Continental Window & Glass

I called this company for an estimate, and they where supposed to show up today and they never showed up and they never even bother to call how unprofessional. I even called the company to see if they where going to come, and their response was give us 5 to 10 min and someone will call you, it’s been 2hrs and nothing. That just shows you that this company is not worth it.

I replaced 26 windows in my new house, got the best price from Continental.
Excellent product, had numerous conversations with Paul, he was super helpful. Actual installation process was amazing, everything was done in less than 8 hours. I don’t think those guys stopped even for a minute, never saw anyone working like that. Highly recommend!

This is one of the bigger mistakes of my remodeling. Prices were reasonable, but in this case I got what I paid for. Installers ripped the windows insulation off with the window frame paint, even though I cut the insulation off before they arrived and they didn’t even have to touch the part that was stuck to the frame to do the install. To cover up, they painted over the removed paint with… caulk. Yup… I could not believe it. It took me hours to remove, so I can repaint the damaged paint.
Now to the windows themselves. They are really cheap looking. Square, with glued on pieces that are normally are a part of the frame, No covers for the vertical window channel. I could live with the sad looks, but my gripe is that they leak like crazy. The 25 year old windows that they replaced leaked far less. Granted, the argon filled double glass does what it is supposed to. I resorted to taping joints and insulating my new windows. Their service was responsive. A tech guy come out twice. Screwed around with them, installed thicker seals. Why didn’t they come with thicker seals to begin with? It got a bit better, but still leak unacceptably. Put your hand near any joint/​seal on a cold day and you can feel the cold air blowing in. On cold nights, the bottom of top pane is always covered by condensation and frost, even if I keep humidity down at 25% or less. I eventually dropped pursuing it further with them, as I thought it was a poor design and/​or construction and didn’t think they could do anything to reduce leakage.
I took me three years of living with them to write this review.

The customer service is pretty horrendous. And our salesperson-​Mike– flat out lied about the quality of installation we would be receiving. After approximately 20 complaint calls, someone finally came out to repair the damage that was incurred to our window frames and moldings during the installation of our windows, but even that was a mediocre job at best. For that though, I bumped my review up to 2 stars

Excellent prices and quick service.
Needed new windows and a porch door put in.
The crew came in and we’re very professional.
Installed and cleaned up too.
They were efficient in making sure I was happy. The worker Mario answered all the questions I had.
I’ve recommended a few people already and will definitely call them if I ever need new windows again.
Thanks continental! !

I had a pane fall and shatter and needed it to get replaced. The rep from continental took down my info and passed it to Martin who gave me a quote ($ 120) over the phone. We talked about how he was going to get the window and he offered to swing by and pick it up. I left it on the back porch, went to work, and he came and got it. 3 days later he came by and removed the boards I had put up and reinstalled the window while I was at work! I got a call from continental asking how I wanted to handle the bill. It came in at $ 100. Never met Martin but am thoroughly impressed!

These folks may do good work, but their customer service could be improved upon. I called them to inquire about getting a four different kinds of windows repaired — how we wound up with four separate broken windows is a fun story, but anyway — and made sure to mention the windows were wood (I used to work for a vinyl window manufacturer, so I know this is an important detail not to be excluded.) The woman with whom I spoke on the phone was pleasant, and she explained that the best thing to do would be to bring the sashes in question to them to determine if they could be fixed. Ok, that makes sense, so my husband pulled all the sashes out and hauled them over early the next morning in the rain. It wasn’t until he presented them to her that she said, «Oh, they are wood…» She called over a service person who said something like «rubbish», which prompted the lady to inform my husband they couldn’t fix the wood ones. This would’ve been really awesome to know OVER THE PHONE Y’ALL. So, then my husband asked if they could just cut the glass for the single-​pane windows and storm windows, which the woman said they could, but she wouldn’t measure the windows for glass there because they need «precise measurements» so we’d have to take the measurements at home and call them with the measurements to have the glass cut. So… they couldn’t measure the window openings there because… what now? At this point my husband decided to cut his losses and leave altogether. Not the best experience.

CWG replaced the windows in our second story vintage condo about 6 months ago, and did a fabulous job. We love the windows, and have definitely noticed a significant reduction in heating costs and noise. I did A LOT of research, and no one came close to beating CGW’s price. Now, if we can just get our condo association to okay having them do the whole building! The building would look soooo nice! :)
Ask to speak with Sylvester. He’s a pro, and will take good care if you!

Outstanding service and communication! I called to have a latch repaired on a bedroom window. They came out a few days later early in the morning (7:30am) and repaired it free of charge!!! The guy was very nice and explained exactly what happened and how he fixed it. I have some weather stripping that I need replaced and Continental was the first and only company I called. If you are looking for good window service, give them a call!

These people are terrific — I had a window break in my home and they sent their service guy out the very same night. The following morning he had repaired my window and installed it later in the day. Terrific service, no price gouging, will use them again and recommend them enthusiastically.