Crest Lighting

I’ve just had the most fantastic experience with this store. They deal with large orders and builders and electricians, firstly, but Lisa was able to help me to get ONE missing part for a light fixture that I’d purchased online and not even at Crest!!!
She searched through the manufacturers books, found the item number and ordered $ 3.71 worth of parts for me (far less than I imagine their typical orders are!!!) and was super helpful in general!!!
Amazing store and service and I will be going back again for sure! Thank you!!!

Wonderful customer service from Blair King. We had a problem with a halogen light over our kitchen island and they fixed that a few months ago. Then that same light stopped working a few weeks ago so I brought it back and they fixed it free of charge. When it was hung back up at home after a short time it came crashing down and broke (luckily nobody was hurt). Blair took the issue seriously and did not at all blame us for improper hanging (we have hung these lights several times so know how). He had the light replaced at no charge to us. Very great service from a nice neighborhood place. Will go back for all future lighting purchases and repairs needed.

Very helpful place with great products! Thanks.

In the beginning — I couldn’t be more thrilled with the service and selection at Crest. After a few bad experiences with a few other lighting companies (see my other reviews), we stopped here and worked with Christin to re-​light our entire condo. Christin even came out to our condo to make sure our designer had everything on the design that we needed.
During the order /​quote process, Christin matched any prices I would find on the web or with any other competitors. We went back and forth a few times, and in the end, I was happy with our purchases.
However — that’s when my review had to be amended. It turns out that what was ordered for our living room /​dining room was not correct. Given our concrete ceilings (which was well known to Crest), a two circuit monorail was ‘supposedly’ needed — not the single monorail. My contractor even expressed his concerns about the single monorail during the pickup, but was told (on two different occasions by 2 different people in the store) that it would work. Lo and behold — it didn’t. Which was fine — I wasn’t annoyed that Crest made an error in the ordering. What annoyed me was that it took over a week for Crest to reorder the two circuit monorail. Not only was my contractor calling /​emailing /​stopping by on a daily basis, I, too, was calling. Christin and James (another Crest employee) just were not returning calls or fixing the error. And finally, when James sent the invoice — I started going through it and found errors (ordering the wrong length — or too many parts, etc.). It wasn’t until the third rendition of the invoice that we were able to place the order. Attention to detail and communication they were both lacking.
And with this reorder — I should have been owed a refund. According to my first phone call with Alisa at Crest, «it’s a wash» between what we returned and what we ordered. No — actually, it’s $ 70 that I was owed. $ 70 is $ 70 and I wanted the money refunded. But three phones and several emails later — Alisa would never call me back. Yet another employee who did not believe in communication.

More problems arose two weeks later when it was determined that the new two circuit rail that was ordered was the problem. The circuit wouldn’t align and therefore lights came on and off intermittently. When my contractor brought it back to Crest, their staff electrician couldn’t figure out what the problem was. Two weeks later, the manufacturer (LBL) came into Crest and was able to get the lights working, but there was zero correspondence with us. We spent a good part of two weeks in the store trying to get answers. Their communication is awful and they never return phone calls.
I know nothing about monorails and all the different components that go with them so I was relying on Crest to help me on this. Given their location in the city — I would think that many of their customers who do monorails live in condos with concrete ceilings and that they should know the parts they need to order. I was trusting them to order the correct parts and then follow through when the error was made. Again — I was fine that they ordered the wrong circuit with the monorail (given how many parts come with one), but what I wasn’t fine with was how long it took them to rectify the problem.
We have since gone into Crest and gotten a full refund for our lights (though that, too, took an additional two weeks of working with Bob — who would not return calls and process a refund on lights that had been returned to their store weeks before). I cannot begin to describe how frustrating it was to deal with the company and their lack of communication. Had they just communicated with us about the problems, maybe we would have continued working with them.
In the end — it worked out for the best, however. We have since returned to Lightology and got a much better design for almost $ 2000 less. It turns out that Crest was trying to sell us a more expensive and clunky lighting scheme. Working with Lightology proved to us that the people at Crest Lighting just did not have the skills or knowledge about lighting.

I had an exceptional experience at Crest. Jesus was extremely knowledgable and nice; he helped me find some obscure parts for a set of rewired vintage sconces for a ridiculously affordable price. Cristin helped me find an exterior fixture given some odd requirements and she was an absolute gem.

Spent 2 days at this location trying to hammer out a lot of details for a big project that I have no clue on how to proceed forward with.
Thankfully I was helped by Lynn.
I working in sales understand the time and energy it takes to make everything *perfect* and the appropriate customer service skills needed to accompany such a task.
Bright. Enthusiastic. Charming. Helpful. Authentic. Never made me feel rushed or feel as I *had* to go a certain direction.
Very knowledgeable, informative and I genuinely felt she had my best interest’s in mind.
First time shopper, can’t say I’ll be in the market for lights any time soon or all too often but it will definitely be back with Lynn. The «people» make businesses successful and I can’t give her enough accolades.
Thanks Lynn and best wishes to you.
And if it matters… I was trying to figure out how to proper enlighten my new office space, with so many variables I didn’t know where to go. How many lumens? What light pattern? How high are the ceilings? How low will they be from the ceiling? How will you suspend them? What kind of bulb? What color temp? Dimmable? Conduit and railing?

My husband and I have a very odd length lightbulb providing under lighting in our bathroom. After 4 years, it burnt out as we were listing our condo for sale. Awesome. We looked everywhere for the stupid light, and of course the text on the bulb was written in hieroglyphics. We took it to Crest Lighting and they were able to order us a replacement bulb. When it came in, we checked it against our existing bulb and discovered they weren’t the same length after all. Awesome. But the nice people at Crest knew we were in a pinch and looked around and discovered that someone else had ordered that size bulb and let us buy it since we were on a time crunch. They didn’t order the right size initially, but they made it right and we couldn’t have been happier!

I recently stopped into Crest Lighting to get a longer cord for a light fixture to go above my dining table. The guys at the counter were helpful, got me the 13ft of cord that I needed… and the cashier got me out of there in a jiffy. After looking at multiple places for this cord — they had it, so a good resource for things not so common.
4 thumbs up!

I’ve bought many items at Crest, from high-​end fixtures to hard-​to-​find bulbs. The service depends on the associate you get — some are really helpful and others seem put out that you are there. But, they offer a pretty good selection and often decent clearance items can often be found.

Twice I’ve put hope in Crest, and twice I’ve been let down.
My first experience was in ordering a rather rare bulb. I called and while they didn’t have it in stock, another of their locations did. They would have it brought over and available for me the next day by 2pm. I was pleased.
I showed up that next afternoon to buy the bulb. No dice. Pretty frustrating, especially considering the time it had taken me to get there. Apparently, the order was technically never placed in their computer system, they informed me.
I briefly looked around the showroom to see if they had something else I wanted. When I asked how to turn a certain set of lamps on, the sales person didn’t know. Another employee came to assist, but their body language and tone of voice suggested it was a nuisance.
Reluctantly, I decided to give Crest a second shot a week or two later. After all, they were mentioned to me by several hardware store folks and I figured they might the only game in town as far as meeting serious and wide-​ranging lighting and electrical needs in one place (I just moved to town and am sprucing up a very nice but very unique apartment space).
I ran the last half mile to Crest to get there before closing time, and thankfully made it in time. All I needed was to place (again) my order for the bulb, and ask one question about a fixture in my home. Again, no deal — because Crest Lighting closes shop at whatever time suits them, posted store hours be darned. If this had been the only issue, I would’ve easily written it off, but it wasn’t.
I’m done with Crest lighting. I don’t care if they have a legacy of service and they are allegedly a full-​service lighting and electrical shop, etc. They had two chances to serve this would-​be customer, and I’m not going to gamble my time or patience by giving them a third.

The service at this place is nonexistent. After ordering expensive lights, I was given a two week lead time. When up, I called for status and was told to call back and they would have an answer. I thought that was weird, but did as asked. 5 days later, they did not have an answer, but did admit they had a credit problem, with their supplier. I insisted they find out status and call me back. It never happened. On my third call, I insisted on the manager, who also promised to call me back the next morning. On my fourth call over two weeks, I cancelled my order. The manager did not even flinch. It was like he was used to this.
I don’t know how they can survive as an upscale place, when their top people provide an example of extremely poor service. Don’t go here, unless you want to be treated poorly.

When purchasing all the fixtures for an major home remodel, we went to one of those upscale, decorator lighting stores, and spent a LOT of money. But we never felt like our business really mattered to the sales associates or the store.
So, for future purchases, we have been customers of Crest Lighting.
I have always felt respected as a customer, even when purchasing something as simple as a light fixture for the bathroom. I am now in the process of changing our kitchen and bedroom light fixtures, and have been given some good ideas and options to consider. And, yes, they can get you pretty much what you would find in an «upscale» store… I was surprised about that… at a much more reasonable price.
Yes, it’s a busy place with a lot of contractor business… and sometimes there can be a wait, but there is always someone to take care of me. I usually work with Lynn… and she always takes time to answer questions, to look through catalogs with me, and to make sure there is nothing else I need. She never acts rushed, which I really appreciate.

Rather disappointing given the selection and the know-​how of several people that work there.
I went here for the first time last fall for some replacement bulbs that I knew Home Depot, etc didn’t carry. No one acknowledged me for awhile, even as I stood in front of them.
The second time was during a big install project in my home. One of the reps helped me out a lot and worked with my contractor a fair amount. However, once the project was started and the walls were opened up, it turns out that my lighting choice was not going to work after all. I called Crest Lighting to cancel my order and pay a restocking fee. I got a ‘disgruntled’ call a day later. The person didn’t even ask for me by name when he called me and when I confirmed that I wanted to cancel the order he hung up on me. I understand that it was a lost sale of about $ 900 but that’s what happens in business. He didn’t need to hang up on me. Surely there are other lighting options in Chicago.

I purchased items from Crest twice. My first experience was pretty pleasant — I need a special order light switch plate. My latest experience has been ultra painful. I needed a replacement piece of glass for a fixture. It took two months to get the piece in and then it was the wrong color!!! I would call and leave a message and no one would call me back. It was painful. Crest, you are close and convenient but your service is painful. I am turning your light off for good!

Well, this was a huge disappointment. There is a huge selection of a variety of lighting sources (lamps, sconces, chandeliers), but the merchandising is awful. You can’t tell where one chandelier ends and another begins! Also, there were at least five people working (only one was with a customer) and not one person acknolwedged me. One gentleman actually looked right at me and then walked away and sat behind his desk!

I recently purchased replacement light bulbs at Crest and had a very pleasant experience.
I went first to Home Depot, but since the bulbs were unique, HD did not stock them. The HD sales assistant pointed me to Crest.
I stopped by Crest the next day and the salesman was very helpful. Extremely knowledgable. He was able to find the replacement bulbs relatively quickly and at what I consider a reasonable price. Installed them today and they work fine.
I would recommend this store to anyone who is having difficulty finding replacement bulbs for any of their specialty lights.

Pros: they have a large selection
Cons: the customer service was terrible! They decided that we didn’t look like we were big spenders and snubbed us when we asked questions. Shame for them because I have a decently large budget for lighting as we are redoing all the lights in our ¾ bedroom condo. Oh well their loss.

When we first walked in this place can be very overwhelming however their customer service is what made us not walk out and leave. James was so helpful and he walked through the entire showroom with us explaining each piece and how it can work in my friends space. What was even more stellar was as we looked in the books at certain things so we would not forget he made us color copies to take with us and to give to the electrician as options to use for lighting. Pricing seems to be not bad either however if you have an contractor or electrician maybe you can get them to get the items for you at their price.

I will never return. Purchased a very expensive lighting set and they recommended their recommended installer for me. He came and installed them and within one week the lights began to fail — I called the installer back numerous times and he never returned any calls. Then I called Crest and they never returned any calls.
Finally I went into Crest and the manager told me don’t worry I’ll have the guy call you tomorrow and we’ll get this fixed — that was 5 days ago, no call, nothing. Went back to Crest and got the same run-​around.
Bottom line — horrific customer service — they may abandon you at any sign of trouble just like they did to me.

This place is serious lighting business. I stopped in for a replacement bulb for a desk lamp but was taken back by the huge selection of unique lighting fixtures, lamps, wall sconces, ceiling fans, etc.
The place was very busy on a late Thursday morning with a lot of contractor types and regular people in general getting items repaired and making purchases. If I were to build a place, this would definitely be on my short list of places for lighting and fixtures.
Parking lot was a bonus but some jackie in a Mercedes parked so damn close to me I had to wait until a delivery truck moved so I could get out of my spot.