow the car to
2. Had a rental car waiting for me
3. Started the claim process
Seriously what more can you even want? She made an accident as painful as possible. Thanks Paulina!

Paulina and Ed are great to work with. They are very responsive and always will to help. I would highly recommend them.

I chose Gentle Friends because it was in my new neighborhood – and I love the name! I knew when I moved to Chicago a couple of years ago that my car insurance would go up. Paulina worked with me in adjusting my policy for the best coverage at an affordable premium. She is the epitome of friendly, efficient and professional service. I love supporting a local business, and Gentle Friends is one of the best!

Dealing them is great. They are not your 1 – 800 type of insurance agent. Will stick with them for all my insurance needs.

The problem with Insurance companies is that they hate, HATE, paying claims. Obviously that doesn’t make sense, because half of their job is to pay a claim when it is made, but whatever, they have loads of money and lawyers, and you’re just a person.
However, with Gentle Friends on your side, it’s not just you vs. the grotesque behemoth. Gentle Friends knows what they’re doing, and they know how to help, and they make your concerns personal to them, instead of just giving you to an automated machine.
Gentle Friends is Insurance.

If there is a better insurance agent than Paulina in Chicago or anywhere in the world, I’d like to know.
She is amazing and I cannot recommend her enough.

We moved to Andersonville about a year ago, and Gentle Friends gave us a good rate. We wanted to go with a neighborhood business, and they are very approachable. We live on the same block, and have dropped by their office, and they are great about meeting our needs.
I looked out this snowy January morning, and they were snow-​blowing my walkways, even in my back yard. You’ll never get that from a huge conglomerate. Great business, great neighbor.