Dr Cell Inc

Absolute nightmare. Came here with a cracked iPhone screen because it was nearby and someone at the AT&T store had found it for me with a quick google search. They put FOUR bad screens on my phone, each with different problems, then tried to tell me that it must be my phone that was the problem, even though my phone was fully functional before I went in and each screen had a different issue (the first screen did not allow me to consistently type, and within 24 hours, went white/​brown; the second and third screens kept blacking out randomly; and the fourth screen would not allow me to type consistently and had barely audible sound through the earpiece). And they refused to refund me and were extremely disrespectful throughout the entire thing.
Brought my phone to iFix after reading their great Unilocal reviews, and they told me the screens Dr. Cell had put on had not been original Apple screens — they were spin-​off screens sold by vendors — and that this was why I was experiencing these issues. They also discovered upon removing the screen that Dr. Cell had done a hack-​job installation: several screws were loose — with one just floating in there — and several were missing completely. The screen iFix installed has no problems whatsoever.
Save yourself a nightmare and go to iFix on Belmont next to the L station. They have original, ACTUALLY FUNCTIONAL, Apple screens for the same price, are respectful and friendly, put care into their work, and know what they are doing.

Worst place ever, the guy broke my phone even more then fixing it. Was disrespectful and rude and then they are never there!
I found a awesome place called Cellfone MD so much cheaper, faster and ways nicer.

Is this even a cell phone store? They don’t seem to have a lot of phones on display, but a plethora of cases and covers. Anyway, they are my UPS «access point» to receive my packages when I am not home. A noble idea. I went to retrieve my package at 10:45, 45 minutes after they were to be open. Locked door. Called after noon and suggested they walk my package 2 blocks to my place. Was told it is not their «responsibility» and «you know what, we lost our keys and had to make new ones» in a very uncaring, rude manner. Um… Contacted UPS and they were not happy. Also UPS didn’t know that they are closed for prayers, which is cool if they are, but if not disclosed in their contract with UPS is, you know, misrepresentation. Just a weird place and do not want them to handle any of my packages. Would rather drive to Northbrook than deal with this mess. Hope UPS can find me a better location to receive my packages. Customer service 101, guys

I came in to get my iphone 5s screen fixed. It was cracked very badly, so I needed it to be fixed as soon as possible. Juan fixed the screen perfectly but damaged the frame of the phone. There is a huge indentation on the side as well as obvious signs of tampering/​struggle with the metal. It looked so bad, that I asked to speak with the owner bc Juan tried to tell me that this is normal and everybody who gets their Iphones fixed there experiences this.
Obviously, I was not satisfied with this response or the service, so I complained to the owner who attempted to appease me by asking what they could do to make the situation better. After going back and forth for over 15 minutes, we agreed on a discounted price for the service, but he tried to be petty and tack on an extra $ 7. He also offered to give me a screen protector for free when the new shipment came in the next week. I was okay with the service until I got home and realized that the damage that Juan caused, damaged the external speaker on my phone. I could hear people when they were on speaker but they could not hear me.
I called the phone number listed for Dr. Cell Inc and asked to speak with the Owner again. Juan did not want me to speak with the owner and tried to fix the issue himself. I asked for the owner over 6 times before he became angry and swore that he did not cause the damage. Juan said «you only paid $ 70.00 and you are acting like you paid $ 100 or you went to Apple.» At one point, he even used profanity while speaking to me, a customer.
The amount of money that you pay when you go to a professional establishment should not have anything to do with the final product! Also, my speaker was working perfectly fine before I visited this establishment! I am not happy with this service or the professionalism of the staff. The worker nor the looks of the business are up to par. Save your money and go somewhere more credible because the discounted price is not worth the additional damage and headache that will come after doing business with these people.

If you like to be called babe, hun and treated like they have better things to do than to help you or answer your questions then yes this is the place to go. When you first walk in you will notice that they have no one in there … ever.
Without getting into all the details. They are not friendly, they do not call you back when they say, and oh did I tell you Arman (the sales rep/​counter boy) yelled at me AND hung up on me when I called to check on the status of a repair?
In my opinion, there are so many of these repair shops that unless you have the urge to be mistreated then skip this place.

READ THE OLDER NON-​RECOMMENDED REVIEWS. THEY’RE ALL ONE STAR BAD– BEWARE, STAY AWAY!!!
I went into their store for the first time to re-​up my phone plan because I couldn’t do it online due to a bank card error. So I looked up a local place where I could pay cash. That should be simple enough, but no. I pay the reactivation fee, thank the clerk and drive away.
Then it’s almost an hour later and I have no phone service still. I start thinking to myself– good thing I tossed the receipt in the cup holder!
I DRIVE BACK TO THE STORE AND ITS LOCKED. I knock on the door for a few minutes and get no response, so I ask the neighboring convenient store owner if he knows their phone number, maybe someone is there in the back?! After more time I decided to call the non-​emergency police and tell them that I paid for my phone to be turned on almost an hour ago and I still have no service. They tell me it’s a civil matter and they can’t do anything. Now I feel like I’ve been robbed.
At this point, I frustratingly knock on the door and the side window. Then, as if woken from sleep or perhaps on drugs– the same clerk arrives from the back startled and glassy eyed. He opens the door and I ask him why I still have no phone service? He tells me that I’m crazy and that I was trying to break his windows and an argument ensues. I call the police again and report that I am now in the store and he claims to have activated the service I paid for, yet my phone still doesn’t work.
****ACTIVATION IS SAID TO TAKE 5 TO 10 MINUTES, BUT IN THE PAST AT OTHER RETAILERS IT HAPPENS ALMOST INSTANTLY****
As he is arguing, harassing me and asking me to leave his store, he’s on the computer. Then, miraculously my phone happens to ring!!! HE ACTIVATED MY PHONE RIGHT THEN WHEN I RETURNED TO THE STORE WITH A RECEIPT AND CALLED THE POLICE.
He told me I’m no longer welcome at his store, and I told him I will report the incident on Unilocal.Like the other reviews, this place is absolutely not to be trusted, even with an effortless task like re-​up.
STAY AWAY

My phone was destroyed. The glass was falling out and just a wreck. I brought it in and about 30 minutes later practically a brand new phone. I absolutely love it. The price was def worth it. I got the front and back repaired. The service was great and easy. Def love this place.

I brought my iphone 5 here with a shattered screen and they fixed it right away — I was in and out in 20 minutes. Friendly service, great price (almost 50% cheaper than apple!). Would definitely come again — but hopefully won’t need to! Thanks!

Do not trust these scumbags.
They are the same people at Dr Cell on 2354 W Devon and Delta Mobile on Ashland and Lawrence.
They sold me a slightly used Galaxy S4 that was described as being fresh out of the box but no charging cable or manuals would be included with it. Since it seemed fine and new enough to me at the moment I bought it.
A few weeks later the screen suddenly stopped responding to touch controls. So I took it back in to see if they could fix it or if I could get a partial refund but instead of helping me they kept insisting that I must have damaged the phone somehow or must be scamming them because the screen on the phone had just been repaired. That’s when I found out what a bunch of scam artists they were. The person who sold me the phone never described it as «repaired», he said it was practically fresh out of the box.
So in the end, they refused to refund me and I just ended up making most of my money back by selling it on eBay. But do not trust these people. They’re nothing but scum.

I chose to bring my iPhone 4S to this store for a screen repair based on other great reviews. My screen had been cracked for over a year and I refused to take it to my phone service provider because I didn’t want to get ripped off. I didn’t want to take it to a place where I had to drop it off, because as a single young woman in the city I am uncomfortable going anywhere without my phone. Dr. Cell did not disappoint. I walked in on a Wednesday without an appointment. I was told it would take about 30 minutes (took closer to 45) and was quoted $ 25 less than any other place I had taken it to for a quote (remember, it was broken for over a year).
Definitely got the job done and I appreciated their efficient service. I also noticed they treated all other customers who came in at that time with respect. They can repair screens not only on phones, but laptops and tablets too. They also have a pretty big phone case selection. If you need any other kind of repair done, I also noticed they are happy to order a part in for you. I recommend this place 100%.

I came here after calling around to replace the battery in my iphone 5. They charged much less than everyone else I called and said they would replace battery in 15 minutes. When I got there I wasn’t too impressed with the store but the guys were nice and promptly took my phone and replaced the battery in 10 minutes. It’s been a few days since I had it replaced and so far it’s holding the charge like when I first bought the iphone. They also gave me the old battery back, which I thought was nice. Ill definitely come back for any electronic repairs I need.

Everybody is very helpful. If there’s something s wrong the first time they fix it, they will find a way to do their job. Friendly. Came here at least 4 times already considering I have a four year old son who breaks pretty much all electronics every other month.

Pls make sure u check what they do to ur phone !!! I took my phone it to fix the charger port the guy said 65 $ to change it for a new charger port so I took it I got home and my phone wouldn’t charge I noticed he didn’t fix my phone he just cleaned my old charger port and acted like he put in a new one these guys are scammer !!!

I am thoroughly disappointed. If I should adjust my star rating please tell me if I am in the wrong.
I recently got a brand new Iphone free plus cash in hand from SPRINT and since it was free, I thought I would make the phone better so I called Dr. Cell to ask about an iphone gold conversion and they told me they could do it and the cost would be 140 and I asked if that would be all they said yes. I asked how long it would take, he said 1 hour.
I took my phone in to the store and the guy told me it was one price but I didn’t care much, it was only 10.00 difference so I left a 100.00 deposit and I waited for the gold kit to come in.
The kit came in to their store 3 days later and I took the phone in to the store the next day, it was a saturday. I dropped the phone off at 3pm and I kept calling them to ask when the phone would be ready and they said a couple of hours, a couple of hours.
I called finally at 8pm and they told me to come in, the phone was ready. I got there at 8:12 and had to wait another 30 minutes for the phone to be done. I paid 26.00 more instead of the price he quoted me but I wasn’t too worried about that…
What really worried me was that they gave me SOMEONE ELSES PHONE ENTIRELY! I told the guy that he gave me the wrong phone and he looked at me as if I were crazy to even utter such a statement.
I told him I gave him a 16 gig sprint Iphone and he returned a 32 gig Verizon Iphone to me. I told him everything was off and wrong and he assured me that the phone was indeed the one I brought in to the store…
I told him I had a 16 gb Iphone and clearly, this was a 32 gb Iphone when I showed him. He responded and said that they only did one gold iphone so for sure it was mine. After about 15 more minutes, he finally decided to look at the phone and confirmed that they indeed wasted my time, yet again.
I waited about another 45 minutes for him to swap the phone hardware and put mine on. When I received the phone, the home button was wacky and the «hold» or «vibrate» button was non functional. I told him about this before I left. He gave me a charger for my inconvenience.
I called several times the following days to see when the tech was in and finally I took the phone in yesterday at 3pm when the tech was in to have to phone repaired again and he told me it wouldn’t take long.
I waited and waited till 8pm and I did not receive a call regarding my phone. I called them back today at 12 and he said my phone was ready. I went in to the store to pick up my phone.
They fixed the hold button but the home button was still not functioning to normal spec, you had to depress the home button really hard to get a response. I told the guy that when I brought the phone in, it was only 1 day old and he told me that I messed up the home button in the 1 day I used it and it was not their fault.
The one thing I have to mention is that I did receive a free charger and they did try to fix the phone but the reason for the 1 star is the aggravation, frustration, unprofessionalism and for the insane amount of time I wasted for this 1 thing I wanted to do to my phone. The store might be good for other things but as for gold conversions, you would be better off leaving your phone as is and not have to go through such a nightmare. n

I am highly recommending this place. I got my phone screen repaired here. I am very happy with their work. They are very accommodating, friendly and helpful.