Franklin Document Services

If giving this business no stars were an option, that’s the option that I would choose. I have never had such poor printing work done by a printer. And on top of that the work is generally late and the new owner is one of the rudest people I have ever dealt with professionally.
The old owner and workers did a much better job than this business will ever be capable of. Since the new owner has been there, he’s had 3 different people that have worked under him, which isn’t surprising to me at all. I’m sure they were treated the same way that I was and realized they could find a much more respectable place to work.

If I were to have written this review about 2 weeks ago, it might have been between 4 and 5 stars, but sometimes after working with someone a few times, you start to see what’s really going on.
I rarely write poor reviews of anything, and even if I am dissatisfied, I have a hard time finding the will to sit down and write about why I am so dissatisfied. But I felt this might be worth writing.
In the spirit of full disclosure, I’m writing this review on behalf of my wife, however I’ve second handedly have been involved in some of the poor acts of professionalism and quality. This review might come off as a little personal, but I will stick to the facts.
When we first started using Franklin about a year ago (Summer of 2009), we were indeed surprised by the extremely low price for our printing needs. At the time we used FDS for my wife’s wedding invitation and stationery business.
Early on there were a few small red flags, mainly having to do with the quality of printing and scoring. My wife let them know there were some issues with the quality, and FDS was generally accommodating to fixing the issue without arguing about charging extra. Usually the second time around things looked much better and my wife was able to send off these prints to her clients.
This kind of relationship grew over next year, where my wife continued to use Reggie at FDS for all her printing needs, and eventually a better relationship began to grow where FDS ended up partnering up with my wife and sending her various graphic design projects.
At this time I met with Reggie, and he was very friendly, although I could tell he seemed to look a bit overworked and stressed out as FDS was going through a break up from their parent company at the time.
My wife continued using Reggie @ FDS for both the projects FDS had sub contracted out to her as well as for her own wedding invitation /​stationery business.
Eventually, what has led me to this one star review is how this following situation was handled. My wife had a client that needed a return address printed out on all her wedding invitation envelopes. FDS does not currently themselves provide this service, so Reggie offered to use another vendor whom he has worked with in the past. My wife asked if she should contact that vendor directly to handle it, and Reggie said that he would. So, the envelopes were to be printed by this vendor, sent back to FDS, and then forwarded on to my wife”s client.
One thing led to another and the envelopes did not reach my wife’s client. As a matter of fact, the envelopes still have not reached my wife’s client. Reggie’s handling of this situation has been abysmal.
Yes, sometimes there’s a lapse in communication, that is totally understandable, sometimes things happen.
When my wife asked Reggie about what was going on. One of his responses was something on the order of, «I don’t have time for this, I have 10s of thousands of dollars of corporate clients to deal with, this is why I don’t do wedding invitations.» So one, he is upset because he has to deal with something he promised. Two, these aren’t even wedding invitations, they’re JUST ENVELOPES that need RETURN ADDRESSES. Three, the attitude was completely uncalled for. I can vouch that my wife has rarely yelled at anyone in her life and was simply asking for information. She was more then cordial on the phone, I personally would not have been.
We finally got the tracking information from the 3^rd party vendor back to Reggie. The package had finally arrived at FDS a day ago at 4PM, but Reggie had left for the day knowing that this package was coming.
So by now my wife’s client is e-​mailing Reggie asking for information and saying she’s upset with the delay. I personally saw the e-​mail and it wasn’t nasty whatsoever, just a dissatisfied customer. Reggie’s reply was a very sarcastic «Thank’s for the complement», followed up with a request that either my wife or my wife’s client now pick up the envelopes themselves.
So again, one, Reggie’s reply was completely unprofessional, two he is backing out on what he promised in terms of sending on the envelopes to my wife’s client. Three, the envelopes aren’t even at FDS for anyone to pick up so how can anyone actually get them?
The last straw was when my wife called earlier today. Again, very politely, my wife asked what was going on with the envelopes. The call ended abruptly with Reggie saying «I don’t have time for this now, I’m very busy» and hung up on her.
So needless to say, my wife is giving her client her money back. Her client may or may not get her envelopes ever, hopefully she does. Luckily, the rest of her wedding invitations are taken care of already and of course my wife now needs to find a new printer for her
business.
I could talk about some other red flags that came up along the way that we probably should have acted on but did not.
So that’s my long winded 1 star review.

This place makes FedEx Kinkos work look like it came from my home printer. So much better quality, and equally 24 hours. Half Price too… Great guy, helped me with some last minute changes, and had everything done in like an hour. Kinkos wanted me to wait over night for what they did same day… in an hour. Love my new business cards.

I needed to get a project printed at the last-​minute and left empty handed to a different printing place after spending 3hrs at Franklin Document Services. I don’t know what kind of knowledge the owner has of printing and machines, but he couldn’t help me. I ended up going to a place that the owner described as «kids stuff» and got the whole job done without any calls of problems with the files and had them cut and printed front and back in 4hrs.

Reggie provided great service for our last-​minute printing needs. He responded immediately to our inquiry, rearranged his personal affairs to prioritize our job, and went above and beyond the call in each facet of the project – printing, trimming, and folding on the spot.
The price was great, but the service and professionalsism were even better.

I love this place and feel so good that I finally found a fantastic local printer!!! WooOhoO!
They are super helpful and assist me with all of my orders, they are quick, efficient and have reasonable prices if not lower than most places. They can do same day projects, they are committed to 100% satisfaction.
I had sent a few files and they ended up printing the wrong file and when I called to let them know they were willing to print out a new one and get it to me before my event started. That’s service!
If your looking for business cards, banners, signs etc, they do everything!
I love working with Reggie is awesome! Fast turn-​around, excellent customer service and excellent quality!

Very helpful! I shopped many places for my printing needs and these guys are not only priced right but they also have great suggestions and knowledgeable staff that will help you get what you need and also help with great ideas!

INSANELY CHEAP. I thought the manager had misquoted me, but no: it really was under $ 10 to print and cut 60 shower invitations. Fast turnaround, quality printing and color-​matching, lots of personal attention. I will be printing my sister’s wedding invitations here as well — wish I knew about them when I was making my own! SO HAPPY to have found FDS!