Flash Limousine

DO NOT RENT FROM THIS COMPANY! My best friend’s wedding was affected due to their lack of respect for the reservation time. They showed up at 1:54 for a 1:00 reservation. There was no call from the company to alert the bride that she would be showing up to the most important day of her life LATE! Once the bride called to question where the driver was the employees were nothing but rude. Now they’re claiming she was ONLY 30 minutes late to her ceremony so it shouldn’t be a big deal. Well it’s kind of a big deal when you leave almost 300 people waiting at a church for 30 minutes, get your ceremony cut short and get less pictures than planned all because a limo company cannot honor their commitments. Hopefully people read the reviews and do not use this company and let it complicate their big day.

I used Flash Limousine this past Labor Day weekend for a bachelorette party and I’m so relieved to say that everything went off without a hitch. I had read some pretty bad reviews on other sites about different party bus services and to be honest I was a little nervous about the whole process. I couldn’t have been happier with how everything went though! Booking was a piece of cake with Theresa, she was so great at answering all my questions in a quick and timely manner. The night of, the driver met us at our pick up location which I had to change the night of (so easy to do!) an hour before I had booked and said we could get on whenever we wanted, so we got a free half an hour! The driver also told us we could go to as many places as we wanted and add additional places to our predetermined list (they make you say where you want to go in the contract beforehand). Our driver was absolutely fantastic, he definitely made the whole night a great success, I wish I remembered his name! Overall, I was so happy with the whole experience, and all my guests had such a great time! Thank you!

Where do I begin? If I could give zero stars I would! I booked 3 reservations for the entire day/​night as to avoid hourly charges. It was a surprise for my husband’s 30^th birthday and I had his whole family fly in from out of town to come. I asked the limo driver to text me only since my husband would be home. My first driver text me saying to call him… ugh. I called. He asked if all of my family could come before our 2:30pm reservation since traffic was bad. Fine. I called my family and they came early. Only the limo driver was late! He showed up not only after my family, but also after the reservation time! He also drove like a maniac! We got there on time so whatever.
Second driver was a complete and utter joke! I called the company to ask for the driver’s info (apparently they gave me a new driver each time). They said they did not have one assigned yet but would have him call me when he got there. He called and had me and my family (heels for some and a bad hip for my mom) walk around the entire united center to find him. Once we found him (in a white limo when we were told black) my mother in law commented on the lack of curbside service (in a joking-​ish manner). The driver then said «Yeah well that’s not what this company is about». Frustrated that I had just spent hundreds of dollars on a limo for this attitude (and yes, they charge you 20% gratuity ahead of time) I said «Yeah well that’s what I paid for.» He then started to mouth off to me and when my husband said «Please don’t talk to my wife that way» he told my husband (whom this whole surprise is for!) «Dont give me attitude!». Once we got to the location he did not even get out of the vehicle to let us out.
Driver three was great! Showed up early for us and drove nicely– got out of the vehicle to let us in and out. No problems.
When I called the company on Monday to voice my complaints I was told they would talk to the drivers and call me back. No call back Monday. No call back Tuesday. I called back Wednesday and was transferred to the manager. The manager said he would not refund me and that I needed to provide screenshots of my text conversation to the driver to prove he was late because his driver said nothing happened. He said I should have called the company right away when the driver talked to us like that and should not have waited until Monday. I told him that I was not going to call the limo company and spend my time going back and forth when we had dinner reservations. The manager kept badgering me on the phone saying that I was telling him his driver had an attitude and that I should look at myself– that’s probably why the driver did. WHAT?!? I have an attitude now because your company is a joke and refusing me a refund for poor service and also requiring me to take screen shots! When I told him it was ridiculous for me to have to send screenshots he asked «Why? Is it too difficult for you to send them?» I eventually found my way to a 25% refund. How kind.
NEVER USE THIS COMPANY! YOU WILL GET BETTER SERVICE WITH A CAB!!!
UPDATE: AFTER THE COMPANY SAW THIS REVIEW THEY THEN CANCELLED MY REFUND!!!

We used a lot of vendors for our wedding and this is the only one I regret hiring. So much so I wrote this on our honeymoon. We reserved a 35 person shuttle about 9 months before our wedding day. Called the day before to ask ice/​cooler situation and was told drinking wasn’t permitted on the shuttles. I can’t blame flash for an Illinois law that doesn’t make a ton of sense. I can blame flash that they didn’t mention or alert us of this during our several booking conversations, and had nothing mentioning this in our rental agreement. It seems like a pivotal question to ask when wedding and party are mentioned at booking.
We ended up paying slightly more for a smaller 24 passenger party bus. The problem was the day of our wedding it was in mid 80s and the bus they sent us didn’t have working air conditioning. It was like a steam bath on the bus. Needless to say, the 40 minute ride from the ceremony to reception wasn’t very enjoyable for the wedding party. When you are paying a company $ 1000 for a service you expect better. The driver agreed and said that if this happened to him he’d be pissed off as well.
I wrote an email to Flash the day after our wedding. With no apology or response from Flash, I decided to post this review.

Excellent service and beautiful limo, we used it for a ride home from a concert and it was amazing, we had such a great time. I will use this service again in a heart beat!

Flash was beyond amazing when helping us coordinate 7 work shuttles to and from the airport. We had a nightmarish day when several of our flights were delayed but we could count on Flash even after an 8 hour delay! The mercedes Sprinter vans and SUVs were clean and smelled freshly cleaned. I HIGHLY recommend using them, you wont be let down!

Wanted to arrange a ride from McCormick place to Midway (for one of us) and then to O’Hare. They quoted a three hour trip (which took less than 90 minutes), they REQUIRED us to fax a credit card AND drivers licence, and the driver was 20 minutes LATE. Never again!!! Stay away from this company.

We needed a limo to pick us up from the venue after our wedding and take a group back to hotel. The limo got there half an hour early, my husband ran out to make sure the driver knew he was early and that we wouldn’t be charged. There didn’t seem to be a problem with this. The pricing was great and we were happy with service.

great service. perfect huge party and friendly driver who accommodated our needs. he arrived on time took us to all the places we wanted to go, and we had a ball!

The driver was professional, showed up on time and has been polite. The interior of the car was spotless, the minibar was nice as well.

We were extremely happy with the cleanliness of the limos and the politeness of the staff. Great limo service overall. If you’re in Chicago I definitely recommend it.

Very prompt and clean service. The drivers are skillful and always very polite. Great music system in the limos. They all are nicely decorated with all sorts of lighting tricks available if you like. I recommend flash limo to anybody who is interested in limo service.
The best in town.

Our company used Flash Limousine recently to transport important clients and were more than happy with their pompt service and professionalism. We would highly recommend Flash.