Gamestop

Very great customer service. They answered almost every question I had for them. Very knowledgable about the video games.

This has been my Gamestop for the last five years and except for a brief period of management by an angry and awful female bully with butchy hair and bad tattoos (I defected to the Montrose and California site for the duration of her short reign), they’ve been fantastic. I usually don’t review chains unless there is something noteworthy about a location and they’ve been cool enough over the years I figured it was time to give it up for them.
I like that across locations the staff at Gamestops seem to be hired because they really are gamers. They enjoy giving good advice and have strong opinions formed through actual experience with the products. I’ve been turned on to games I love and encouraged away from games that weren’t what I was looking for by the fellow gamers there more than once. And often it has been them identifying an older used game that is better suited to my tastes and cheaper than the product I walked in intending to buy.
I was there a few days ago for the late night release of the new Elder Scrolls. They were quick, efficient and while it had clearly been a long day for the employees, they still seemed to be having fun along with the waiting crowd. I ended up having a problem with my game that while I’m certain wasn’t caused by my machine, didn’t have to be taken care of at the location. The manager was cool enough to let me walk out with a functioning game I’ve been waiting to play FOREVER.
These are actual gamers with good advice, opinions and customer service honed on button mashing, not corporate training. Cheers.